AWS Machine Learning

APRIL 18, 2023

RallyPoint has identified the transition period to a civilian career as a major opportunity to improve the quality of life for this population by creating automated and compelling job recommendations. To improve this experience for its members, we at RallyPoint wanted to explore how machine learning (ML) could help.

Personalization 72

Personalization Metrics Healthcare Automotive 72

Solvvy

AUGUST 31, 2022

The CSAT score allows customer experience teams to measure how consumers feel about their brands and monitor changes in perception over time. How is a CSAT Score Calculated? If you’re using a 5-point scale, divide the total number of people responding with a 4 or 5 by the total number of respondents and multiply by 100.

Surveys 62

Surveys Benchmark Feedback Customer Support 62

Kayako

MARCH 21, 2017

How do you make a customer feel respected and gain their trust? Your customer doesn’t care how much you know until they know how much you care. “You’d be surprised how often you can get to the root of the problem by taking the time to understand it. Customer trust is a reciprocal behavior to what they receive.

Education 84

Education Best practices Feedback Personalization 84

RichCall

SEPTEMBER 13, 2017

Here are the experts: @Jon Arnold , an independent research analyst with a great blog. Lutz Remmers , Operations Director for Call Center de Mexico. Nate Brown , VP of Communication for the HDI Music City Chapter and is the founder/author of CustomerCentricSupport.com. Teresa Cottam , Chief Strategist, MVNOpro. @Al Colin Taylor.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64

AWS Machine Learning

MAY 10, 2023

The Jupyter Notebook, first released in 2011, has become a de facto standard tool used by millions of users worldwide across every possible academic, research, and industry sector. Introducing two generative AI extensions for Jupyter Generative AI can significantly boost the productivity of data scientists and developers as they write code.

APIs 87

APIs Government Engineering Best practices 87