digital-customer-success 
Helpware
SEPTEMBER 5, 2023
Successful luxury brand companies have come to understand that the days of the high-street store being the only retail outlet are over. Online shopping has now found a firm footing in this market, but the luxury brand customer expects the same level of attention and convenience either way.
inSided
SEPTEMBER 16, 2021
This month's guest post is brought to you by Condeco's arguably most customer-obsessed CSM – Erika Villarreal. She's about to bust five myths that all too often hold CS teams back when it comes to implementing and running digital-led customer success programs. Digital customer success has been a hot topic lately.
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inSided
SEPTEMBER 29, 2022
The same expectations apply to Customer Success teams. Thankfully, Digital Customer Success (DCS) can enable these teams to still leverage their tried and tested human-touch processes, while automating touch points that don't need to be as hands-on.
inSided
DECEMBER 8, 2022
If there’s one thing every Customer Success leader is talking about these days, it’s Digital Customer Success. The notion of having to scale or be more efficient with resources by leveraging digital channels and programs is one that excites any customer organization, big or small.
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Getting your customer experience (CX) right drives business success. Not only does a better CX improve customer satisfaction, increase retention, and create more engagement, it also drives key business results, including lower operational costs and higher profits. That’s why we wrote this eBook.
Education Services Group
FEBRUARY 26, 2020
One of the biggest challenges facing Customer Success leaders is how to effectively scale. This is nearly impossible without incorporating Digital Customer Success into your overall CS strategy. How will the customer experience be enriched by incorporating Digital Customer Success, not limited by it?
inSided
MAY 21, 2021
Welcome to the second post in our new series, This is Digital Customer Success where we set out to get clarity on all things Digital CS. Last week, we started off by defining Digital Customer Success and explained how it’s different from “traditional” Customer Success.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
As businesses strive for success in an increasingly digitized world, delivering an exceptional customer experience has become paramount. To meet this demand, enterprises are embracing innovative approaches that captivate customers and fuel their loyalty. Don't miss this exclusive event!
Advertiser: Vanilla Forums
These challenges have pushed organizations to seek digital solutions to remain relevant and connect with their customers online. This year's Community Predictions has all the answers! 2020 was a year unlike any we've seen in our lifetimes. This year's edition includes: Insight from 21 top community experts. Be prepared for 2021.
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A recent Calabrio research study of more than 1,000 C-Suite executives has revealed leaders are missing a key data stream – voice of the customer data. Download the report to learn how executives can find and use VoC data to make more informed business decisions.
Advertiser: Vanilla Forums
As customer demands continue to grow, more organizations are looking to digitize their customer support journey, since the more traditional methods of support such as the call-center are no longer fulfilling customer needs. These digital transformations, however, are not a one-step fix, but rather a journey.
Speaker: Aarde Cosseboom, Contact Center & Customer Experience Advisor and Co-Host of the Another Cloud Podcast
Every day customers contact customer support and every day customer support agents help to meet their requests. But how are your customers reaching out? And are your customers utilizing AI? Throughout the course of the pandemic we have seen a dramatic shift in customer experience. Trends and best practices.
Speaker: Rachel Orston, CCO of SmartRecruiters & Latane Conant, CMO of 6Sense
In today’s complex and digital world, B2B buyers are relying more on trusted sources such as review sites, online searches, and peer-to-peer insights––instead of vendor-provided information––when it comes time to make purchasing decisions. How to effectively engage and optimize your customer experience.
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Customers who have a seamless buying experience, from speaking with sales and purchasing the product to easily finding support, are more likely to return to your organization and recommend it to others. Whether via chat bot, email, or social media, every customer should have the same opportunity to resolve their queries.
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To find how contact centers are navigating the transition to omnichannel customer service, Calabrio surveyed more than 1,000 marketing and customer experience leaders in the U.S. about their digital customer communication strategies. Read the report to find out what was uncovered.
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