C3Centricity

DECEMBER 1, 2020

” In it, I compared the positive and negative implications of technology for customers and companies alike. The Age of the Customer and the Fourth Industrial Revolution. Now a Fourth Industrial Revolution is building on the Third, the digital revolution that has been occurring since the middle of the last century.

Marketing 71

Marketing Big data Customer centricity B2C 71

Customer Guru

APRIL 10, 2018

At Customer Guru, we believe that Customer Experience (CX) should be the number one priority for all the Indian businesses so that they become more sustainable and successful globally. Thus, we are on a mission to spread this awareness, inspiring and guiding professionals to adopt and inculcate a customer-centric approach.

Consulting 110

Consulting Consulting Customer Service Customer centricity 110

C3Centricity

JANUARY 30, 2021

Why do companies still try to cheat their customers? With so many purchases being made online these days, there is a growing number of articles exposing the behaviours of organisations who clearly haven’t adopted a customer-first strategy. In many cases, packaging is the first personal contact a customer has with a brand.

Advertising 71

Advertising Customer centricity Engineering CRM 71

C3Centricity

SEPTEMBER 24, 2017

Not because I was speaking about customer centricity as a disruptor, but because it was an all-female group. They even turned away one gentleman who was interested in hearing me speak about adopting a customer-first strategy!). If you would like to know more about it sign up for our free webinar ). transparency.

Technology 48

Technology Transportation Entertainment Customer centricity 48

customer sure

NOVEMBER 11, 2014

In the last few weeks you might have noticed that we’ve changed course on our blog strategy. People whose businesses are thriving on great customer service. Hopefully you’ve found our recent content more useful. Ellovi told us how they inspire customer loyalty. But we believed this was what we should be doing.

Feedback 91

Feedback Metrics Customer centricity Customer Service 91

C3Centricity

APRIL 17, 2018

Everyone is talking about customer first strategies and why they are important. He spoke about the differences between customer focus and customer centricity and the often times confusion between the two terms. That is why I tend to speak about customer first rather than customer centricity these days.

Customer centricity 75

Customer centricity Airlines Advertising Marketing 75

ijgolding

APRIL 4, 2016

I recently conducted an interview with ReachForce on the subject of ‘using data to improve Customer Experience’ – here is what I had to say… How did you become so passionate about customer experience management? Why is it so important for businesses today to focus on customer experience?

Customer Experience 62

Customer Experience B2B Benchmark Government 62

Beyond Philosophy

NOVEMBER 19, 2020

I recently participated in a Customer Experience Day webinar with two other leaders in our field, Joe Pine and Lou Carbone. I learned a few things that I would love to share with you, and discussed on my most recent podcast , regarding where we are now with Customer Experience and, perhaps more importantly, where we are heading.

Customer Experience 334

Customer Experience Customer emotions Customer centricity Consulting 334

C3Centricity

SEPTEMBER 12, 2016

If you follow me on social media, you’ll know that I’ve just returned from a three-week visit to Peru. How glad I was that I took that decision, because I discovered that Peruvians are experts in customer delight! You’re welcome. It is caring about how you can deliver customer delight.

Airlines 91

Airlines Coaching Banking Customer centricity 91

C3Centricity

NOVEMBER 16, 2014

Recently, I took a very early flight with British Airways (BA) out of Geneva airport and once again, BA staff demonstrated their excellent customer service. What has this got to do with your own customer service excellence? What has this got to do with your own customer service excellence? Call Centre Scripts.

Customer Service 48

Customer Service Scripts Customer centricity Airlines 48

Comm100

APRIL 8, 2016

Even with 244 million unique customers , Jeff Bezos knows better than to see his customers as a series of transactions. But with so many different customer relationships to maintain, what’s the wisdom that keeps this enterprise running? Competitors are never going to give you any money.”

Customer Service 42

Customer Service Advertising Call Center Scripts 42

Comm100

JANUARY 14, 2016

Consequently, as newer technologies enable more ease in performing business transactions, consumers will have higher expectations when it comes to customer service and sales support. In recent years, consumers have placed greater importance on the quality of customer service than on the price and quality of products alone.

Customer Service 0

Customer Service Self service Advertising Airlines 0

Lumoa

FEBRUARY 9, 2023

The focus on enhancing customer experience has gained traction in recent years. As businesses recognize its value, the shift from a product-centered approach to a customer-centric one continues. Actionability is also, as we believe, one of the essential aspects of customer experience management.

Customer Experience 178

Customer Experience B2C Journey mapping B2B 178

ProProfs Blog

JULY 30, 2021

The ultimate verdict on any brand is given by its customers. Brand perception is a crucial indicator of how well your customers are able to connect with your brand: What are their feelings and emotions when they think of you? Your brand is what other people say about you when you are not in the room.”.

Surveys 167

Surveys Marketing Analytics Feedback 167

Customer Guru

MARCH 7, 2018

Sonia Bhatia Salmin, Ex-Head of Customer Experience at Piramal Pharma Solutions, shares her thoughts on the importance of CX, and how she led Piramal Pharma Solutions into becoming one of the most customer-centric pharmaceutical companies in India. That was my introduction into the customer experience industry.

Customer Experience 65

Customer Experience Customer centricity Chief Customer Officer B2C 65

C3Centricity

AUGUST 17, 2020

Denyse Drummond-Dunn · What a customer first strategy means today. I know, you probably don’t want to read yet another article about the post-pandemic era, especially when the infection numbers in many countries are once again headed in the wrong direction! You can see the individual country breakdowns at Statista.

Customer centricity 63

Customer centricity Big data Airlines Marketing 63

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Customer Experience 114

Customer Experience B2C Journey mapping B2B 114

Branch Mesenger

AUGUST 29, 2018

At the same time, customer experience (CX) is evolving rapidly. Customers prefer caring, empathetic and engaged employees. We recently talked with Jim Tincher , a journey mapper and founder of Minneapolis-based, Heart of the Customer. Jim founded his company to help brands increase customer engagement. There's really.

Journey mapping 63

Journey mapping Employee engagement Feedback Airlines 63

Lumoa

APRIL 24, 2018

The Net Promoter System® (or NPS) has been a popular customer experience metric since its creation in 2003. NPS is used by the biggest companies and leaders in its industries: from Apple to Airbnb, from Amazon to Tesla. Now that we’re on the same page, I could go deeper into our small research. Why did you give that score?

Consulting 135

Consulting Consulting Metrics Feedback 135

Branch Mesenger

MAY 29, 2018

Jeanne Bliss, author of "Would You Do That To Your Mother" joined us to explain how these important maternal lessons can help positively shape your customer service and empower frontline employees. Jeanne Bliss is a best-selling author and an expert on customer-centric leadership. Jeanne Bliss: You bet.

Chief Customer Officer 67

Chief Customer Officer Personalization Customer Service Call Center 67

Lumoa

MARCH 20, 2018

Customer experience has been on the rise during the last couple of years. From the traditional product-oriented businesses we’re moving towards customer understanding and customer-centric approaches. Whether you’re new to customer experience or coming for little inspiration, this is the right place. So let’s start!

Customer Experience 64

Customer Experience Journey mapping B2C B2B 64

HireIQ

AUGUST 5, 2020

We are now midway through the third quarter of a year that will surely be remembered as one of the most chaotic in history. The pandemic outbreak created volatile market conditions and unpredictable customer behavior. Customer Data: Is It Reliable; Best Use Cases for Recovery. But how to get there?

Analytics 52

Analytics Contact Center Call Center Enterprise 52

C Space

NOVEMBER 21, 2019

Most CEOs would claim to be steering their business, but the smart ones are starting to realize that it’s the customers who are really setting the direction. Speaking with an insight leader recently, she told me how her team had received a call from the CEO, demanding immediate answers to questions about their customers.

Customer centricity 66

Customer centricity Sales Advertising Surveys 66

C3Centricity

NOVEMBER 21, 2018

It is more than a year ago that Coca-Cola did away with their CMO in favour of a Chief Growth Officer. So what do you think? Will you replace your CMO? If you’re like me and are fascinated by how change happens, then I’m sure this complete history of marketing Infographic by Hubspot will be of interest.

Customer centricity 77

Customer centricity Marketing Advertising CRM 77

Branch Mesenger

JUNE 29, 2018

If you ask a company what their biggest challenge is today, they'll likely say hiring. The holiday calendar meanwhile seems to creep earlier and earlier every year now. Turns out, there's plenty of sources that believe there are some positive signs about the future of work. Are burritos a lifestyle? ?? News ??. ??

Healthcare 48

Healthcare Sales Education Entertainment 48