Fonolo

SEPTEMBER 6, 2018

Customer support is currently standing at a crossroads: One road leads to exciting automated technologies, and the other to the ‘human touch’. Despite these advancements, the human element still rules as the best way to deliver efficient customer support. Engage in Rewarding Video Communications.

Customer Support 139

Customer Support Contact Center Benchmark contact center solutions 139

VirtualPBX

JUNE 22, 2021

This week we want to thank our customer, 1st Classic Transportation, for participating in our new case study video that shows how successful the company has been in using its phone system to power through the economic slowdown caused by COVID-19. Your browser does not support the video tag. “I

Transportation 99

Transportation Customer Support Personalization Sales 99

Beyond Philosophy

FEBRUARY 2, 2024

Language holds a pivotal role in shaping your customer experience. Our interest in the significance of language ignited recently when we received a None of Us Are as Clever as All of Us video from Shane Smith ( ssmith@everetics.com ) at Everetics , a consultancy specializing in customer support and service.

Scripts 221

Scripts Consulting Consulting Customer Experience 221

Nicereply

APRIL 6, 2022

In particular, one of the most affected areas by the pandemic is the customer support segment. What’s Changed in the Customer Support System? Below, we’ve listed some factors that shaped customer support during the pandemic: Offering 24/7/365 customer service. Foster togetherness.

Customer Support 98

Customer Support Morale Chatbots Wait times 98

Hodusoft

MARCH 6, 2024

E-commerce Customer Support: How BPO Can Elevate Your Service Experience Are you an e-commerce business struggling to provide seamless and efficient customer support services? Primarily, the success of e-commerce or any customer service-related company is measured through increased customer satisfaction and loyalty.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

TechSee

JANUARY 29, 2019

In recent years, a wide range of AI technologies have been successfully integrated into the CRM domain, from sales and marketing to customer support and retention. In addition, visual capabilities can help the customer choose the best product that fits his physical environment, to personalize the sales process and avoid NFF returns.

CRM 164

CRM Personalization Self service Sales 164

Nicereply

JULY 20, 2021

Stay calm, be cool, and stick with the person-to-person etiquette, and thrive in the professional space. One of the biggest pitfalls for businesses across the globe is the declining customer retention rate. Businesses make it their goal to increase their customer base, but forget to retain the existing customers.

Personalization 105

Personalization Customer retention Customer Support 105

TeamSupport

OCTOBER 21, 2020

Technological advancements have created new ways to optimize customer service and increase sales. With this feature, customers can ask seek support without the frustration of long wait times. An advanced customer support software solution like TeamSupport offers two easy ways to embed images or screenshots into your tickets.

Customer Support 98

Customer Support B2B Wait times Chatbots 98

ShepHyken

JANUARY 4, 2023

Our customer service research (sponsored by Amazon) found that year over year, customers’ expectations of these basics increased. Personalization Gets More Personal – Today’s customers are experiencing hyper-personalization. A better word for personalization might be individualization.

Customer Experience 338

Customer Experience Customer Service B2C Self service 338

ViiBE Blog

AUGUST 31, 2020

In the realm of customer support, a new assistance model has emerged to fit the growing trends sparked during the pandemic. Those who have never used video call software before have suddenly become experts, as remote communications technology has provided a real-time, live interaction to replace in-person meetings.

Customer Support 98

Customer Support Chatbots Self service Technology 98

Fonolo

DECEMBER 3, 2020

To truly provide the best service for your customers, you need to focus on their entire journey with your company — examine their touchpoints, interactions, and expectations and ask yourself: Is there a way to make this process simpler?… Don’t just consider ease of accessibility for your “average” customer. Click To Tweet.

Customer Support 160

Customer Support Interactive Voice Response Contact Center Self service 160

TeamSupport

MARCH 23, 2021

A customer can be very satisfied with the products and services of a company, but that doesn't mean they’ll remain loyal. Competitors can attract them by offering better customer benefits, including proactive customer support. Customer experience is decisive for both satisfaction and loyalty. Know your customers.

B2B 105

B2B Customer Support Self service Big data 105

Enghouse Interactive

JUNE 24, 2021

Video Outperforms All Other Contact Center Communications Channels. With digital transformation accelerating across all industries, companies are now leveraging video-based capabilities to transform their customer experience (CX). With the realities resulting from Covid-19, video has become the most e?ective

Contact Center 69

Contact Center Customer centricity Technology Customer Experience 69

CSM Magazine

MAY 29, 2023

One vital factor that significantly impacts the player experience is the effectiveness of customer support services. To provide a seamless and gratifying gaming journey, online casinos must implement strategies that increase player engagement with customer support.

Customer Support 52

Customer Support Multi-channel support Self service Feedback 52

Beyond Philosophy

FEBRUARY 8, 2024

My focus on language this week started when Shane Smith from Everetics , a customer support and service consulting company, sent in a None of Us Are as Clever as All of Us video on the importance of language. Training people on phrases to use or ones not to use, as the case may be, will affect customer interactions.

Scripts 195

Scripts Consulting Consulting Personalization 195

ProProfs Blog

DECEMBER 6, 2019

Customer service and customer support may seem like semantics; even Google does not make a difference in them. Each of these terms is customer-facing disciplines, but they cannot be used in place of the other. So, what can you do to get these Customer Satisfaction Score (CSAT) up?

Customer Support 146

Customer Support Customer Service Customer centricity Chatbots 146

TeamSupport

OCTOBER 14, 2020

In Part 1 of this blog series, we introduces why it’s more important than ever to revisit how to keep customer support teams engaged with each other and what tools will help enable collaboration and keep agents motivated and excited about providing excellent support to their customers. Retrieved from Evaluagent, Oct.

Customer Support 98

Customer Support Call Center Coaching Consulting 98

VirtualPBX

JANUARY 12, 2021

Voice, video, and texting all have a role to play. Our regular Auto Attendant comes with every VirtualPBX Plan and can route calls to individuals and groups on their desk phones and personal smartphones. Top 2021 Video Feature. You can complete video calls between multiple users exactly like you would with audio-only calls.

voip 72

voip Personalization Sales Customer Support 72

delighted

MAY 11, 2023

We’ve gathered the 5 most popular ways customers use the fun and intuitive survey method to capture impactful data. Watch the video below or keep reading for a written recap! Customer support feedback The customer support experience can make or break a customer’s decision to return to your brand.

Surveys 52

Surveys Feedback Customer Support Education 52

Quiq

JUNE 15, 2022

Whether you’re in hotel and lodging, travel and transportation, food and beverage, or recreation, hospitality is all about creating a unique and personal experience for your guests. Have you considered how technology like SMS hospitality messaging can actually make guest experiences more personalized? High tech and high touch.

Personalization 78

Personalization Transportation Brand ambassadors Feedback 78

Wowdesk Blog

MAY 20, 2020

It is common for humans to make mistakes, but when you are a customer support agent, you ought to leave no room for errors. . A strong customer base is an essential part of the business, and poor customer service can greatly impact your company’s performance and image. . Common customer support service mistakes to avoid.

Customer Support 98

Customer Support Self service Customer Service Personalization 98

ShepHyken

SEPTEMBER 22, 2023

As we enter 2023, it’s clear that customer service remains a top priority for businesses across industries. The last three years have demonstrated the importance of strong customer support systems, as customers lean heavily on organizations for assistance in times of rapid change and uncertainty.

Customer Service 152

Customer Service Chatbots Self service Customer Care 152

VocalCom

FEBRUARY 19, 2018

Video has been a popular medium for ages, but never has it shown as much potential for business as it does today. Given that many people watch online videos for entertainment, brands that deliver meaningful video content in a fun way ultimately engage both current and potential customers. Address customer needs.

Contact center software 96

Contact center software Entertainment Advertising Contact Center 96

TeamSupport

APRIL 6, 2021

Gone are the days of siloed customer support, successful organizations can and must collaborate to truly enhance the customer experience. Forrester's Kate Leggett said it best, "Executives don't decide how customer-centric their companies are, customers do.". Customers prefer omnichannel support options.

Self service 64

Self service B2B Customer Support Customer centricity 64

ShepHyken

FEBRUARY 12, 2021

This week we feature an article from Veronika Filipkova, a professional content editor and Chief Customer Officer at SupportYourApp. She shares different channels and strategies for creating the most convient customer support experience for your customers. Customer Support Channels to Develop in 2021.

Chief Customer Officer 275

Chief Customer Officer Call Center Consulting Consulting 275

Hodusoft

MARCH 13, 2024

Optimizing Customer Support in the Financial Sector: How BPO Contact Centers Can Add Value In the present age, financial institutions are grappling with a wide range of challenges. In today’s dynamic financial landscape, providing exceptional customer support is crucial for the success and reputation of financial institutions.

Contact Center 52

Contact Center Customer Support Contact center software outsourcing 52

Hodusoft

NOVEMBER 19, 2020

It allows customers to easily interact with a customer care agent or account manager, without stepping their foot in the bank. A video chat contact center software can bring further improvements in online banking systems. Thus, implementing live chat with video chat in banks has plentiful benefits.

Contact center software 52

Contact center software Banking Contact Center contact center solutions 52

aircall

JUNE 2, 2021

Text messaging, video conferencing or video calls, and online messaging are some of the most common examples that we use every day. Answer customer inquiries in real-time. Prompt conversations to encourage engagement and build customer relationships. Video Call. What Are Communication Channels? Phone Call.

Personalization 62

Personalization Customer Service B2B Self service 62

Nicereply

APRIL 6, 2022

In particular, one of the most affected areas by the pandemic is the customer support segment. What’s Changed in the Customer Support System? Below, we’ve listed some factors that shaped customer support during the pandemic: Offering 24/7/365 customer service. Foster togetherness.

Customer Support 52

Customer Support Morale Chatbots Wait times 52

TeamSupport

JULY 16, 2020

When you stop playing ticket volleyball with your B2B customers--bouncing tickets from agent to agent or even dev ops—and achieve swift ticket resolution with the right B2B customer support software, everybody wins. One way to make this easier on the agent and the customer? screen grab is worth a thousand words.”

B2B 85

B2B Customer Support Entertainment Customer Experience 85

ViiBE Blog

MAY 3, 2023

ViiBE Blog How to help customers get in contact with your remote customer support fast in B2B? Download now Impeccable customer service is one of the main blocks of a flourishing business in the long run. Existing ways of contacting remote customer support 1.1. Read now 1.3.

B2B 52

B2B Customer Support Chatbots CRM 52

TeamSupport

AUGUST 5, 2020

This option saves both customers and agents time as well as creates better customer experiences through improved answers and information, particularly when the chat function can incorporate images, video, and links to self-help resources. First we have to ask ourselves whether to use an automated chat bot.

B2B 89

B2B Customer Support B2C Personalization 89

TeleDirect

DECEMBER 11, 2022

Regardless of what industry you’re in, you can improve your customer service and public image by offering your staff and customers a comprehensive knowledge base. If you’re in the dark about using a knowledge base for customer support, read on. Why Offer a Customer Service Knowledge Base?

Customer Support 62

Customer Support outsourcing Call Center Contact Center 62

CSM Magazine

SEPTEMBER 16, 2022

Calls like these don’t generate more revenue – they take time away from other customers. With app-free video support tools, agents can slash their time to resolution. Here’s how the tech works: From their smartphone or tablet, a customer taps a link to video-call an agent – no app download needed. About the Author.

Customer Support 52

Customer Support Telecommunications Engineering Customer Care 52

Help Scout

MAY 18, 2021

Sometimes customers want to talk to a live person. Offering live support can really take your customer experience to the next level. Though phone support may be what many think of for live support, there’s another option: live chat. Help Scout Best live chat tool for complete customer service.

Customer Support 113

Customer Support Chatbots Self service Analytics 113

JustCall

DECEMBER 24, 2022

10 Tips & Best Practices for Better SMS Customer Support. In this way, people can stay in touch even when they’re miles apart, and businesses can provide faster customer responses to customer queries and concerns. What is SMS Customer Support? Let’s have a closer look.

Customer Support 52

Customer Support Best practices Chatbots Accountability 52

TeamSupport

DECEMBER 6, 2019

As we look forward into the next decade, let's first reflect back to the previous one and the impact it had on customer support. It also launched "big data" into the mainstream, and support teams had more information about their customers than ever before. But who is the customer?

B2B 80

B2B Customer Support Self service Big data 80