HelpCrunch

SEPTEMBER 14, 2021

The post B2B Customer Service: Definition & Best Practices appeared first on HelpCrunch blog. If one of them switches to a competitor, you barely feel the difference. Oppositely, if you are offering an issue-tracking SaaS solution to 50 business [ … ].

Best practices 118

Best practices B2B Customer Service SaaS 118

SharpenCX

AUGUST 25, 2021

It can be tough to keep up with the latest lingo and to decipher between doppelganger definitions that seem almost identical. And often, when you look for clear definitions of contact center terms, you find explanations laced with jargon. You read the definition (over and over) and ask yourself: “Okay, but what does that even mean?”.

Customer Service 128

Customer Service Technical Support Contact Center Coaching 128

ProProfs Blog

JANUARY 18, 2022

The post Rating Scale: Definition, Types, Questions & Examples appeared first on ProProfs Learning. With ProProfs Survey Maker, you can choose from thousands of ready-to-use questions, including rating scales, multiple-choice, checkbox, etc., and hundreds of templates. Happy surveying!

Surveys 142

Surveys Best practices Feedback Customer Service 142

HelpCrunch

OCTOBER 12, 2020

The post Knowledge Management: Definition, Importance, and 5 Leading Processes appeared first on HelpCrunch blog. Your team creates products and services thanks to the knowledge they have, you know the clients’ needs, so you can engage them and [ … ].

Management 118

Management 118

Nicereply

NOVEMBER 27, 2023

This article aims to be your definitive guide on CSAT—what it is, why it’s indispensable, and how to measure and improve it in your organization. Definition and Concept – What Does CSAT Stand for? Customer Satisfaction Score Definition & Measurement appeared first on Customer Happiness Blog.

Metrics 59

Metrics Surveys Analytics Feedback 59

Toister Performance Solutions

OCTOBER 30, 2018

The classic definition of employee empowerment never seemed right. A quick Google search brings up this very typical definition from Study.com : Employee empowerment is giving employees a certain degree of autonomy and responsibility for decision-making regarding their specific organizational tasks.

Technical Support 98

Technical Support Advertising Customer centricity Best practices 98

Callminer

FEBRUARY 16, 2016

It’s helpful to review speech analytics definitions to determine the right solution for your business’ individual needs. Here’s what the experts have to say.

Analytics 182

Analytics 182

Momentum Telecom

JULY 13, 2023

based managed network provider.

Customer centricity 98

Customer centricity Management Technology Sales 98

Callminer

NOVEMBER 20, 2019

The post VOE Definition: What is a Verification of Employment (VOE)? Of course, entities outside of the recruiting arena may find the VOE process extremely helpful in deciding what degree of risk a potential business partner, loan recipient, etc. represents for their organization. appeared first on CallMiner.

Government 140

Government Call Center Personalization Best practices 140

kommunicate

SEPTEMBER 14, 2023

The post Affiliate Marketing 101: Definition and How to Get Started in 2023 appeared first on Kommunicate Blog. Brands and businesses have been partnering with influencers to gain more traction for their products. In this blog post, we are going to teach you the basics of affiliate marketing. [.]

Marketing 52

Marketing 52

LiveVox

SEPTEMBER 25, 2023

In this comprehensive guide, we’ll dive into the essence of AI voice generators, explore how they work, and uncover their transformative applications, particularly […] The post What is an AI Voice Generator: Definition, Functionality, and Contact Center Applications appeared first on LiveVox.

Contact Center 52

Contact Center Customer Experience 52

Callminer

SEPTEMBER 30, 2019

Gain an understanding of data mining, including data mining techniques, tools for data mining, and data mining best practices you should know.

Best practices 182

Best practices 182

Callminer

MARCH 14, 2017

Definition of Voice Analytics Voice analytics are the use of a voice recognition tool to analyze and record a spoken conversation. Definition, Tips, Best Practices, and Challenges of Voice Analytics appeared first on CallMiner. This software was first leveraged for commercial purposes in the enterprise in […].

Best practices 140

Best practices Analytics Enterprise Contact Center 140

Callminer

JANUARY 26, 2020

In this post, we discuss customer empathy and why it’s crucial for a positive customer experience, as well as tips for how you can start building and deepening customer empathy in every interaction.

Customer Experience 207

Customer Experience 207

delighted

SEPTEMBER 16, 2022

The post Close-ended questions: Definition, types, examples, and advantages appeared first on Delighted. You can test out close-ended and open-ended questions in a 7-day trial, or jump directly into our free plan and capture customer or employee sentiment in minutes.

Surveys 83

Surveys Feedback Advertising Best practices 83

JustCall

AUGUST 24, 2021

Good cold calling practices can definitely increase success rate. The post The Complete Guide to Call Center Campaigns: Definition and Types appeared first on Justcall Blog. Engaged call center agents are 3.3X more likely to feel empowered to resolve customer issues.

Call Center 97

Call Center Interactive Voice Response Inbound sales call center software 97

Nicereply

JUNE 24, 2021

There are definitely Customer Effort Score detractors out there. They need definitely more research to confirm the connection between difficult experiences and disloyalty. CES is definitely a more difficult metric to understand than CSAT, so we recommend doing a quick lunch-and-learn or sending around a team email on the subject.

Customer effort 81

Customer effort Surveys Metrics Feedback 81

delighted

MAY 11, 2022

The post Leading questions: Definition, examples, and why you should avoid them appeared first on Delighted. Start gathering feedback and understanding your customers and employees with Delighted’s self-serve experience management platform.

Surveys 101

Surveys Feedback Best practices Marketing 101

Callminer

NOVEMBER 19, 2019

Employers and other entities that need to check an individual's prior work history can call upon an arsenal of tactics, including Verification of Employment (VOE).

182

182

SmartAction

FEBRUARY 27, 2023

On the other hand, if personalized assistance and the ability to handle complex inquiries are important, IVA is definitely the better option. Read More The post The Definitive Guide: IVA vs IVR and What’s Right for Your Contact Center appeared first on SmartAction. So, What’s the best solution for the contact center?

Interactive Voice Response 74

Interactive Voice Response Contact Center Virtual Agent Self service 74

Knowmax

FEBRUARY 26, 2023

The post First Contact Resolution: Definition, Importance & 6 Ways To Improve It appeared first on Knowmax.

Customer Experience 52

Customer Experience 52

Help Scout

AUGUST 22, 2023

A strong customer relations strategy underpins sustainable growth. Once you know the facts, it’s hard not to put these relationships first Read the full article

91

91

Callminer

AUGUST 8, 2018

Collection strategies help to determine which accounts have a higher probability of losses, categorize the different types of customers, and prioritize and target customers.

Analytics 182

Analytics Accountability 182

Callminer

NOVEMBER 20, 2019

An understanding of the CFPB arbitration rule illuminates some of the struggles between organizations and consumers. Learn more about its implementation and its implications.

Best practices 182

Best practices 182

Beyond Philosophy

MAY 6, 2023

Now, part of not having any content on the subject means I didn’t have a definition ready for the term. Each of these definitions was unique and oddly familiar. One addition I might make to the combination definition from my previous three sources is to deliver an experience that a customer thinks of as “time well-spent.”

Marketing 368

Marketing Customer Experience 368

Help Scout

AUGUST 22, 2023

A great service experience can save the day when things go wrong. Use these 5 steps to treat your customers to a 5-star experience. Read the full article

Customer Service 80

Customer Service 80

MiaRec

DECEMBER 7, 2023

Whether you haven't officially dabbled with Contact Center AI yet or you are a trailblazer, you will have heard different, confusing, and sometimes conflicting things about what Artificial Intelligence (AI) can and cannot do.

Contact Center 82

Contact Center Quality management Analytics Management 82

SharpenCX

NOVEMBER 10, 2017

Learn the definitions and calculations for 13 common contact center metrics. [.]. The post 13 Contact Center Metrics: Definitions & Calculations appeared first on Sharpen Contact Center Software.

Contact Center 81

Contact Center Metrics Contact center software Customer Experience 81

Select VoiceCom Blog

NOVEMBER 20, 2022

The post A Definitive Guide to IT Help Desks: Does Your Business Need One? Scale your business effectively and efficiently with IT help desk services. Read on and learn more about how outsourcing your help desk can help your company in this post! appeared first on Telemarketing & Call Centre Outsourcing in Philippines.

Telemarketing 52

Telemarketing outsourcing Business Process Outsourcing 52

Select VoiceCom Blog

AUGUST 17, 2022

The post A Definitive Guide on the Customer Journey Map for Call Centres appeared first on Telemarketing & Call Centre Outsourcing in Philippines. Did you know that customer journey maps can improve your call centre operation? Read this guide to learn how they can benefit your business and more!

Journey mapping 52

Journey mapping Telemarketing outsourcing Business Process Outsourcing 52

Callminer

MARCH 7, 2017

Consumer Financial Protection Bureau Definition The Consumer Financial Protection Bureau (CFPB) is an agency of the United States government set up after the financial crisis of 2008 in order to protect the rights of consumers in the financial services industry. The post What is the CFPB Consumer Financial Protection Bureau?

Best practices 140

Best practices Government Banking Call Center 140

LiveVox

AUGUST 18, 2020

There has been a rift among the federal appellate courts regarding the TCPA’s broad autodialer definition. The post What Does the Sixth Circuit Decision on the TCPA Autodialer Definition Mean? Recently the Sixth […]. appeared first on Livevox.

76

76

Help Scout

AUGUST 22, 2023

Learn what modern customer support is, why it's important, and how it's changed, plus discover 8 tips for delivering great customer support. Read the full article

Customer Support 80

Customer Support 80

SharpenCX

DECEMBER 22, 2020

We’re reviving our Definition Series to explain what good customer service looks like in a successful contact center, all in a few hundred words for the busy manager. Read Next] Discover more definitions you’ll want to know to improve your contact center. But what is good customer service, and how do companies achieve it?

Customer Service 76

Customer Service Contact Center Coaching Wait times 76

HelpCrunch

NOVEMBER 29, 2019

The post Knowledge base Definition and Benefits: What is it all about? Believe it or not, customers love it when they can serve themselves. Given a choice between a complex rigmarole of “for technical issues, press one, for financial [ … ]. appeared first on HelpCrunch blog.

Customer Support 87

Customer Support Customer Service 87

Callminer

FEBRUARY 25, 2020

Read how Robotic process automation works, our best practices for implementing RPA, and tips for overcoming common challenges faced during implementation.

Best practices 182

Best practices 182

Callminer

SEPTEMBER 9, 2019

Here’s what you need to know about Net Promoter Score (NPS), how it works, and techniques, along with expert NPS best practices you should know.

Best practices 182

Best practices 182