Beyond Philosophy

AUGUST 26, 2021

Unfortunately, the problems are not with the concept of putting the customer at the center of everything you do but instead of people not focusing on the right things and calling it “Customer Experience.” If we all use the same best practices, then we are converging on what everyone else does.

Finance 195

Finance Engineering Best practices Call Center 195

Lumoa

FEBRUARY 16, 2023

You need to know how they use your products or services and what they expect from you. Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. This article will explain what VoC is, how to use it, and tips on creating your own voice of customer template for your business.

Feedback 94

Feedback Best practices Analytics Surveys 94

aircall

MAY 24, 2021

It improves your company’s culture, streamlines operations, increases productivity, and improves performance. Setting up the right digital transformation framework makes a huge difference in how well your call center runs. Why You Should Use a Digital Transformation Framework. We live and work in the cloud era.

Best practices 62

Best practices Call Center Technology Analytics 62

ViiBE Blog

JANUARY 19, 2022

ViiBE Blog Customer service challenges of remote work Anna Gorina January 19, 2022 Share this article Contents Share this article Contents Before 2020, only a few companies across the globe had remote work best practices in place where they were used to allowing team members to work from home for a certain period of time regularly.

Customer Service 52

Customer Service CRM Abandon rate Transportation 52

aircall

DECEMBER 11, 2018

Editor’s note: The following is a guest post from Ellen De Beul, a digital marketer at PieSync with a passion for storytelling. PieSync provides a two-way contact sync between the most popular business tools, keeping teams informed and productive. The easiest way? Did you land a big contract? Was it cliché? Definitely.

Sales 54

Sales Engineering CRM Marketing 54

Pointillist

APRIL 26, 2018

As per the ‘State of Customer Experience in 2018’ survey , one of the biggest roadblocks to delivering exceptional customer experience is dealing with customer data. Unfortunately, most customer experience teams are struggling with legacy systems and data residing in disparate silos. By Swati Sahai. Is that too much to ask for?

Customer Experience 72

Customer Experience Analytics Customer centricity Accountability 72

PeopleMetrics

JANUARY 28, 2021

3 Business Lessons from Customer Experience Entrepreneur Sean McDade PhD. Having great people, and there's four of my colleagues on the line here with me in the Zoom call, which are incredibly great talented people. And now that's kind of expected in a lot of ways, but it's certainly gone. PeopleMetrics Turns 20!

Feedback 62

Feedback Surveys Customer Experience Analytics 62