TeleDirect

OCTOBER 1, 2022

It’s safe to assume that even if you don’t run a high-tech startup, your company still has substantial IT needs. That’s where your company’s IT support center comes in. However, IT service is a massive industry and can be as complex as tech itself. Some IT centers also include “Tier 0” in their list.

outsourcing 62

outsourcing Scripts Call Center Engineering 62

Fonolo

FEBRUARY 9, 2023

In the world of contact center metrics, service level has always held a special place. This metric is universally understood across the industry, and clearly conveys how quickly customer calls are answered by support agents. Its origins go back over five decades, to the earliest days of call centers.

Service level 142

Service level Call Center Abandon rate Metrics 142

Global Response

AUGUST 7, 2023

There’s no business out there who doesn’t want to improve their customer retention and CLV. The secret weapon to improving customer retention and CLV? Your call center. First, customer retention rates are always measured based on a specific timeframe, typically monthly, quarterly or annually.

Customer retention 62

Customer retention Call Center Upselling Personalization 62

inmoment

SEPTEMBER 6, 2018

These disruptions can be harmless or throw us completely off balance. When all else fails, however, we may have to admit defeat and make the dreaded call to customer service. . ” or “Where can we learn what issues our customers may face so we can correct them before there is an issue?”.

Contact Center 40

Contact Center Customer Experience Interactive Voice Response outsourcing 40