Comm100

MAY 10, 2018

If you work in customer service, chances are you know the signs of a complaining customer. Nobody likes a complaining customer, yet it’s something that every organization has to deal with. Complaining Customers Care. This may not be the fuzzy sort of care that companies and agents hope for from their customers.

Feedback 80

Feedback Customer Care Scripts Customer Service 80

Toister Performance Solutions

OCTOBER 22, 2019

Advertising disclosure: This blog participates in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means to earn fees by linking to Amazon.com and affiliated sites. Difficult customers are frustrating. They expect us to go the extra mile, but rarely show us any appreciation.

Advertising 55

Advertising Technical Support Personalization Customer emotions 55

ijgolding

JANUARY 27, 2016

The story led to me meeting the man responsible for Customer Experience at McDonalds in the UK. I am therefore delighted to feature John’s first ever blog post – one that I am sure you will enjoy reading as much as me. And it is this challenge that’s inspired me to write this article. Mystery shopper programmes.

Metrics 65

Metrics Feedback Customer Experience Accountability 65

ijgolding

NOVEMBER 17, 2016

That seemed like a reasonable question given the challenges we face on a daily basis but we wanted to reach a little deeper and answer that on a more emotional level. More specifically though, about 18 months ago I implemented a VoC survey for an IT Helpdesk that ended up saving all their jobs.

Customer Experience 95

Customer Experience Customer centricity outsourcing B2B 95

Kayako

MARCH 21, 2017

In the age of disloyalty , it’s easy for your customer to jump ship from one subscription business or ecommerce store to another. How do you make a customer feel respected and gain their trust? Customer trust is a reciprocal behavior to what they receive. Why customer trust is important for brand loyalty.

Education 84

Education Best practices Feedback Personalization 84

CrazyCall

FEBRUARY 26, 2019

And when it happens that you get a call directly from your boss, I guess you go with something like “Yes boss? Yet, when it comes to professional phone calls and answering your customers’ phone calls things are much different. – but for all of the new hires, it might be “brand-new-world”. What’s up?”.

Personalization 98

Personalization Entertainment Sales Call Center 98

CrazyCall

NOVEMBER 14, 2019

Customer empathy plays a critical role. High Customer Empathy leads to stronger financial performance, increased customer satisfaction, and customer loyalty. Empathy is surely innate quality, but it is also learned in life through experiences. What is Customer Empathy? The Advantages of Customer Empathy.

Interactive Voice Response 50

Interactive Voice Response Personalization Customer Service Customer Experience 50

Callminer

APRIL 30, 2020

Given the often-hectic nature of call-based customer support, it is not at all uncommon for conflicts to arise with confused or otherwise frustrated customers. The most successful companies have solutions in place for monitoring customer interactions and analyzing customer sentiment. Be sure to apologize.

Customer Service 273

Customer Service Scripts Construction Feedback 273

Nicereply

NOVEMBER 7, 2023

Delivering negative feedback shouldn’t dismantle—it should empower. You’ve just gotten promoted to manager of your customer support team, and you’re thriving. You’re great at optimizing processes, devising new programs to improve the customer experience, and you love collaborating and developing your team.

Feedback 59

Feedback Construction Scripts Engineering 59

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In this mix, it is necessary to find efficient ways to sustain your business. What do Experts have to say?

Customer retention 21

Customer retention Consulting Consulting Marketing 21

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Read on to learn what our experts had to say about the most useful customer service interview questions for managers.

Management 207

Management Customer Service Consulting Consulting 207

Callminer

MARCH 6, 2020

Managers play an integral role in ensuring high quality customer service, from hiring and training call center agents to monitoring performance, keeping tabs on vital call center metrics and keeping agents motivated every day. Read on to learn what our experts had to say about the most useful customer service interview questions for managers.

Management 182

Management Customer Service Consulting Consulting 182

aircall

JANUARY 20, 2021

For that reason, it’s essential for SMBs to humanize the customer experience as much as possible. Today’s consumers are less trusting and more skeptical. That’s why acquiring new customers takes longer and costs more. Personalizing and humanizing the customer experience are the ways to win customers over. .

Customer Experience 71

Customer Experience virtual call center Sales Customer Support 71