Working Solutions

MARCH 12, 2024

Created by women, for women and allies, CCWomen is more than just a network – it’s a vibrant community dedicated to raising the bar on equality and DEI. […]

outsourcing 52

outsourcing Call Center 52

Help Scout

AUGUST 22, 2023

The steps Help Scout has taken to climb out of diversity debt, and the goals we’re setting to reflect a more representative balance across multiple axes of diversity Read the full article

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Fonolo

JULY 28, 2022

More than ever, employers are recognizing how important it is to have an individual or a hiring team that’s dedicated to maintaining high Diversity, Equity, and Inclusion (DEI) standards. What does DEI really mean? Make a plan that defines what DEI looks like at your organization. Let’s take a closer look.

Call Center 81

Call Center Contact Center Surveys Feedback 81

Guru

MAY 13, 2021

Diverse teams perform better. That’s not an opinion; it’s a fact —and it’s one that we at Guru have focused on for years. As we started to see our headcount grow quickly in the aftermath of our Series A round, we realized it wasn’t just enough to hope for a more diverse company.

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Help Scout

AUGUST 22, 2023

A look at the progress we’ve made since first reporting on Diversity and Inclusion efforts at Help Scout one year ago Read the full article

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Concentrix

JUNE 22, 2023

American Best in Business Awards recognizes Concentrix with three Gold for its achievements in Sustainability, DEI, and Corporate Social Responsibility

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Help Scout

AUGUST 22, 2023

Our third annual employee survey shows where we’re starting to see positive change take place, as well as the challenges we still face. Read the full article

Surveys 40

Surveys 40

Cisco - Contact Center

AUGUST 9, 2023

A company isn’t crowned “best place to work in the U.S.” for a third year in a row by chance. It takes intentionality, awareness, and commitment. From publicly dedicating $300-million-dollars to supp… Read more on Cisco Blogs

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Fonolo

JUNE 2, 2022

2. Ensure every agent receives ongoing Diversity, Equity, and Inclusion (DEI) training. Making basic DEI training a core part of your call center training strategy will also help them empathize more and improve their interactions with customers. 3. Employ technology that agents need to do the best work possible.

Call Center 81

Call Center Contact Center Employee engagement Technology 81

Quadient

JULY 21, 2022

Salesforce, l'azienda leader nel mercato dei programmi di Customer Relationship Management (CRM), definisce il CRM come "la tecnologia per la gestione di tutte le relazioni e le interazioni dell'azienda con i clienti effettivi e potenziali". Spiegare in che modo i punteggi di soddisfazione dei clienti influiscono sui vostri futuri sviluppi.

Customer Experience 52

Customer Experience Management CRM Journey mapping 52

Fonolo

JUNE 2, 2022

2. Ensure every agent receives ongoing Diversity, Equity, and Inclusion (DEI) training. Making basic DEI training a core part of your call center training strategy will also help them empathize more and improve their interactions with customers. 3. Employ technology that agents need to do the best work possible.

Call Center 67

Call Center Contact Center Employee engagement Technology 67

CSM Magazine

DECEMBER 21, 2022

Businesses that foster and support a diversity, equity, and inclusion (DEI) culture see increases in output, creativity, innovation, and profitability. In today’s modern world, focusing on DEI is essential to increasing job satisfaction and employee engagement levels. Promote Diversity, Equity, and Inclusion in the Workplace.

Employee engagement 52

Employee engagement Technology Marketing Customer Experience 52

Concentrix

JULY 12, 2023

The International Awards Program Recognizes Concentrix’ Excellence in Promoting Staff Inclusivity and Supporting Wellbeing The Golden Bridge Awards has recognized two of Concentrix’ innovative wellness solutions and our DEI Initiatives as Gold winners for 2023.

Management 48

Management 48

C Space

JUNE 21, 2021

Are companies really progressing DEI agendas forward, or are they just getting policies aligned with a new baseline? Are companies really progressing DEI agendas forward, or are they just getting policies aligned with a new baseline? Today, DEI is no longer a political topic. Some say they are.

Consulting 52

Consulting Consulting Benchmark Government 52

Spearline

AUGUST 12, 2022

Over the last number of years DEI has been the feature of many blogs, articles and white papers. If you value DEI like we do, why not consider Spearline as your employer of choice?! But how does this actually impact how we attract, hire and retain employees? New to Spearline?

Education 98

Education Contact Center Management 98

Concentrix

JUNE 28, 2021

Accelerate meaningful and systemic cultural change with DEI insights. The post Culture of Belonging Survey appeared first on Concentrix.

Surveys 62

Surveys 62

Quadient

JULY 21, 2022

Tuttavia, Omdia, leader globale nel settore delle ricerche sui mercati tecnologici, stima che il 73% delle imprese fatica a soddisfare le crescenti aspettative dei clienti. La loro strategia non è più definita solo dalla riduzione dei costi e dei rischi, ma si sta spostando verso l'offerta di valore. Livello 5: Informazione.

Customer Experience 40

Customer Experience Management APIs Big data 40

BlueOcean

MAY 5, 2023

It’s easy for any company to publish a DEI statement on their website… and then struggle to follow through within the walls of their organization. Finding a vendor who has successfully implemented DEI initiatives and continues to find ways to improve them everyday requires asking them the hard questions.

Customer Care 62

Customer Care Coaching outsourcing Contact Center 62

Comm100

AUGUST 21, 2023

Across schools in North America, a spotlight has rightfully been put on diversity, equity and inclusion (DEI) within admission practices and policies. To tackle this, many Admissions departments have implemented DEI initiatives to attract and support underrepresented groups.

Education 52

Education Benchmark Analytics Surveys 52

Playvox

MARCH 7, 2024

Evaluate Existing Diversity, Equity, and Inclusion (DEI) Strategies Cultivating a positive culture for women in the workplace has led organizations worldwide to incorporate mandatory courses focused on assertive communication, diversity and inclusion, and unconscious biases as part of their onboarding and Learning and Development programs.

Best practices 87

Best practices Surveys Consulting Consulting 87

aircall

JANUARY 11, 2023

To reflect the benefits candidates are searching for more frequently on Built In, the program also weighs criteria like remote and flexible work opportunities, programs for DEI and other people-first cultural offerings. .

Enterprise 62

Enterprise Marketing Technology 62

Horizon CX

AUGUST 7, 2023

Diversity, equity, and inclusion (DEI) is a concept that has been given a lot of attention in recent years and now appears to be the target of assaults in certain areas of the country as being a trendy ideology.

Morale 52

Morale Employee engagement Education Marketing 52

ClearAction

NOVEMBER 14, 2022

Focus your EX Council and CX Council (steering committee or other governance) on resolving and preventing “ execution silos ” as a prerequisite to reducing “ operational silos “ Expand your DEI (Diversity, Equity & Inclusion) team’s focus on silo prevention.

Government 71

Government Enterprise Surveys Personalization 71

24-7 InTouch

JUNE 30, 2023

Importance of Promoting DEI in the Workplace for the LGBTQIA+ Community Diversity, Equity, and Inclusion (DEI) are not just buzzwords; they are essential pillars for creating thriving workplaces. Embracing DEI is not only the right thing to do ethically, but it also has tangible business benefits. Happy Pride Month!

Education 52

Education Healthcare Accountability 52

24-7 InTouch

JANUARY 23, 2024

It encompasses Corporate Social Responsibility (CSR) and Diversity, Equity, and Inclusion (DEI) initiatives as fundamental components. It is also important to note that comprehensive corporate well-being extends beyond individual employees.

Metrics 52

Metrics Surveys Technology Personalization 52

Outsource Consultants

SEPTEMBER 6, 2023

These groups play a vital part in clarifying, advocating, and fostering the DEI goal, all with the ultimate aim of ensuring that everyone in the organization feels valued. They’ve played a key role in pushing for diversity, equity, and inclusion initiatives in their workplaces.

Call Center 67

Call Center Contact Center Technology Consulting 67

Interaction Metrics

JUNE 21, 2023

In the context of sensitive employee feedback like DEI surveys and engagement surveys, most researchers consider the option for anonymity to be essential. Market researchers generally provide the option for customer anonymity so that respondents who might otherwise feel embarrassed or fear reprisal can answer honestly.

Surveys 62

Surveys B2B Feedback Customer centricity 62

Help Scout

APRIL 27, 2021

Launched a public DEI dashboard. First team retreat with 12 people. 40+ people in 23 cities and 7 countries. Raised $12m from Foundry Group and Converge. 50 million. customer conversations. Launched brand update and mobile app. content subscribers. 60+ people in 42 cities and 11 countries. 200 million. customer conversations. and live chat.

Customer Support 81

Customer Support Marketing Customer Service Management 81

Integrity Solutions

OCTOBER 23, 2023

While there was a lot of talk in companies a few years ago about DEI pledges and various changes that were going to be made, many employees are now concerned that it’s starting to seem less important or strategic. ” Strong sales leaders are essential. “People feel slighted by that.

Sales 114

Sales Coaching Education Feedback 114

Certified Languages International

MARCH 17, 2023

Some notables: The Language of Trust: Communicate to Build Meaningful Relationships in Business and Life, forthcoming book She has provided interpreting and translation services for two former presidents 2022 Notable Women Entrepreneurs, Twin Cities Business Association of Language Companies (ALC), Chair, 25th Annual ALC Summit in Las Vegas Minnesota (..)

Enterprise 52

Enterprise Healthcare Consulting Consulting 52

C Space

JANUARY 19, 2021

He is co-founder and Executive Co-Sponsor of Interbrand Groups Global DEI Board, Millennial Talent Board and Co-Sponsor of the Global Horizon Board. “As Christopher is recognized for the significant contribution he has made to the Diversity, Equity and Inclusion agenda across the Interbrand Group – including group clients and partners.

Consulting 52

Consulting Consulting Finance Marketing 52

Netomi

MARCH 14, 2022

This may include setting DEI (diversity, equity and inclusion) targets, or having awareness of unconscious bias that may be occurring during a meeting. Tania pointed out that, in the tech industry, women are the minority, especially in positions of leadership. How can companies create space, and support growth for their female employees?

Customer Service 59

Customer Service Education Analytics Coaching 59

ShepHyken

SEPTEMBER 22, 2020

Diversity, equality and inclusion (DEI) play a huge role both in support centers and in the overall customer experience. More than anything, support center agents must be empathetic to the needs of the customer. Work from a place of wanting to solve the customer’s problem instead of meeting a financial metric.

Average Handle Time 37

Average Handle Time Multichannel First call resolution Call Center 37

AWS Machine Learning

MARCH 28, 2024

BloombergGPT: Rosalind Brewer GPT-NeoX: Mark V Dei, Stefano Pessina, Stefano Pessina FLAN-T5-XXL: Christian Klein, John M Forsyth, John M Forsyth Input: CEO of Citigroup Inc?

Finance 96

Finance Metrics Banking Engineering 96

24-7 InTouch

JANUARY 11, 2023

CSR (Corporate Social Responsibility) and DEI (Diversity, Equity and Inclusion) are fundamental components of comprehensive corporate well-being. How do we leverage well-being to enhance performance, develop the best leaders and create a working environment in which each person feels seen, cared for and understood?

Technology 52

Technology Personalization Management Customer Experience 52

24-7 InTouch

DECEMBER 19, 2022

CSR (Corporate Social Responsibility) and DEI (Diversity, Equity and Inclusion) are fundamental components of comprehensive corporate well-being. How do we leverage well-being to enhance performance, develop the best leaders and create a working environment in which each person feels seen, cared for and understood? .

Technology 52

Technology Personalization Management Customer Experience 52

Avaya

MAY 31, 2018

Take for instance the Digital Experience Index (DEI), an index linked to the AI algorithm that allows customer feedback to be automatically routed into the learning algorithm and to then update individual experiences accordingly. The second factor is Avaya’s progress in customer experience measurement.

Contact Center 42

Contact Center APIs Analytics Engineering 42