Remove customers carbon-health
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Getting Inside the Customer’s Mind

Beyond Philosophy

Customer Experience , like everything else in the world, is changing. What customers want and what they do is changing, too. He compares where we are for the transformation of Customer Experience as the transition from driving cars with gauges to driving Indy cars. It happens at a primitive and emotional level.

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Is Customer Experience Dying? The Three Pioneers of The Movement Debate

Beyond Philosophy

Back in 1994, Steve Jobs introduced a concept at an Apple conference: that the design of their products should begin at the desired Customer Experience and work backward from there. In 2002, I began my global Customer Experience consultancy, Beyond Philosophy, a term a bandied about long before anyone even knew what it was.

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Getting Inside Your Customers’ Mind

Beyond Philosophy

Like the rest of the world, the Customer Experience world is changing. Customers have new expectations and are doing business in new ways. While we adapt to the world that COVID-19 presents, we change what we want as customers and how we think about our relationships with the entities we buy. Key Takeaways. Recommended Actions.

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Top 9 Questions: ESG & the Contact Center RFP

BlueOcean

This holds especially true in the world of outsourced customer service, where your vendor is literally representing your brand and your values. Describe any initiatives aimed at reducing energy consumption and minimizing carbon footprint. Carbon footprint reduction is often the cornerstone of an organization’s sustainability practices.

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Guest Post: How Can a Role in CX Become a Green Job?

ShepHyken

This week, we feature an article by Niraj Ranjan Rout, Founder and CEO of Hiver , a customer experience platform that helps teams collaborate and communicate across departments. He talks about how amazing customer experience can be sustainable. Customer experience (CX) has become a core operational necessity.

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Sigma Connected Group Appoints Lesley Avinou to Lead Client Partnerships

CSM Magazine

In her new role, customer experience expert Lesley Avinou will lead the evolution of client relationship management across all locations including UK, Australia and USA. Services include customer service management, collections, complaints handling, and vulnerable customer support.

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Sigma Connected Recognised as a Top UK Employer by the Sunday Times

CSM Magazine

Sigma Connected, which provides customer contact services for the utilities, financial, telecommunications and retail sectors, has been accredited in this year’s list within the Best Big Company category. Services include customer service management, collections, complaints handling, and vulnerable customer support.