Talkdesk

MAY 27, 2016

Panelists : Brandon McFadden , Customer Experience Manager, Betterment. Evan Maridou , Head of People, Tuft & Needle. Sometimes the customer doesn’t to talk to you, they just want their package delivered on time. Our North Star is helping customers be successful, because when they’re successful, so are we.

Finance 41

Finance Customer centricity Sales Customer Experience 41

CX Journey

JULY 5, 2018

Customer experience professionals know that, in order to deliver a great experience, companies must listen to customers, link customer feedback to transactional (and other) data, and act on what they hear. Let’s take a closer look at that continuum. And let’s assume that Phase 0 is not listening or looking at data at all.

Metrics 47

Metrics Analytics Feedback Customer Experience 47

delighted

JANUARY 7, 2020

Back in 2015, Forrester Research uncovered that customer experience was the number one priority for business and technology leaders. A Walker study found that by the end of 2020, customer experience will overtake price and product as the key brand differentiator. According to Salesforce , customer expectations are at an all-time high.

Customer Experience 40

Customer Experience Surveys Feedback Marketing 40

Talkdesk

JULY 20, 2016

Customer service has become the key differentiator between modern businesses. In today’s consumer landscape, companies can’t afford to provide anything less than stellar customer experiences. In the race to the top, many companies make mistakes in their provision of customer service. Mistake 1: Hiring the wrong people.

Customer Service 40

Customer Service Customer centricity call center software Coaching 40

JustCall

NOVEMBER 25, 2022

Talkdesk® is the global cloud contact center market leader for customer-focused businesses. Their customer experience solutions that prioritize automation optimize the customers’ most crucial customer service processes. Give call center agents instructions using call center voice analytics software.

Analytics 52

Analytics Cloud contact Coaching Telecommunications 52

Talkdesk

MAY 18, 2016

Talkdesk’s inaugural summit was jam-packed with valuable insights on the future of the customer experience. Empathy is the heart of the most successful customer experiences. Smart businesses invest in learning what makes their customers tick and where their product/ service fits into the customers’ daily lives.

Customer centricity 40

Customer centricity Airlines Metrics Self service 40

JustCall

APRIL 12, 2023

An auto dialer basically is a system that automatically calls a list(s) of phone numbers to target customers/prospects or allow sales agents to leave messages. An auto dialer basically is a system that automatically calls a list(s) of phone numbers to target customers/prospects or allow sales agents to leave messages.

Scripts 52

Scripts Sales CRM Contact Center 52

C Space

MAY 20, 2020

We’re tracking the notable brand moves & highlighting the companies who are tackling this challenge successfully. Keep checking back here for the latest updates on how brands are dealing with coronavirus. Chinese tech giant Baidu will invest $70.3 listed shares to rise 8%. Nobody has that information, [but] we could showcase that information.”

Calibration 52

Calibration Engineering Analytics Management 52

delighted

AUGUST 23, 2019

Delivering great customer experiences results in stronger brand loyalty and can truly set your company apart from the competition. An effective customer experience program can help with just that. What is a customer experience program? Delighted’s 20 Customer Experience Terms to Know. It doesn’t have to be.

Customer Experience 41

Customer Experience Journey mapping Surveys Feedback 41

delighted

APRIL 12, 2019

So you’ve done the hard work of gathering customer feedback. You’ve created the perfect survey with a reliable distribution method, and as a result, have a gold mine of customer input at your disposal. Now it’s time to put that data to use with some customer feedback analysis. Analyzing customer feedback.

Feedback 68

Feedback Surveys Analytics Metrics 68

Mindtouch

OCTOBER 14, 2016

Brant Cooper, Chief Executive Officer and Founder, Moves the Needle, @brantcooper. Congratulations if you made the list!!! We evaluated thousands of members within this community and created a measurement that took into account a wide range of metrics including internet presence, influence, and community engagement and participation.

Consulting 91

Consulting Consulting Engineering Construction 91

delighted

APRIL 12, 2019

So you’ve done the hard work of gathering customer feedback. You’ve created the perfect survey with a reliable distribution method, and as a result, have a gold mine of customer input at your disposal. Now it’s time to put that data to use with some customer feedback analysis. Analyzing customer feedback.

Feedback 45

Feedback Surveys Analytics Metrics 45

Kayako

MARCH 14, 2017

Warby Parker are just one of many brands in the fast-growing vCommerce space who are inciting incredible customer love as a result of their their dogged focus on delivering fantastic customer experiences – and reaping the rewards: their latest funding pegs them at an eye-watering $1.2 billion valuation. And what an advantage!

Customer Experience 39

Customer Experience Advertising Feedback Sales 39