de platforms workforce-optimization 
ShepHyken
DECEMBER 7, 2023
This week, we feature an article by Niraj Ranjan Rout, Founder and CEO of Hiver , a customer experience platform that helps teams collaborate and communicate across departments. Read Shep’s latest Forbes article: ChatGPT: The Digital Cyrano De Bergerac Of Modern Business Niraj Ranjan Rout is the Founder and CEO of Hiver.
TechSee
FEBRUARY 3, 2020
Field service organizations in particular face the challenge of an aging workforce with 70% of those surveyed stating that they will experience knowledge loss caused by a retiring workforce over the next five to ten years. Creating an effective visual tribal knowledge base is a dynamic process involving ongoing optimization.
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Avaya
JULY 27, 2016
Rather all of the focus and dollars are going into solving the de-couching dilemma, stadium vs. couch. Wi-Fi, however, provides good bandwidth and connectivity when designed and deployed efficiently and optimally for engagement activity. Access to email, social media platforms, phone calls, videos, stats, etc.
Serenova
APRIL 26, 2019
For some technology solutions (customer relationship management (CRM), for example) the cloud is now the de facto standard. Full omnichannel capabilities allow you to use intelligent call routing; pivot between interactions; share information among agents; and integrate directly with CRM platforms. Reliability.
Xaqt
FEBRUARY 6, 2020
The topics de jour were web services, service orientated architectures (SOA), Computer Telephony Integration (CTI), SIP was coming of age, and analytics for the sake of analytics. Rewind it Back Let's take a look back to 2005 when "Web 2.0" technologies were first emerging.
Fonolo
MARCH 17, 2020
This is in addition to feedback gathered through the warranty departments, which analyze the product itself, where wear and tear are occurring prematurely, and whether a vehicle is performing at its most optimal – all of which is filtered into future decisions by the Research and Development and Engineering departments.
3CLogic
JANUARY 24, 2024
When integrated with your customer engagement platforms, such as ServiceNow or SAP, the AI can perform repetitive and mundane tasks — such as answering password reset requests or ticket status updates — making it possible to deliver outstanding service to an increased number of customers, without the need for additional agent headcount.
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