Cisco - Contact Center

SEPTEMBER 9, 2019

” AI in the Contact Center. ” AI in the Contact Center. In a Customer Care (CC) environment, one of the primary objectives of any AI component is to support and assist agents in their work and potentially even replace some of them, so we should ask ourselves how far are we from such a goal today?

Contact Center 98

Contact Center Customer Care Engineering Telemarketing 98

Mindtouch

JULY 13, 2020

Now, companies that dragged their feet on self-service are scrambling to get on board in the face of spiking contact center volume, inflated wait times, and exasperated customers clamoring for a quick answer. But working with a knowledge management vendor to launch self-service fast requires close attention to a few key areas.

Self service 86

Self service Chatbots Contact Center Wait times 86

RichCall

SEPTEMBER 13, 2017

With the rise of technology that allows better customer service, customers are becoming more demanding – that’s why to satisfy and retain them, you need to develop your contact center in accordance with the worldwide trends. Contact Center and CX Research and Reports. of companies. omnichannel. personalization.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64