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Using Call Centers to Improve Customer Retention and Increase Lifetime Value

Global Response

AUGUST 7, 2023

Your call center. In this article, we’re breaking down the recent data and future trends to demonstrate why your call center is an essential element in customer retention—and how to use it effectively. Increasing customer retention rates by 5% can boost revenue by 25% – 95%. Don’t believe us?

Customer retention

Customer retention Call Center Upselling Personalization

Why an 80/20 Service Level is Wrong for Your Call Center

Fonolo

JUNE 9, 2014

In the world of contact center metrics, “service level” has always held a special place. It gives the industry a universally understood way to talk about how quickly customer calls are answered by support agents. Its origins go back over 5 decades, to the earliest days of call centers.

Service level

Service level Call Center Abandon rate Metrics

Using Call Centers to Improve Customer Retention and Increase Lifetime Value

Why an 80/20 Service Level is Wrong for Your Call Center

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