USAN

AUGUST 27, 2021

High-performing contact centers appreciate the art of listening. The very best also practice the science of listening, and AI-enhanced speech analytics solutions can help. Words and information from the call are matched with structured metadata such as agent name, call duration, and customer geographic data.

Best practices 52

Best practices Analytics Scripts Contact Center 52

Lumoa

FEBRUARY 16, 2023

One of the best analysis techniques available is the voice of customer (VoC) template. By understanding what your customers want and need you can ensure that you are providing them with the best possible service or product which will help you stay ahead in an ever-changing market. You probably know this. But where do you start?

Feedback 94

Feedback Best practices Analytics Surveys 94

aircall

FEBRUARY 24, 2021

The best plan for success is to ensure that you have an effective sales strategy. Perhaps the best way to understand the importance of sales efficiency is to take a look at the consequences of neglecting it. Perhaps the best way to understand the importance of sales efficiency is to take a look at the consequences of neglecting it.

Sales 62

Sales Technology call center software CRM 62

SmartKarrot

MARCH 8, 2022

She has also hosted the very successful Customer Success Podcast and written the informative book called ‘The Customer Success Economy.’ Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. Diana De Jesus. Amarachi Ogueji. Catherine Blackmore.

Chief Customer Officer 21

Chief Customer Officer Coaching Customer centricity SaaS 21

aircall

MAY 24, 2021

Setting up the right digital transformation framework makes a huge difference in how well your call center runs. By following best practices for your digital transformation framework, you also get the benefit of flexibility so you can add and subtract digital tools as your company’s needs change.

Best practices 62

Best practices Call Center Technology Analytics 62

Comm100

NOVEMBER 8, 2017

You want your live chat customer service experience to be top notch, so it’s no wonder you want the best and the brightest for the job. Do you (A) Curse at the other drivers and the traffic, (B) Anxiously check the rearview mirror, or (C) Turn on the music and make the best of it?”. that your customers might not be familiar with.

Customer Service 42

Customer Service Average Handle Time Benchmark Personalization 42

aircall

NOVEMBER 17, 2016

Omnichannel isn’t just a buzzword; de facto, it is one of the customer service trends which are here to stay. Your patrons won’t care what you call it, they just expect your support team to help them quickly and efficiently, no matter the channel or medium. However, the practice still hasn’t become widespread enough to be truly useful.

Customer Service 54

Customer Service Self service Brand ambassadors virtual call center 54