Ansafone

AUGUST 10, 2020

Problem A dental practice was having difficulty connecting patients after hours with the on-call dentists during dental emergencies. Search for a Solution The patients of the dental office … Dental Practice Needed Emergency Dispatch For On-Call Services & Coverage For Office During High Call Volumes Read More ».

Contact Center 62

Contact Center 62

CallSource Insights

OCTOBER 7, 2019

At your dental office, your front office staff is the first impression of your practice. Below are four ways that your front office employees are potentially ruining your dental office’s reputation. Discover how call tracking can help your dental practice – in under 30 minutes a week!

Coaching 40

Coaching Personalization Management 40

CallSource Insights

APRIL 30, 2019

As an appointment-based business, your dental office relies on the phone for new patients and book appointments with existing patients. When new patients discover your dental office, they will need to contact you for any inquiries, including booking the appointment. Therefore, this is the first point of the patient experience.

Coaching 40

Coaching Advertising Marketing Accountability 40

ShepHyken

AUGUST 2, 2017

There is an old joke in the dental world that a patient asked his dentist, “Which teeth should I floss?” Using teeth and dental care as a metaphor, which teeth would you rather keep, the front ones that help you bite, or the back ones that help you chew. The dentist answered, “Only the ones you want to keep.” Okay, maybe not all.

Sales 387

Sales Customer Service 387

Beyond Philosophy

MARCH 4, 2023

law school, or medical or dental school, any other programs too. Key Ideas to Improve your Customer Experience There should always be deliberate goals for everything we do in business, and that includes post-graduate education. Post graduate education in this case is an MBA, but the same goes for a Ph.D.,

Education 221

Education Personalization Customer Experience 221

FluentStream

JANUARY 30, 2024

As Bristol Dental discovered, cloud communication services make extending communication capabilities across locations seamless. Nearly every small business shares a common goal: growth. For organizations with office space, growth often results in the need for more space or new locations.

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59

FluentStream

JANUARY 30, 2024

As Bristol Dental discovered, cloud communication services make extending communication capabilities across locations seamless. Nearly every small business shares a common goal: growth. For organizations with office space, growth often results in the need for more space or new locations.

52

52

CallSource Insights

NOVEMBER 29, 2018

The post Bad Reviews for Your Dental Practice? Wang, Yang, and Alexander Chaudhry. When and How Managers’ Responses to Online Reviews Affect Subsequent Reviews. Journal of Marketing Research (In Press). Here’s How to Respond appeared first on CallSource.

Construction 58

Construction Personalization Management Marketing 58

Ansafone

JUNE 30, 2021

Problem A dental healthcare company manages dental insurance plans for Americans across multiple states. The company required an outbound calling service to provide authorization results to members and providers of contracted dental plans.

Healthcare 62

Healthcare Contact Center Management 62

ShepHyken

SEPTEMBER 13, 2022

I have a good dental program” ). How the workforce views the value surrounding benefits is evolving. Five years ago, employees considered a good medical program the most important benefit (“I have a good medical program that meets my needs.

Consulting 161

Consulting Consulting Technology Customer Experience 161

CSM Magazine

AUGUST 24, 2022

Patient satisfaction and ratings are essential to the continued success of a dental practice. Whether you’re new to the dental industry or you’ve been practicing for years, maintaining positive ratings is crucial. Check your website and healthcare and dental review sites to see what information is out there.

Healthcare 10

Healthcare Feedback Surveys Consulting 10

Beyond Philosophy

MAY 9, 2019

The dental team is drilling away, and I am staring up at the ceiling, but there is nothing there to see. As I lay there in the chair in my poor dental experience with nothing to look at except a dirty light and listening to bad music, I was thinking to myself that the dentist’s experience was more important than mine that day.

Consulting 379

Consulting Consulting Education Benchmark 379

Call Center Weekly

APRIL 23, 2018

By Lori L Dees I work for a local dental society, as the Exhibits and Foundation Manager. Prior to my current position as Exhibits & Foundation Manager at Dallas County Dental Society, I spent almost 25 years working with dental students and patients. They will remember the value you can offer.

Coaching 120

Coaching Feedback Customer Service Management 120

Influitive

JANUARY 10, 2023

Ever wonder how your dental hygienist remembered to ask you about your vacation to Utah or your new puppy? While they may have a vault-like mind, chances are they add notes to your patient file after (or maybe even during) each visit. But don’t let this taint the personal experience you have during your checkup. […].

Personalization 59

Personalization 59

Myra Golden Media

DECEMBER 3, 2019

A dental office could send out a quick text on the morning of an appointment, “Hi, Myra! What I mean is, instead of merely reaching out with privacy updates, promotions, or announcements, why not send messages designed to make the customer’s day easier? Examples of the business equivalent of the “good morning” text.

Airlines 177

Airlines Customer Experience 177

Alorica

MAY 4, 2020

A spokesperson for the company that employees, depending on their position, can recieve benefits like flexible schedules, paid training, medical/dental insurance, paid time off, paid holidays, sick time, a 401(k) plan and. Alorica — a customer service company — is hiring 460 workers at a call center in Tucson.

Call Center 77

Call Center Customer Service 77

ShepHyken

AUGUST 2, 2017

There is an old joke in the dental world that a patient asked his dentist, “Which teeth should I floss?” Using teeth and dental care as a metaphor, which teeth would you rather keep, the front ones that help you bite, or the back ones that help you chew. The dentist answered, “Only the ones you want to keep.” Okay, maybe not all.

Sales 128

Sales Customer Service 128

SmartAction

OCTOBER 2, 2023

Under this partnership, Henry Schein, the world’s largest provider of healthcare solutions to office-based dental and medical practitioners, will make available to customers SmartAction’s Healthcare virtual agents and innovative Conversational AI scheduling application.

Virtual Agent 73

Virtual Agent Healthcare Contact Center Metrics 73

CSM Magazine

NOVEMBER 8, 2022

Northeast Delta Dental is an insurance company that works with businesses to provide their employees with dental coverage. In 2021, Northeast Delta Dental had $422.9 In 2021, it had more than 1.4 million patients from throughout the United States as well as from 139 foreign countries. It also had $15.7 million in revenue.

Customer Service 52

Customer Service Healthcare Sales Consulting 52

Alorica

MAY 4, 2020

A spokesperson for the company that employees, depending on their position, can recieve benefits like flexible schedules, paid training, medical/dental insurance, paid time off, paid holidays, sick time, a 401(k) plan and. Alorica — a customer service company — is hiring 460 workers at a call center in Tucson.

Call Center 62

Call Center Customer Service 62

Alorica

MAY 4, 2020

Flex schedule, paid training, medical and dental insurance, paid time off. One company in Tucson is looking to hire 400 people. Actually we started our first class of 40 today and that will go through August,” said Alorica Site Director Jacob Vigil.

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62

Alorica

MAY 4, 2020

Flex schedule, paid training, medical and dental insurance, paid time off. One company in Tucson is looking to hire 400 people. Actually we started our first class of 40 today and that will go through August,” said Alorica Site Director Jacob Vigil.

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Toister Performance Solutions

JANUARY 7, 2021

Another example would be a dental patient who calls and asks to reschedule a routine cleaning appointment for later that same day. Changing a cleaning appointment for later in the day is likely a logistical challenge for the dental office. Asking the inn for a table and chairs was an exceptionalism.

Customer Service 71

Customer Service Airlines Advertising Customer emotions 71

C Space

APRIL 15, 2020

Health service company Cigna has announced it is launching Dental Virtual Care , which will be available through Cigna’s growing network of dental providers who offer tele-dentistry. The company is also partnering with The TeleDentists , a national virtual care dental provider with more than 300 dentists.

Construction 52

Construction Consulting Consulting Healthcare 52

Creative Virtual

OCTOBER 4, 2022

A trip to the dental hygienist reminded me that no matter how good the technology, it’s people who write the software and design the user interface. As the frustrated and cursing dental hygienist was banging away on the keyboard, the customer (me!) wasn’t being served (and paying for the privilege!).

Technology 52

Technology Airlines Best practices Consulting 52

TeleDirect

APRIL 6, 2022

We’ll work with your company to ensure compliance for Medicaid and Medicare plans , along with health, dental and vision packages to streamline your service delivery. Check out a recent case study where we helped a California healthcare network effectively use questionnaires and other collateral to maintain patient satisfaction.

Healthcare 62

Healthcare Call Center Business Process Outsourcing outsourcing 62

CSM Magazine

OCTOBER 6, 2021

Delta Dental of Minnesota – Joint runner-up. After opening a new operations centre and deploying the Calabrio ONE Suite, Delta Dental of Minnesota wanted to understand how some interactions led to negative customer experiences for their members and how they could build processes for improvements.

Analytics 52

Analytics Interactive Voice Response Average Handle Time Employee engagement 52

Skybridge

APRIL 28, 2021

In a recent article, CX strategist Stacy Sherman spells it all out in the plainest possible language with the true story of how one clumsily scheduled dental appointment spiraled quickly into a patient defection. It’s a reality that has been playing out in clinics throughout the country. This is a real story.

Journey mapping 52

Journey mapping Healthcare Best practices Customer Care 52

FluentStream

APRIL 29, 2019

Dental practices don’t often think of new websites or phone systems when it comes to easy, meaningful ways to improve their business. But with all the features, improvements, and especially the savings that come with upgrading technology… they probably should. Read More.

Technology 40

Technology 40

Jive

JUNE 11, 2018

Jive integrates its cloud-based business phone system with various customer relationship management (CRM) applications like Salesforce, Curve Dental, Zoho, and Redtail. For example, Jive is exploring the space shared by industry-specific CRMs like Redtail and Curve Dental, and business phone systems.

APIs 75

APIs Enterprise CRM Management 75

FluentStream

APRIL 29, 2019

Dental practices don’t often think of new websites or phone systems when it comes to easy, meaningful ways to improve their business. But with all the features, improvements, and especially. The post 5 Ways Dentists Can Attract More Patients appeared first on FluentStream.

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40

NICE inContact

MARCH 7, 2018

In little more than a decade, the company has opened 39 ClearChoice Dental Implant Centers across the U.S., Although ClearChoice is an industry leader in providing 21 st century dental technology and expertise, its contact center technology just wasn’t keeping up. employs more than 70 specialists and has helped over 40,000 patients.

Contact Center 48

Contact Center outsourcing Quality management Metrics 48

OctopusTech

AUGUST 1, 2018

Cosmetic and Implant Dentistry bags 30+ years of experience in almost all phases of dental care. It’s twin offices at Hackensack and Fair Lawn, NJ offers a modern infrastructure that utilizes the most up-to-date techniques in laser, implant and cosmetic dentistry.

Engineering 48

Engineering 48

Robert Davis

NOVEMBER 11, 2019

Davis and Associates ( [link] ) recently engaged with a client selling association members dental and vision insurance. In your customer care queue, you have ideal opportunities to review customer accounts and determine if additional products or services should be offered.

Sales 48

Sales Call flow Coaching Contact Center 48

CSM Magazine

DECEMBER 18, 2020

With policies backed by AXA PPP, a basic package includes monthly physio sessions, 24/7 GP access online and a nurse helpline – with the option to upgrade to optical and dental, stress support, diagnostic treatment and more. Whilst health insurance is not a requirement or obligatory and around only 8 million people in the UK have it.

Surveys 52

Surveys Consulting Consulting Marketing 52

JivoChat

APRIL 10, 2023

Medical Hospital Room and nursing services Intensive care Ambulance Physical therapy and chiropractic care Emergency dental All other eligible medical expenses up to the overall maximum limit. Their insurance for nomads includes medical and travel coverage.

Real estate 75

Real estate Consulting Consulting Accountability 75

CSM Magazine

NOVEMBER 24, 2022

The simplest and most effective approach for a dentist to assess how good their practice is doing is to hire a dental accountant. A good dental accountant will be your most trusted financial advisor, helping establish your practice’s financial health. Qualities Your Dental Accountant Must Possess. Knowledgeable.

Accountability 52

Accountability Finance Banking Management 52