aircall

JULY 7, 2021

You might think nurturing customer relationships comes down to anticipating needs and understanding behaviors, but one strategy you need to have at your disposal is thorough call center analytics. . Make your call center more agile. Let’s dive into call center analytics to get started. Still not convinced?

Call Center 62

Call Center Analytics Self service Sales 62

Talkdesk

DECEMBER 18, 2015

Call center agents are the backbone of many companies’ customer service strategies. And yet, sometimes being a call center agent can feel like a thankless job. Ensuring the high morale of your call center agents is absolutely essential to running a successful call center and to reduce agent attrition.

Call Center 42

Call Center call center software First call resolution Morale 42

Pointillist

APRIL 26, 2018

Around one in three respondents highlight a lack of single customer view and real-time customer insights as something holding them back from CX optimization , making it the most frequently experienced customer experience challenge. Wouldn’t it be nice if companies already knew the context when we reached out? The result?

Customer Experience 72

Customer Experience Analytics Customer centricity Accountability 72

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Pratibha Vuppuluri. Alexander M. Maksym Babych. maksymbabych.

Management 207

Management Customer Service Consulting Consulting 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Pratibha Vuppuluri. Alexander M. Maksym Babych. maksymbabych.

Management 182

Management Customer Service Consulting Consulting 182

Comm100

NOVEMBER 8, 2017

So, it’s time for you to assemble your live chat dream team. This blog post will take you through a series of good customer service skills that you should look for when hiring live chat agents, and will give you some tips on how to spot these skills in your candidates. Download Now. Customer service can require a lot of it.

Customer Service 42

Customer Service Average Handle Time Benchmark Personalization 42

Comm100

SEPTEMBER 7, 2017

Whether you are bringing aboard new live chat agents or setting up your live chat dream team for the very first time, you want to make sure that you are hiring agents that will have a positive impact on your team and your customers. eBook] The Guide to Becoming a Top Performing Live Chat Agent. Download Free.

Average Handle Time 44

Average Handle Time Customer Service Feedback Call Center 44