3CLogic

APRIL 10, 2024

A digital-first approach lies at the core of every contact center’s transformation strategy, yet solely relying on digital channels risks damaging your customer service. What is Computer Telephony Integration (CTI)? A Computer Telephony Integration can effectively help solve this problem.

Management 64

Management Call Logging CRM Call flow 64

3CLogic

JANUARY 24, 2024

As organizations are ramping up their digital transformation strategies to meet the immediate and personalized experiences required by today’s customers, it’ s no surprise Conversational AI is emerging as the fastest-growing segment within the contact center space.

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

aircall

MAY 24, 2021

A digital transformation strategy is critical for small businesses for many reasons. Setting up the right digital transformation framework makes a huge difference in how well your call center runs. What Is a Digital Transformation Framework? The same is true for your digital transformation framework.

Best practices 62

Best practices Call Center Technology Analytics 62

Pointillist

APRIL 17, 2019

In this post, I’ll review the pros and cons of six major categories: customer data platforms, business intelligence software, customer analytics tools, digital experience platforms, journey mapping tools, and customer journey analytics software. Data integration, identity management, segmentation, and activation are familiar features.

Analytics 51

Analytics Journey mapping Multichannel Government 51