Kayako

MARCH 21, 2017

In the age of disloyalty , it’s easy for your customer to jump ship from one subscription business or ecommerce store to another. Gaining customer’s trust is important not only to make them loyal and come back, but also so they insist their friends do business with you too. Customer trust is a reciprocal behavior to what they receive.

Education 84

Education Best practices Feedback Personalization 84

3CLogic

JANUARY 24, 2024

When a customer contacts your business, what’s their first impression? As organizations are ramping up their digital transformation strategies to meet the immediate and personalized experiences required by today’s customers, it’ s no surprise Conversational AI is emerging as the fastest-growing segment within the contact center space.

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

aircall

MAY 24, 2021

A digital transformation strategy is critical for small businesses for many reasons. Setting up the right digital transformation framework makes a huge difference in how well your call center runs. What Is a Digital Transformation Framework? The same is true for your digital transformation framework.

Best practices 62

Best practices Call Center Technology Analytics 62

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. Michael Mancinone. peoplogica.

Management 207

Management Customer Service Consulting Consulting 207

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. Michael Mancinone. peoplogica.

Management 182

Management Customer Service Consulting Consulting 182

RichCall

SEPTEMBER 13, 2017

Here are the experts: @Jon Arnold , an independent research analyst with a great blog. Lutz Remmers , Operations Director for Call Center de Mexico. And, as its mode of operation broadens and becomes more proactive, its success will have to be measured by new metrics, reflecting its critical role in overall business performance.

Contact Center 64

Contact Center Technology Benchmark Chatbots 64