Quadient

OCTOBER 22, 2021

This means that when it matters most, you may well find that you’re struggling to leverage contextual end-to-end data and orchestrate the overall customer experience. These are the CCM solutions that drive digital transformation and the customer experience required in today’s market. .

Engineering 52

Engineering Banking outsourcing Enterprise 52

Quadient

MAY 23, 2022

Customer experience (CX) is the new marketing battleground. Customers who perceive their interactions with your company as highly positive purchase more of your products and/or services, purchase more frequently, are more loyal, and are more likely to share their positive views with personal contacts and online communities. .

Contact Center 105

Contact Center CRM Call Center Personalization 105

Quadient

AUGUST 17, 2021

The State of CX: A customer experience series - differentiating with data. The evolution from customer communications to the more comprehensive approach of customer experience management represents the sea change in how businesses view their approach to customer growth and retention. Andrea Haughton.

Customer Experience 52

Customer Experience Journey mapping Enterprise Analytics 52

Quadient

JULY 25, 2022

Customer Journey Map Examples & Templates. Since every customer's journey is unique and every business has unique customer experience (CX) goals, there is no one-size-fits-all customer journey map example. Why are customer journey map examples useful? This is where customer journey map examples can be useful.

Journey mapping 52

Journey mapping Construction Feedback Customer Experience 52

Quadient

DECEMBER 14, 2021

What fast-paced digital evolution means for customer experience transformation. But just facilitating the switch to digital isn’t enough to ensure a successful customer experience (CX). But just facilitating the switch to digital isn’t enough to ensure a successful customer experience (CX). Andrea Haughton. But there’s a catch.

Customer Experience 52

Customer Experience Banking Call Center Surveys 52

Quadient

JANUARY 21, 2022

Four steps for improving insurance policyholder customer experience. Heightened competition, increased consumer expectations and declining customer loyalty are hurdles that many insurers are facing today. The first step in customer engagement is knowing your customer. Personalize your customer communications .

Customer Experience 52

Customer Experience Journey mapping Entertainment Customer centricity 52

Quadient

NOVEMBER 15, 2017

Enterprises and organizations continue to be inundated with data. In a recent report from IDC estimates are that the world will create 180 zettabytes of data in 2025, up from less than 10 zettabytes in 2015.

Surveys 40

Surveys Enterprise 40

Quadient

JANUARY 3, 2019

Your months of planning, dedication and hard work lead to the successful implementation of your Quadient Inspire solution! Congratulations! Now that you’re done, senior leadership wants a demo, to see what all this fuss has been about.

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Quadient

DECEMBER 10, 2018

That’s because I have a new and exciting role at Quadient, as the VP of Customer Transformation. At Quadient, we’ve been doing things differently for a few years, and it’s time to use our recent experiences to help our customers make some of the same improvements that we have made.

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Quadient

OCTOBER 25, 2018

Quadient is deeply committed to our partner community, and we’ve also concluded that a professional services team is critical to customer success. Quadient Professional Services helps navigate the path using their Inspire and CCM/CXM expertise to help customers reach their goals quickly and on budget.

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Quadient

SEPTEMBER 24, 2018

Is the insurance company you work for in the process of assembling a shortlist of potential Enterprise Content Management (ECM) and Customer Communications Management (CCM) solutions? .

Enterprise 40

Enterprise Marketing Management 40

CX Journey

MAY 9, 2018

Image courtesy of Quadient Where does your company put a greater focus, on acquiring new customers or on retaining existing customers? The old debate stands: should companies focus on customer acquisition over retention ? Well, I wrote a whitepaper for Quadient recently to more deeply explore this conundrum.

Advertising 60

Advertising Marketing Sales Customer retention 60

CX Journey

MAY 29, 2018

Image courtesy of Quadient Are you communicating with customers in their preferred methods? That's only one of many questions we discussed last week, when I had the pleasure of participating in the keynote panel for Quadient's third virtual CX Transformation Day. The concept of the "Enterprise Startup."

Customer Experience 50

Customer Experience Journey mapping Government Customer centricity 50

Quadient

OCTOBER 1, 2021

The State of CX: A series on customer experience trends and beyond - empathy's key role. The evolution from customer communications to the more comprehensive approach of customer experience management represents the sea change in how businesses view their approach to customer growth and retention. Andrea Haughton.

Customer Experience 52

Customer Experience Journey mapping Enterprise Customer centricity 52

Quadient

DECEMBER 8, 2021

At Quadient, we see a lot of RFI, RFP, and RFQ requests from customers and prospects. Full disclosure: Quadient is the only any-premise CCM solution in the world. VP of Customer Transformation. Customer Experience. Customer Communications. So much so that we wrote an RFP guidebook. Scott Draeger. Experience.

SaaS 52

SaaS Enterprise Management Technology 52

Quadient

APRIL 24, 2016

Customer Journey Mapping: A brand's GPS to loyalty and advocacy. Don’t assume a customer journey is a linear path. Customers don’t see the journey: they just want to purchase a product or service from your company; get their product repaired as quickly as possible or get an answer to their question in a short amount of time.

Journey mapping 52

Journey mapping SaaS Healthcare Banking 52

Quadient

MAY 28, 2019

Congratulations to the team at Santander UK for being awarded the 2019 Celent Model Bank award for Commercial Customer Onboarding! Quadient is proud to have played a part in the project that Santander UK undertook to earn this recognition.

Banking 40

Banking Best practices Technology 40

Quadient

NOVEMBER 15, 2017

We have spent the last 18 months working to unite three leading software providers under a net-new brand – Quadient.

Technology 40

Technology Customer Experience 40

Quadient

JANUARY 9, 2019

Recent studies show that Customer Experience (CX) leaders generate 5.7 times more revenue than companies that do not make customer experience a priority. It’s no surprise then, that the way customers perceive their interactions with brands has become a primary focus for businesses.

Customer Experience 40

Customer Experience 40

Quadient

SEPTEMBER 20, 2018

During this week’s Inspire Days user conference in Boston, Bjorn Hildahl, Head of DXP Business Unit for Quadient presented on an increasingly important topic: What is Digital Experience? It is all about interactive data and more specifically about:

Customer Experience 40

Customer Experience Enterprise 40

Quadient

NOVEMBER 15, 2017

Here we are in our 2 nd week as Quadient – and I wanted to thank our customers, partners and employees for embracing our new brand. Quadient.com continues to draw a large audience from across the globe.

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Quadient

NOVEMBER 15, 2017

Customer journey analytics is an emerging field that offers marketers the ability to “bridge the gap” between the experience that they believe they are providing to customers, and the actual journey their customers live through.

Analytics 40

Analytics Marketing 40

Quadient

JUNE 1, 2022

Quadient Named an IDC MarketScape Cloud Customer Communications Management Leader. A Personal Note from Quadient's Sr. The IDC MarketScape: Worldwide Cloud Customer Communications Management Applications 2022 Vendor Assessment is now available, and I am thrilled to announce that Quadient was once again named a Leader!

Management 52

Management Telecommunications Marketing Technology 52

Quadient

JANUARY 21, 2022

How insurers can user personalized video to improve customer experience. Heightened competition, increased consumer expectations and declining customer loyalty are hurdles that many insurers are facing today. The first step in customer engagement is knowing your customer. Personalize your customer communications .

Personalization 52

Personalization Customer Experience Customer centricity Journey mapping 52

Quadient

OCTOBER 28, 2021

The State of CX: A series on customer experience trends and beyond - EX drives CX. The evolution from customer communications to the more comprehensive approach of customer experience management represents the sea change in how businesses view their approach to customer growth and retention. Andrea Haughton.

Customer Experience 52

Customer Experience Journey mapping Customer centricity Analytics 52

Quadient

FEBRUARY 9, 2022

Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution. R15 comes offers more than 300 robust enhancements that empower, elevate and accelerate companies with the ability to meet their customers when and where they are. .

Journey mapping 52

Journey mapping Enterprise Metrics Management 52

Quadient

FEBRUARY 9, 2022

Inspire Flex Release 15 (R15) is the latest update to Quadient’s flagship enterprise omnichannel Customer Communications Management (CCM) Inspire Flex solution. R15 comes offers more than 300 robust enhancements that empower, elevate and accelerate companies with the ability to meet their customers when and where they are. .

Journey mapping 52

Journey mapping Enterprise Metrics Management 52

CX Journey

SEPTEMBER 14, 2017

I address this question - and many more - in my session for GMC Software's (now Quadient's) second CX Transformation Day. One map applies to all customers; all customers are the same. I don't need personas; I can simply map for major customer segments. What are they doing wrong? Marketing has the same mapping needs as CX.

Journey mapping 52

Journey mapping Marketing Customer Experience 52

Quadient

SEPTEMBER 28, 2020

What Covid-19 has Taught Telecoms about Customer Experience Management. As a result, there are certain customer experience requirements that have come to the fore and if telecom service providers are lax in meeting them in any way, they face certain business risks. . Customers are just as willing to switch providers during Covid-19.

Customer Experience 52

Customer Experience Management Self service Entertainment 52

Quadient

AUGUST 7, 2019

Selecting and keeping track of the right Customer experience (CX) KPIs is important. validate whether improvements to the customer experience have taken place. To decide on which metrics matter most in terms of relative impact on the customer, insurance companies can employ a 4-step process. Wed, 08/07/2019 - 15:13.

Metrics 52

Metrics Journey mapping Healthcare Marketing 52

CX Journey

SEPTEMBER 19, 2017

Last week, I wrote about the session I hosted for Quadient's 2nd CX Transformation Day. Once you've created the assumptive map , you must have the map validated by customers. If you don't, you're simply perpetuating inside-out thinking and are on a path to designing an experience that will definitely not meet your customers' needs.

Journey mapping 48

Journey mapping Finance Customer Experience Sales 48

Quadient

JULY 25, 2022

Every year, the Quadient team, along with our customers, partners, and future customers, eagerly anticipate the updated Aspire Leaderboard. This year’s Leaderboard reflects several major shifts in the industry, with three critical updates that make it easier to plan customer communication transformation projects.

Marketing 95

Marketing SaaS Technology Feedback 95

Quadient

AUGUST 1, 2022

Creating a Customer-centric Culture: Four Steps to Get Started. After what feels like forever, I recently got a chance to re-engage in my favourite pastime – meeting people in person at a Quadient-hosted event located here in London, UK. As I mingled with our many customers and invited guests, two takeaways immediately became clear.

Customer centricity 105

Customer centricity Journey mapping Banking Consulting 105

Quadient

JULY 21, 2022

Software voor Customer Experience Management. Ondanks dat het meer of zelfs volledig digitaal is, moet de customer journey sterk gepersonaliseerd zijn. Implementeer de meest intelligente oplossingen voor Customer Communications Management (CCM), Customer Experience Management (CXM). j.shah-thiel. Thu, 07/21/2022 - 15:08.

Customer Experience 52

Customer Experience Management CRM Journey mapping 52

Quadient

JULY 21, 2022

I programmi per il Customer Experience Management. Nell'era del post-pandemia, una customer experience straordinaria è l'elemento di differenziazione numero uno per le aziende. Malgrado i customer journey siano diventati più, o interamente, digitali, è necessario che siano anche altamente personalizzati. j.shah-thiel.

Customer Experience 52

Customer Experience Management CRM Journey mapping 52

Quadient

JUNE 6, 2022

Customer Experience—the Most Common Phrase in IDC MarketScape Cloud CCM 2022. What immediately caught my attention is the fact that the report uses the phrase, “customer experience” 48 times, with 22 occurrences in the Vendor Summary Profiles. We are excited, as CX is a company-wide priority at Quadient. Marissa Feigen.

Customer Experience 52

Customer Experience Multichannel Technology Analytics 52

Quadient

JUNE 28, 2022

As we wrap up the “Quadient Leadership Insights” four-part blog series the week leading up to the USA’s Independence Day celebration, I thought IDC’s assessment of the CCM space was fitting and worth exploring. . Today’s modern CCM solutions are the foundation of a strong Customer Experience Management strategy. Marissa Feigen.

Multichannel 52

Multichannel SaaS Marketing Surveys 52