de-de leadership-through-listening-every-conversation-matters Blog Related Topics 
aircall
MAY 18, 2022
At Aircall, we believe in bringing value to voice–and that starts by listening to our employees and team members. Just ask Helen Cheuck , our VP of HR, NA and Global DE&I Leader. Helen leads on Aircall’s DE&I vision, guiding us and aligning us on how we can continually foster a culture of belonging. .
Global Response
OCTOBER 2, 2023
Does call center etiquette matter? The agent listens carefully to your problem, confirms that they understand what’s going on, and then takes the time to find a reasonable solution. The whole process is pretty painless and straightforward, and you feel taken care of—no matter how difficult your situation. The short answer: yes.
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Nicereply
NOVEMBER 7, 2023
Five tips to give negative feedback effectively Let’s start with the bad news: There’s no single method that will work perfectly for every person in every situation. This gives me time to process it and work through my feelings about it privately. To every meeting? Tailor your method to the individual employee.
Lumoa
FEBRUARY 16, 2023
They will also help you train your customer service reps in de-escalation. Identifying Key Stakeholders When it comes to collecting, analyzing, and acting on customer feedback, involve every key stakeholder. This includes departments such as customer service, marketing, product development, sales, and even executive leadership.
PeopleMetrics
JANUARY 28, 2021
Sean McDade: I just want to thank every employee who's ever partnered with me at PeopleMetrics and every client. I'm going to be sort of more of the emcee today, and I'll take us through some different key events in PeopleMetrics history. Watch on YouTube. ? ? ?. TRANSCRIPT: [GRAPHIC: "Coming Up."]. Madeline Good: Hi everyone!
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