Fonolo

FEBRUARY 9, 2023

In the world of contact center metrics, service level has always held a special place. This metric is universally understood across the industry, and clearly conveys how quickly customer calls are answered by support agents. Its origins go back over five decades, to the earliest days of call centers.

Service level 142

Service level Call Center Abandon rate Metrics 142

aircall

JULY 7, 2021

You might think nurturing customer relationships comes down to anticipating needs and understanding behaviors, but one strategy you need to have at your disposal is thorough call center analytics. . Make your call center more agile. Let’s dive into call center analytics to get started.

Call Center 62

Call Center Analytics Self service Sales 62

Solvvy

AUGUST 31, 2022

There are lots of theories about what influences consumer’s purchasing decisions, including the theory that 95% of purchasing decisions occur in the subconscious. What is a CSAT Score? The CSAT score allows customer experience teams to measure how consumers feel about their brands and monitor changes in perception over time.

Surveys 62

Surveys Benchmark Feedback Customer Support 62

AWS Machine Learning

JANUARY 20, 2023

In this blog post, we will learn how CCC leveraged Amazon SageMaker hosting and other AWS services to deploy or host multiple multi-modal models into an ensemble inference pipeline. At times, ensemble models can also be implemented as a serial inference pipeline.

APIs 65

APIs Engineering Telecommunications Construction 65