IdeasUnlimited

MARCH 28, 2024

In a remarkable acknowledgment of excellence and dedication, IdeasUnlimited has been honored with the prestigious 2023 Houston Award in the Call Center category. This recognition by the Houston Award Program, acknowledges the company’s outstanding contributions to the local community and its exceptional service in the business sector.

Call Center 52

Call Center Benchmark Best practices Customer Support 52

Beyond Philosophy

MAY 31, 2019

Facial recognition technology and facial expression analysis yield some new and exciting data about how customers feel during a Customer Experience. This episode of The Intuitive Customer asks the question Why Are We Scared of New Technology? Facial Recognition : Uses your facial features to identify who you are.

Technology 239

Technology Transportation Consulting Consulting 239

VirtualPBX

SEPTEMBER 19, 2023

In this blog post, we’ll delve into the world of VirtualPBX business phone plans and explore why our innovative approach has earned them industry recognition, including the most recent accolade of the 2023 TMC Teleworking Award. Recognized for our cutting-edge approach, VirtualPBX is changing the way companies approach communication.

Telecommunications 105

Telecommunications Enterprise Marketing Personalization 105

IdeasUnlimited

FEBRUARY 12, 2024

IdeasUnlimited is overjoyed to announce its recent prestigious recognition by The Manifest as the “Most Reviewed Company – Global,” a testament to our steadfast commitment to excellence. This honor is a direct result of our client-focused philosophy, where each interaction is seen as a chance to demonstrate our excellence.

Technical Support 52

Technical Support Call Center call center solutions Customer centricity 52

Beyond Philosophy

JUNE 28, 2019

How Can We Measure Customer Emotions in Our Digital World. However, the happier medal winner is the bronze medalist, and the reason we know this is the subject of this episode of The Intuitive Customer. Hedgecock is a leader in academic circles on facial recognition technology and facial expression analysis.

Customer emotions 304

Customer emotions Customer retention Consulting Consulting 304

Hodusoft

APRIL 1, 2024

Being recognized as a Category Leader in the 2024 GetApp Awards is not just an accolade for HoduCC—it’s a testament to its unwavering commitment to excellence. As businesses continue to prioritize customer-centric strategies, having reliable call center software like HoduCC becomes indispensable.

call center software 52

call center software Contact center software Customer centricity Call Center 52

ShepHyken

JULY 26, 2021

Each week I read many customer service and customer experience articles from various resources. Negative Employee Experiences Can Translate Into Poor Customer Service, Report Says by Emilie Shumway. (HR How to Build Customer Loyalty with a Thank You Page by Thomas Griffin. Consider the opening stats.

Customer Service 254

Customer Service Customer retention Contact Center Upselling 254

ShepHyken

DECEMBER 3, 2021

He shares the four key areas that lead to elevated customer experiences while growing rapidly. Since I assumed the chief executive role, we have targeted our efforts on continuing to grow our service footprint, but doing so in tandem with delivering excellent customer care. Happy Enabled Employees = Happy Customers.

Customer Experience 342

Customer Experience Transportation Feedback Metrics 342

CCNG

NOVEMBER 1, 2023

Happier agents lead to improved customer experiences, reduced turnover, and increased productivity. Embracing WFM’s expertise in resource management is a strategic imperative for organizations seeking to achieve sustainable financial success while maintaining operational excellence. And that’s a strategic advantage!

CCNG 195

CCNG Analytics Employee engagement Contact Center 195

SmartAction

NOVEMBER 14, 2023

FORT WORTH, Texas, November 14 , 2023 SmartAction, a leading provider of AI-powered virtual agents for customer-obsessed brands, is thrilled to announce its recent recognition as the “Best Intelligent Virtual Agent Developer 2023 – USA” by New World Report in their prestigious Software and Technology Awards.

Virtual Agent 78

Virtual Agent Technology Contact Center Metrics 78

Call Experts

DECEMBER 19, 2023

Call Experts of Charleston, SC has been honored with the exclusive 2023 CAM-X Award of Excellence! The CAM-X Award of Excellence is presented annually by the Canadian Call Management Association ( CAM-X) , the industry’s Trade Association for providers of call center services, including telephone answering and message delivery.

Telemarketing 52

Telemarketing Call Center Answering services Accountability 52

Beyond Philosophy

JANUARY 19, 2019

This podcast discusses the five areas you can address that will change the results you get with your Customer Experience. With a focus on these five key actions, you will not only improve your Customer Experience, but you can also get a jump on the competition in the new year. An increase in sales is excellent.

Marketing 210

Marketing Customer emotions Consulting Consulting 210

IdeasUnlimited

NOVEMBER 29, 2023

IdeasUnlimited, a distinguished player in the Business Process Outsourcing (BPO) and call center services sector, has consistently demonstrated excellence in delivering top-tier solutions to its clients. What Does IdeasUnlimited Do?

Business Process Outsourcing 59

Business Process Outsourcing industry standards Call Center outsourcing 59

Beyond Philosophy

JANUARY 19, 2019

This podcast discusses the five areas you can address that will change the results you get with your Customer Experience. With a focus on these five key actions, you will not only improve your Customer Experience, but you can also get a jump on the competition in the new year. An increase in sales is excellent.

Marketing 199

Marketing Customer emotions Consulting Consulting 199

Call Experts

APRIL 8, 2024

Call Experts of Charleston, SC, has been honored with the exclusive ATSI 2023 Award of Excellence for the 14th year. The award started 27 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call-handling experience.

Telemarketing 52

Telemarketing Telecommunications Call Center Answering services 52

Beyond Philosophy

JANUARY 28, 2019

Customer Experience is having some growing pains. However, by adopting a renewed focus on the following five concepts in Customer Experience, you can overcome these challenges, and, perhaps more importantly, stay ahead of the competition. Segment your customers into personas.

Consulting 348

Consulting Consulting Benchmark Personalization 348

Playvox

JANUARY 30, 2024

It involves adding elements of games (think of the best video games or apps) to non-game activities such as working and delivering customer support. Reward, recognition, and competition are all excellent motivators. It can even be as simple as creating leaderboards to showcase your highest-performing team members.

Gamification 79

Gamification Contact Center Coaching Quality management 79

ShepHyken

JANUARY 8, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer Experience Predictions for 2023 by Dan Gingiss (Dan Gingiss) It’s a new year, so why not start it off right with some powerful customer experience predictions from the world’s foremost experts?

Customer Service 120

Customer Service Consulting Consulting Customer Experience 120

Beyond Philosophy

JULY 10, 2017

brick and mortar retailers are employing high-tech spy techniques to obtain information about a shopper’s in-store experience—and using it to improve their Customer Experience. Spy Tech and the Customer Experience. Whatever technology the retailer uses, it is invisible to customers.

Airlines 313

Airlines Consulting Consulting Technology 313

Hodusoft

NOVEMBER 29, 2023

HoduSoft Shines Bright with Omnichannel Excellence Award at NXTGEN BPO CONFEX 2023 HoduSoft has been awarded the prestigious “ Omnichannel Excellence in Contact Center Solutions ” award at the NXTGEN BPO CONFEX & AWARDS 2023 in recognition of its outstanding service in the field of contact center solutions.

contact center solutions 52

contact center solutions Contact center software Business Process Outsourcing Contact Center 52

Beyond Philosophy

NOVEMBER 27, 2020

An organization’s digital experience is vital to their success. We have been getting a lot of clients asking for a review of their digital experience. Many recognize that their digital transformation hasn’t resulted in the experience that they hoped it would be. There are a few reasons for this result.

Consulting 376

Consulting Consulting Customer Experience Call Center 376

ShepHyken

DECEMBER 27, 2021

Each week I read many customer service and customer experience articles from various resources. 10 Missions Media) Before Yelp and Google, if you had a bad experience at a business, you might mention it in passing to your family or friends, promise never to return to the place that mistreated you and then move on with your life.

Customer Service 179

Customer Service Coaching Marketing Call Center 179

Beyond Philosophy

JANUARY 24, 2018

By EX, of course, we mean employee experience. Customer experience optimization has, for some time, been the stated goal of many enterprises around the world. Where the role of employees in meeting that goal is concerned, however, there has been a tacit belief that the equation “happy employees = happy customers” works.

Enterprise 250

Enterprise Consulting Consulting Employee engagement 250

Zappix

MARCH 13, 2024

This recognition highlights Zappix’s commitment to elevating customer engagement in the utility space through modern digital engagement solutions. Zappix combines innovative technology and best CX practices to reshape customer engagement in the utility sector. BURLINGTON, MASS. (

Self service 52

Self service Interactive Voice Response Analytics CRM 52

Playvox

MARCH 12, 2024

When you’re working in a contact center, this is your reality — taking contact after contact, call after call, from people who either need support or are angry about their experience with your company’s product or solution. This, in turn, leads to higher customer retention and increased profitability for the business.

Morale 78

Morale Gamification Contact Center Quality management 78

ShepHyken

MAY 26, 2023

She writes about next-generation loyalty programs and how they can enhance customer experience. These programs often suffer from low engagement and program fatigue as customers become overwhelmed with an abundance of loyalty options.

Gamification 156

Gamification Customer Experience Customer centricity Personalization 156

Calltools

MARCH 20, 2024

Using an Interactive Voice Response (IVR) at your small business can offer many benefits, from enhanced brand recognition to improved customer service. As the first point of contact between a customer and a small business, an IVR system plays a vital role in shaping how a customer perceives your business.

Interactive Voice Response 52

Interactive Voice Response Average Handle Time B2B Wait times 52

Hodusoft

OCTOBER 3, 2023

billion in 2022 and is projected to experience a compound annual growth rate (CAGR) of 17.4% This recognition highlights HoduSoft’s commitment to excellence and innovation in unified communications. It takes into account various important factors like product excellence, innovation, client satisfaction, and market influence.

contact center solutions 52

contact center solutions Enterprise Technology Contact Center 52

ShepHyken

NOVEMBER 12, 2019

Create a Disney-Worthy Customer Experience. Building a magical customer experience at every level. Step one is to ask yourself what you want your customers to say about their experience. Step two is to ask yourself what you can do to get your customers to say those things.

Coaching 222

Coaching Consulting Consulting Customer Experience 222

Totango

DECEMBER 20, 2023

We are delighted to share that Totango was recognized in the G2 Winter 2024 reports for its exemplary performance in the customer success software category. This recognition shines a spotlight on our commitment to offering an easy and efficient implementation process. The onboarding experience was in-depth and thorough.

Enterprise 108

Enterprise Customer centricity Benchmark Upselling 108

Beyond Philosophy

FEBRUARY 6, 2019

Customer Experience as an industry is at a crossroads. In our recent podcast, we had a guest Bob Thompson, CEO of Customer Think Corp., an independent research and publishing firm focused on customer-centric business management and the founder and editor-in-chief of CustomerThink.com. It’s time to put up or shut up.

Customer Experience 385

Customer Experience Journey mapping Customer centricity Surveys 385

Hodusoft

JULY 18, 2023

HoduCC Honored with Software Advice Frontrunners Badge 2023 In the dynamic world of contact center software, staying ahead of the curve is crucial for businesses looking to deliver a superior customer experience. This recognition emphasizes HoduCC’s commitment to innovation, customer satisfaction, and industry leadership.

Contact center software 52

Contact center software Contact Center Interactive Voice Response CRM 52

SmartAction

SEPTEMBER 16, 2022

Conversational AI is making the contact center and customer service industries better than ever. Speech Detection vs. Recognition: Understanding What the Customer is Saying. Speech detection determines when the customer starts and stops talking. Speech recognition is identifying the words that a customer says.

Interactive Voice Response 89

Interactive Voice Response Virtual Agent Contact Center Engineering 89

TechSee

DECEMBER 31, 2019

Companies now know that customer experience is the key competitive differentiator. Data shows that organizations which excel in CX outpace laggards on the S&P 500 index by almost 80%. However, many companies are still struggling to make the customer service experience as effortless as possible.

Customer Service 136

Customer Service Analytics Chatbots Self service 136

VirtualPBX

FEBRUARY 27, 2024

This recognition is a testament to our unwavering commitment to serving small businesses with innovative communication solutions and unparalleled customer service. We are incredibly proud of this achievement and grateful for the trust and support of our valued customers. “ I look forward to continued leadership from VirtualPBX.”

Contact Center 59

Contact Center Customer Service Marketing Technology 59

Hodusoft

JULY 28, 2023

HoduCC: A Standout Contender in The Capterra Shortlist for Call Center Software In today’s rapidly evolving customer service and communication landscape, companies are continually seeking cutting-edge call center software solutions to enhance their customer interactions.

call center software 52

call center software Call Center Interactive Voice Response contact center solutions 52

ShepHyken

MAY 29, 2017

Each week I read a number of customer service and experience articles from various online resources. How good is your company’s internal customer experience? McKinsey & Company) To excel with customers, frontline employees need high-level service from core support functions. by Nicolas Maechler.

Airlines 237

Airlines Customer Service Chatbots Customer Care 237