Steve DiGioia

MARCH 20, 2023

“So, you’re telling me that THIS customer is more important than all the rest?” Read 3 Reasons Why Successful Teams Earn Your Trust. I’m sitting in our daily staff meeting where we discuss the upcoming banquet events. We would go around the table until we discuss each event for that day. You gotta write VIP on the BEO.

Sales 182

Sales Management Customer Service 182

Call Journey

JUNE 18, 2019

This year’s customer event of the year, Xperience 19, successfully concluded at the Gaylord Resorts and Convention Center in Denver, Colorado. One of the proud sponsors of this event was Call Journey, the leading pioneer in Conversation Analytics technology.

contact center solutions 40

contact center solutions Analytics Engineering Contact Center 40

CCNG

OCTOBER 25, 2023

In a recent CCNG member Town Hall, Kelly Sigmond led this discussion on how to achieve successful employee engagement implementing Customer Experience technology. Her experience brings valuable insights on making an impact in customer experience given opportunities to implement platform changes in the Postal Service.

CCNG 195

CCNG Technology Employee engagement Government 195

Strikedeck

NOVEMBER 27, 2018

Zahra shares the insights from the lively Customer Success meetup event at ServiceNow in October on whether CS is a band-aid for a malfunctioning product.

SaaS 45

SaaS 45

Steve DiGioia

MAY 23, 2022

It should match the tastes, needs, and expectations of the customers who frequent the business. 10 Smart Ways to Cater to Your Local Customers. Celebrate the national holidays of your customers with signage, decorations, and even music to match the occasion. Plan an event that features one of your products.

Personalization 361

Personalization Marketing Customer Service 361

CCNG

MAY 3, 2023

In a recent CCNG Town Hall event, members Amas Tenumah and Amayea Maat reviewed the evolution of training in the customer contact and experience delivery arena. Amayea shared that inside of a world filled with new technology and high stress that people's needs to be supported, feel valued, and to be set up for success has not changed.

Contact Center 195

Contact Center CCNG Technology Personalization 195

CCNG

APRIL 3, 2024

Yet endemic workplace disengagement, high attrition rates and poor customer experience metrics reveal these are often empty slogans. Actively listening to the lived experiences and perspectives of those closest to challenges and customers unlocks invaluable insights.

Metrics 195

Metrics Accountability Employee engagement Contact Center 195

Beyond Philosophy

FEBRUARY 25, 2021

He had a similar reaction and set me on the route of improving the Customer Experience , and the rest is history. This global Customer Experience consultancy was named as one of the best management consultancies by Financial Times for the third year in a row this year. The Migration to Hybrid Events.

Consulting 195

Consulting Consulting Personalization Management 195

Steve DiGioia

NOVEMBER 8, 2022

This means that since they’re not the “headliner” or in the main event, they understand that they are a supporting act for the overall benefit of the show. They won’t worry about what the “main eventers” will do in their match because, in their mind, they intend to “steal the show.” That will get them to the “main event.”.

Customer Service 182

Customer Service Personalization 182

ShepHyken

MARCH 4, 2024

What is the significance of receiving high customer satisfaction ratings for a business, and how can this impact long-term success? The right culture inside the organization has a direct impact on the customer experience. Creating an exceptional customer experience is essential for businesses.

Wireless 208

Wireless Finance Accountability Customer Experience 208

Steve DiGioia

JUNE 21, 2021

This past weekend I helped a friend of mine and served as the maître d for an event of 200 people that he was hosting (it was great to get back to my “banquet” roots). Shortly after arriving and meeting the service team, I realized that many were inexperienced and for a few of them, this event would be their first time working as a waiter.

Morale 299

Morale Customer Service Management 299

Real Blue Sky

JANUARY 19, 2024

Kudos to Embrace Texas for hosting another fantastic “Santa’s Little Helper” event! The event on December 2nd turned the church into a holiday wonderland. The event on December 2nd turned the church into a holiday wonderland. The post Santa’s Little Helper Respite Night by Embrace Texas was a Huge Success!

92

92

Myra Golden Media

SEPTEMBER 17, 2021

Are you still trying to figure out how to celebrate Customer Service Week? After the year and a half your team has pulled your company through, don’t let National Customer Service Week pass without an epic celebration of your front line! Here are three steps to easy National Customer Service Week planning! 3) Have fun: ?promote

Customer Service 348

Customer Service Customer Experience Management 348

TechSee

AUGUST 14, 2023

TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. They are “the ones to watch” and we recommend you follow them on Linkedin, Twitter, or YouTube or try meeting them at key industry events.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Fonolo

MAY 10, 2023

Attending contact center conferences and live events is an excellent way to keep up with technology and best practices in this rapidly changing industry. Consider attending an industry event if you’d like to sharpen your management and customer service skills. You’ll be glad you did!

Contact Center 87

Contact Center Healthcare Call Center Technology 87

CSM Magazine

APRIL 9, 2024

By analyzing event logs and extracting valuable insights from real-world processes, process mining enables organizations to optimize their operations, enhance efficiency, and drive continuous improvement. Definition and Context Process mining is the art of discovering, monitoring, and improving processes based on event data.

Construction 52

Construction Scripts Metrics 52

AWS Machine Learning

SEPTEMBER 12, 2023

This includes valuable information such as events, errors, and user interactions that would aid an application developer or an operations support engineer to debug and provide support. You can confirm that the trigger has been configured to subscribe to log events from the log group /applicationlogs.

Engineering 97

Engineering Accountability Management 97

Totango

NOVEMBER 16, 2023

Every customer interaction matters in today’s digital age. These touchpoints serve as critical indicators of overall customer health, enabling leaders to proactively detect risk, prevent churn, and identify opportunities for expansion and revenue growth. billion active users worldwide.

Accountability 107

Accountability Enterprise Marketing Management 107

ProProfs Blog

APRIL 17, 2020

Businesses big and small are leveraging the power of holding live events to maximize brand value, drive revenue, and improve customer experience. Here’s what the numbers say: 80% of the businesses believe that live events are necessary to get a competitive edge, according to the latest report by Endless events. .

Surveys 125

Surveys SaaS Feedback Advertising 125

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Here’s our guide to the top customer success communities in 2022 and what they have to offer. What Is a Customer Success Community?

Best practices 115

Best practices SaaS B2B Marketing 115

ChurnZero

SEPTEMBER 8, 2021

A year has gone by since the COVID-19 pandemic shuttered doors to in-person conferences, and the industry responded accordingly by converting most live events into virtual experiences. In response, some organizations have slatted in-person events for the tail end of 2021. . SaaStr Annual 2021 – September 27-29, 2021 San Mateo, CA.

Personalization 95

Personalization SaaS Upselling B2B 95

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Invitations to events. Email: Hi, [Customer Name].

Feedback 108

Feedback SaaS Surveys Accountability 108

ChurnZero

SEPTEMBER 1, 2020

The reality is that virtual events will be the norm going forward, at least in the short term. Virtual events present uniquely flexible opportunities for Customer Success professionals to brush up on skills and to learn from peers, albeit from the safety of being behind a webcam. 2) The Customer Conference.

Journey mapping 98

Journey mapping SaaS Best practices Technology 98

ChurnZero

APRIL 12, 2024

Just as customer success is always evolving, so is ChurnZero’s customer success software. Feature Update : Chart and table enhancements for Customer Journeys What’s new : Your Journey Milestones and Tasks just got a facelift!

Accountability 52

Accountability Management 52

AWS Machine Learning

MARCH 10, 2023

Detecting fraud closer to the time of fraud occurrence is key to the success of a fraud detection and prevention system. Event data inspection and fraud detection/prevention Not all data comes into your system as a stream. However, in cases of event-driven architectures, you still can follow a similar approach.

APIs 115

APIs Banking Accountability Analytics 115

CSM Magazine

NOVEMBER 1, 2023

The customer experience (CX) landscape constantly evolves. With new technologies, increased competition, and higher customer expectation, the ability to deliver exceptional CX continues to be a challenge – so sitting still isn’t an option.

Customer Experience 52

Customer Experience Journey mapping CRM Analytics 52

CSM Magazine

FEBRUARY 16, 2024

The event is focused on the processes used by call and contact centers, with showcases from over 200 different business representatives along with seminars by over 100 industry experts. On April 24th & 25th 2024 the event will be taking place at the Las Vegas Convention Center between 10 am and 4 pm each day.

Contact Center 52

Contact Center Big data Call Center Technology 52

CSM Magazine

MARCH 8, 2024

At Sabio’s Disrupt 2024 in London earlier this week, Barack Obama – the former President of the United States – discussed the future of customer experience (CX), focusing on the risk and rewards associated with artificial intelligence (AI). ” And yes, you did read those opening paragraphs correctly!

Finance 52

Finance Banking Technology Engineering 52

Totango

NOVEMBER 8, 2023

Enterprise businesses can now use their critical product usage data from Pendo and Mixpanel in their Totango experience to design optimal customer journeys, improving product adoption and customer retention. Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

Enterprise 91

Enterprise Finance SaaS Analytics 91

Eptica

OCTOBER 8, 2021

Date: Friday, October 8, 2021 Author: Pauline Ashenden - Demand Generation Manager 5 ways to make your customer service more agile and flexible. Author: Pauline Ashenden - Demand Generation Manager From fuel shortages to freak weather events, businesses are facing a range of disruptions caused by factors outside their control.

Customer Service 120

Customer Service Best practices Engineering Accountability 120

AWS Machine Learning

JANUARY 5, 2024

Integrating multiple tool stacks to build a compact solution might involve building custom connectors or workflows. In this post, we discuss model development and MLOps framework implementation for one of Wipro’s customers that uses Amazon SageMaker and other AWS services.

Management 112

Management APIs Engineering Government 112

ChurnZero

MAY 11, 2021

Last week Technology & Services Industry Association (TSIA) hosted their Spring virtual event called – TSIA Interact 2021. The event offered an opportunity for thousands of attendees to collaborate with one another and with TSIA member companies like DocuSign, RingCentral and ServiceNow. Customer Success Around the Web.

SaaS 98

SaaS Benchmark B2B Analytics 98

Cisco - Contact Center

DECEMBER 5, 2023

There is no event quite like Cisco Live for our Customer Experience (CX) team. It’s an important time to connect with our customers to celebrate their successes in transforming their businesses. S… Read more on Cisco Blogs

Customer Experience 52

Customer Experience 52

ChurnZero

AUGUST 12, 2022

We’re thrilled to announce our speaker and session agenda for BIG RYG 2022, the Customer Success leadership summit in Washington, D.C. We chose our speakers for their Customer Success chops (that’s a given), but also for their tremendous heart. Discover how to blaze your trail from Customer Success to CEO.

Accountability 98

Accountability Management Personalization Customer Experience 98

Totango

JULY 31, 2020

As virtual teams and remote engagement become the norm for Customer Success teams, staying on top of customer needs and expectations is becoming more challenging. Yesterday, Totango hosted our third CXO series event for Customer Success executives. Consider implementing a “group hug” for the customer.

Best practices 104

Best practices Accountability Enterprise Sales 104