cx-transformation 
Beyond Philosophy
DECEMBER 22, 2023
The post How Unleashing AI to Transform CX Can Be for The Better or Worse! How can we help? Click here to learn more about Beyond Philosophy’s Suite of Services. Please tell us how we are doing! Complete this short survey. appeared first on Beyond Philosophy.
Contact Center Pipeline
MAY 14, 2020
Customer experience (CX) has taken the world by storm. Not only have we witnessed the CX industry develop and grow, many private and public organizations are proactively hiring CX strategists to design and guide their customer-centric transformation initiatives.
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24-7 InTouch
OCTOBER 20, 2023
In today’s fast-paced digital landscape, the financial technology (fintech) industry is undergoing a remarkable transformation, redefining how financial services are delivered and experienced. Understanding Fintech’s CX Challenge The fintech industry operates in an environment where customer expectations are continuously evolving.
Hodusoft
FEBRUARY 4, 2024
Transforming CX: A Glimpse into HoduSoft's Next-Gen Communication Solutions at the Digital CX Summit 2024 In today’s swiftly evolving digital communication landscape, customers have access to more information and options to choose from. As a result, they expect seamless omnichannel experiences. Ask for a Free demo!
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
. 💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms. This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally.
DMG Consulting
SEPTEMBER 29, 2022
How Artificial Intelligence Is Transforming CX. The market is in the early days of this transformation, but its potential is awe-inspiring, as it is going to touch every aspect of what is done in and by contact centers and the customer experience (CX) in general. September, 2022 By Donna Fluss.
Concentrix
JULY 21, 2021
The post Exceptional CX Transformation Worth Celebrating appeared first on Concentrix. Providing more channels and empowering self-service improved the customer experience for retail partners.
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. In the world of business, connecting the dots from experience to financial impact is an essential skill. Register today!
Speaker: Chris Bauserman, VP Segment and Product Marketing, NICE inContact
But how do you take the first step and keep on pace on your transformation -- while executing on the daily operational pressures? CX Maturity Model diagnostic: Where do your CX operations stack up vs. your peers? We will discuss: New consumer research: How are your customers' expectations changing?
Speaker: Tom Lewis, CEO of SmartAction
Join Tom Lewis, CEO of SmartAction, and learn 5 best practices that leading organizations are using to transform to AI self-service without compromising an ounce of Customer Experience (CX). Which CX functions are required to architect and manage self-service applications. Tune in to discover: Where to start.
Speaker: Scott Schoenherr, SVP Operations/Technology, HealthCare Claims Management, Mary Hall, Founder/CEO, CultureWise Consulting and Max Ball, Director of Product Marketing, RingCentral
As you embark on your CX transformation journey, the first step is to focus on your culture. You can introduce all the state-of-the-art technology, but if you don't address culture first, your transformation is going to fall short. What has been the impact of your culture changes to overall CX?
Speaker: Michael McMillan - Customer Experience Expert, TEDx Speaker, and Author
Are you looking to elevate your CX support strategy? With the numerous changes in the market, it is critical that your CX strategy can evolve and better support your customers regardless of where they are in their journey.
Speaker: Tom Lewis, CEO of SmartAction
Examples from CX leaders on how and where they deployed virtual agents. Learn from leading companies like AAA, MGM Resorts, Hyundai, and Office Depot on how they transformed to virtual agents without sacrificing an ounce of CX! How cloud-based AI automation integrates with every IVR / contact center platform.
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
As a result of these changes, new challenges have emerged, requiring contact centers to undergo major transformations. 2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective.
Speaker: Ron Dutta, VP-Business Development and Omnichannel CX Solutions
In today's fast-moving world, almost everything is being digitally transformed and consumers across all age groups are hooked on communication on the go. Why customer data is important to provide a better CX. We see businesses focusing more on customer convenience and the speed of transactions. Save your spot today!
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