ClientSuccess

DECEMBER 28, 2021

As we reach the end of 2021, customer success teams are hard at work compiling end-of-year reviews for their customers. Whether your team conducts business reviews quarterly, bi-annually, or yearly, preparing well in advance is critical to presenting proactive, well-researched information to your customers.

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Customers That Stick

MARCH 18, 2020

Are Customer Reviews Reliable? So, one of the first questions when asking if reviews are reliable is simply how many reviews there are. You’re much safer trusting large number averages than you are individual reviews. Individual reviews can be biased in both directions. The answer is simple.

Customer Service 78

Customer Service 78

CSM Magazine

NOVEMBER 10, 2023

In a competitive online landscape where almost anyone can build a website and start selling products or services in minutes, modern consumers lean heavily on positive reviews to help them make informed purchasing decisions. Because of this, positive user reviews have become an essential aspect of ongoing business success.

Feedback 52

Feedback Customer Support Customer retention Enterprise 52

ClientSuccess

OCTOBER 25, 2022

As the role of a Customer Success Manager has become more and more essential to the ongoing growth and success of both customers and overall organizations, the ongoing responsibilities of CSMs have also evolved. What is a customer account review? Tips for hosting a successful account review.

Accountability 74

Accountability Upselling Metrics Sales 74

Help Scout

AUGUST 22, 2023

Use negative Yelp reviews for customer acquisition by responding with sincerity, honesty and warmth. Read the full article

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Nicereply

AUGUST 24, 2022

Have you ever wondered if your customer reviews bring new clients into your business? From which restaurant to eat at to which car to buy, consumers rely on customer reviews for making critical purchase decisions. Want to know how critical reviews are in the customer buying decision map?

Sales 59

Sales B2C Surveys Marketing 59

CustomerSuccessBox

NOVEMBER 3, 2021

What is a Customer Objectives Review Meeting? This Customer Objective Review(COR) meeting is a redesigned version of a partnership strategic conversation. A COR meeting can be referred to as a conversation to keep in touch with the customer for a good discussion of the ongoing tasks and accomplishments.

Journey mapping 52

Journey mapping Feedback 52

Customers That Stick

FEBRUARY 14, 2020

One question is how can you nail your customer service job performance review? I would recommend that you go into your review armed with three things: metrics, stories, and a plan. Make sure you have those stories with you when you go into your performance review. Finally, have a plan for what you’re going to do next.

Customer Service 103

Customer Service Metrics Feedback Customer Experience 103

ChurnZero

SEPTEMBER 7, 2023

If you were your own customer, would you want to sit through your quarterly business review (QBR)? The QBR has become an industry staple—and polarizing topic—in customer success. QBRs, when designed with respect to customer needs, are an effective tool to gain strategic alignment between a vendor and an account.

Accountability 52

Accountability Upselling Scripts Personalization 52

Nextiva

JANUARY 15, 2019

When customers speak, brands listen. That’s the baseline for doing business in a customer-centric economy. That’s why you just can’t emphasize the importance of customer reviews! Customer reviews have come a long way from simple word-of-mouth recommendations to published online assessments dissecting your product.

voip 130

voip Customer centricity Sales Marketing 130

Nicereply

SEPTEMBER 28, 2021

For many people, customer service is a key factor when deciding whether or not to do business with a company. In fact, Microsoft Dynamics 365 found that 90% of people consider customer service important in their choice of brands. What to look for when choosing a customer service tool. The amount of alternatives is huge.

Customer Service 98

Customer Service call center software Surveys Analytics 98

AWS Machine Learning

OCTOBER 12, 2022

Amazon Textract helps you easily extract text from various documents, and Amazon Augmented AI (Amazon A2I) allows you to implement a human review of ML predictions. This post shows how you can use Amazon Textract and Amazon A2I to customize a generic document processing pipeline supporting flexible business rules. Solution overview.

APIs 82

APIs Construction Metrics Engineering 82

customer sure

NOVEMBER 6, 2022

It feels like we can’t move for reviews these days. Either being asked to provide a review, or having other people’s reviews thrust upon you, whether you want to see them or not. Just to be clear, I do find most reviews helpful. Reviews have a place. Reviews miss the biggest benefit.

Customer Experience 54

Customer Experience Feedback Surveys Customer centricity 54

CSM Magazine

OCTOBER 19, 2023

In an industry as dynamic as travel, customer service often serves as the linchpin for success. While many companies focus on competitive pricing or unique offerings, there’s an often-overlooked factor that can significantly impact revenue: the quality of customer experience. If we review Jayride for example.

Transportation 52

Transportation Customer Experience industry standards Analytics 52

CSM Magazine

APRIL 18, 2023

Businesses are being urged to pay attention to their customer review strategy, following new research from Smart Money People, the UK’s dedicated financial services review site. New products or services (41%) and being unfamiliar with the company (41%) were the factors most likely to encourage shoppers to seek out reviews.

Surveys 52

Surveys Feedback Sales Customer Service 52

Beyond Philosophy

AUGUST 20, 2020

We can see this concept manifest in customer reviews and advertising response behavior. The technology through which customers write reviews and interact with your organization influences the content produced and information shared. . The focus was on customer-generated reviews, like restaurant reviews.

Transportation 870

Transportation Surveys Consulting Consulting 870

Cisco - Contact Center

JANUARY 9, 2024

Did you miss some of the great financial services customer success stories Cisco produced in 2023? These stories are a testament to clients achieving their goals with Cisco at their side. The stories… Read more on Cisco Blogs

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ShepHyken

JULY 14, 2017

This week we feature an article by Mike Allton about negative and fake reviews. Ask your customers to post online reviews. Have you ever received a negative review? As Shep has pointed out numerous times , negative reviews happen to everyone. What do you do, though, if the review is fake ? Shep Hyken.

Customer Experience 111

Customer Experience Morale Advertising Marketing 111

CSM Magazine

JULY 7, 2022

It, in turn, can lead to dissatisfied or confused people calling or mailing the customer service center, seeking an answer or solution to their problems. Like all other online-based companies, Amazon ensures a specific level of success and client satisfaction through its customer service. User-Friendly Functioning.

Customer Service 59

Customer Service Surveys Feedback Customer centricity 59

Voiptime

OCTOBER 3, 2022

Actionable feedback assists in setting up smart goals, operating performance management, and enforcing high-class customer service standards too. A customer service performance review must be provided by all contact center managers who want to gain the highest goals and create excellent call center teams.

Customer Service 40

Customer Service Construction Contact Center Call Center 40

VirtualPBX

JUNE 9, 2020

As more businesses move online, having recommendations and reviews is more important than ever for building customer trust. Over half of B2B purchasing decision-makers rely on reviews as a source of credible information. Here are five tips for getting online reviews and building customer trust for B2B organizations.

B2B 87

B2B Marketing Feedback Customer Service 87

ijgolding

AUGUST 20, 2015

I was inspired to create my own methodology for writing Customer Experience Reviews by reading and watching the plethora of infamous restaurant critics who are regularly in the public eye. Date Review Conducted. CX Review Total Score. Let the review begin! Accessibility – CX Review Score 9/10. Stars Awarded.

Customer Experience 121

Customer Experience Construction Feedback Customer retention 121

ijgolding

DECEMBER 11, 2014

Let the review commence! Date Review Conducted. CX Review Total Score. The business idea of Norwegian Air Shuttle ASA is to give everybody the opportunity to travel by air, attracting customers by offering competitive, low fares and a high-quality travel experience based on operational excellence and helpful, friendly service.

Airlines 110

Airlines Customer Experience Self service Personalization 110

ChurnZero

APRIL 14, 2020

No matter if you’re an associate or a CEO, you know how important the relationship you have with your customer is. . The rapport you keep with your customers is mission-critical to the success of your business. Some companies even integrate the customer’s voice into their marketing campaigns. What is customer feedback?

Feedback 81

Feedback Brand ambassadors Advertising Marketing 81

ChurnZero

APRIL 7, 2021

In order to feel confident about your buying decision you might do many things to vet the solution including testing out a free trial, speaking to references, looking at comparison reports and last but not least looking at multiple customer reviews. . But why should your company care about software review sites? TrustRadius.

B2B 81

B2B Feedback SaaS Sales 81

Toister Performance Solutions

AUGUST 13, 2019

Ignoring online reviews can be a big mistake. A 2019 report from the customer insight firm, Womply, revealed small businesses that reply to at least 25 percent of its customer reviews earn 35 percent more revenue than their peers. Just 19 percent of reviews are negative. This is a huge number that's hard to ignore.

Engineering 77

Engineering Personalization Accountability Feedback 77

Return Customer

MARCH 14, 2018

You probably already know how important the voice of the customer is for your business, but are you placing equal importance on finding the time to read them? Reading your reviews can do wonders for your business, and in this post, you’ll learn why. Here are three critical reasons to be reading your customer reviews.

B2C 77

B2C Feedback Personalization Sales 77

Return Customer

SEPTEMBER 30, 2015

If you put yourself out there as a business, you better prepare for dealing with dissatisfied customers. Since consumers have developed a habit of checking online reviews before purchasing a product, it’s in your best interest to learn how to handle negative reviews. Learn how review websites work.

Banking 122

Banking Feedback Metrics Customer Service 122

ClientSuccess

JULY 13, 2020

For some customer success teams, looking for new customer onboarding software can be a long, multi-faceted process. For every great recommendation there is a negative review out there somewhere. And in the world of customer success, vendor recommendations are paramount.

Accountability 65

Accountability Marketing Management 65

ShepHyken

JULY 13, 2022

Online reviews can work in two ways. For a company that provides a great customer experience, reviews can add credibility and bring in more business. But for companies that don’t provide an acceptable experience, online reviews can become the bane of their existence. You are not immune from bad reviews.

Feedback 311

Feedback Personalization Customer Experience Customer Service 311