Select VoiceCom Blog

JULY 11, 2022

Not all types of customer service are the same. Despite the popularity of digital communication, call centres remain some of the most trusted partners by companies across all customer service-related industries. Types of Inbound Calls Customers will reach out to call centres for various reasons.

Telemarketing 52

Telemarketing Technical Support Interactive Voice Response Metrics 52

Call Experts

FEBRUARY 24, 2022

A business process outsourcing can be the perfect fit for your company if you need more than one support channel. . Many companies migrate to BPO contact centers for their customer service needs. BPO contact centers help businesses increase productivity, grow their customer base, and improve customer experience.

Contact Center 105

Contact Center Business Process Outsourcing outsourcing Call Center 105

NobelBiz

FEBRUARY 22, 2023

Increased quality prospects for outbound campaigns Call tagging let you to see how many interactions come in from possible buyers on a time basis of your choice. Similarly, it enables you to identify frequent objections from customer and how to overcome them.

Contact Center 52

Contact Center Interactive Voice Response Telemarketing First call resolution 52

NobelBiz

FEBRUARY 22, 2023

Increased quality prospects for outbound campaigns Call tagging let you to see how many interactions come in from possible buyers on a time basis of your choice. Similarly, it enables you to identify frequent objections from customer and how to overcome them.

Contact Center 52

Contact Center Interactive Voice Response Telemarketing First call resolution 52

Quality Contact Solutions

MAY 4, 2021

Here are seven inbound call center outsourcing tips for finding the right partner to support your business. Customer Profile – Provide documentation on the profile of your customer base. Why do they call? Is it a sales call, customer service, or a technical support call?

outsourcing 98

outsourcing Call Center Calibration Abandon rate 98

aircall

NOVEMBER 18, 2016

Most people would be hard-pressed to pinpoint the difference between a contact center vs. call center. Both are tools for customer service, and both involve the phone channels. They don’t have the negative reputation from which call centers often suffer. What can a call center do? Modularity. Fraud Prevention.

Call Center 88

Call Center Contact Center virtual call center Telemarketing 88

Dialer 360

JULY 27, 2022

Call center agents can segment their calls according to different criteria such as customer type, goal, region, etc. You can use the idea of running a call center campaign to meet the business goals for example close more inbound sales campaigns, qualify prospects, and boost customer service.

Call Center 40

Call Center Interactive Voice Response call center software Inbound sales 40