ChurnZero

SEPTEMBER 23, 2022

Searches for customer retention peaked in early 2022. . Searches for customer churn neared their all-time high around the same period. . Companies couldn’t rest on their laurels; it was hold onto their customers or float into the abyss. . Searches for Customer Success and customer experience lagged a bit, peaking only recently.

Education 98

Education Customer centricity SaaS Customer retention 98

LiveVox

AUGUST 7, 2023

Ah, education! But let’s not forget the often-vilified side of higher education: student loans. Higher education lenders provide an invaluable opportunity […] The post Exploring the Latest Customer Experience Trends in Lending for Higher Education appeared first on LiveVox.

Education 82

Education Customer Experience 82

JivoChat

MARCH 12, 2023

Running an international education business is a complex task that challenges you on so many different levels. That includes customer support. Your customer support system is powering your entire business. To improve it, many international education businesses are choosing to go multilingual. Why is it so important?

Education 75

Education Customer Support Customer retention Self service 75

LiveVox

AUGUST 3, 2023

As the cost of education continues to rise, students often turn to education lenders for financial support. In today’s digital age, it’s crucial for you to embrace technology and leverage digital channels to enhance the customer experience.

Education 82

Education Customer Experience Technology 82

LiveVox

AUGUST 28, 2023

In today’s rapidly evolving world, the education sector is embracing technology and innovative solutions to enhance the learning experience for students and educators alike.

Education 52

Education Customer Experience Technology 52

LiveVox

JULY 21, 2023

The education sphere is abuzz in response to recent changes to student loan forgiveness policies, leaving lenders and borrowers alike spinning. Let’s take a deep breath together and explore how customer experience is changing within the education lending space. Never fear—LiveVox is no stranger to these kinds of shake ups.

Education 77

Education Customer Experience 77

Provide Support

MARCH 15, 2022

The post How to Provide Educational Customer Experience appeared first on Provide Support Blog.

Education 97

Education Customer Experience Best practices 97

ChurnZero

APRIL 5, 2022

This is a guest post by Paula Naba , director of Customer Success at Northpass. Did you know that 32% of customers stop doing business with a brand they love after only one bad experience? How about this: customer-centric companies are 60% more profitable than companies that don’t focus on customers.

Education 98

Education Customer centricity CRM Best practices 98

Help Scout

JULY 15, 2021

When thinking about education, most of us tend to think only about teachers and other administrative staff — frontline workers, so to speak. It makes sense; frontline educators are incredibly important and often underappreciated. In reality, the education ecosystem is like an iceberg: What you see is just a small fraction of the whole.

Education 115

Education Customer Service outsourcing Self service 115

Bill Quiseng

FEBRUARY 15, 2022

Don’t offer customer service training. And the job of employees is to serve to satisfy the customer. And the job of employees is to serve to satisfy the customer. The mission is to TAKE CARE of the customer. Instead, have customer service education. Your education is interactive and frequent.

Education 78

Education Customer Service Coaching Customer Care 78

ChurnZero

APRIL 21, 2023

Has customer training become a full-time job for your CSMs? Instead of focusing on account churn risks and growth opportunities, CSMs spend their days demoing features, reciting answers to FAQs, and resending lost resources to customers. Enter digital customer education. Steve: You’re not alone in this concern.

Education 52

Education Self service SaaS Enterprise 52

ChurnZero

NOVEMBER 18, 2021

Customer education is why I live in a jungle. So, how does this relate to customer education? What inspired me to improve my gardening skills is the same catalyst that inspires customer education, and most positive actions: a desire for change. The same principle applies to customer education.

Education 98

Education SaaS Real estate Self service 98

Beyond Philosophy

JULY 19, 2016

In a recent New York Times article , writer Frank Bruni laments the erosion of higher education as a result of the growing adoption of a consumer model positioning students as customers and colleges as mere providers of goods and services. To be fair, higher education is only following the herd.

Education 170

Education Entertainment Government Healthcare 170

HelpCrunch

APRIL 20, 2021

The post Customer Service in Higher Education: Why is It Important and How to Improve It appeared first on HelpCrunch blog. When I was a university student, I somehow managed to dig up all the information by myself. There was no one to guide me through dozens of processes, show how tasks should be done, or [ … ].

Education 139

Education Customer Service Management 139

CustomerSuccessBox

MAY 24, 2022

Especially in a subscription-based model, where customer retention is built into the business model, losing a customer shouldn’t be due to little or no understanding of how your product works for them. Hence it’s essential to incorporate a customer education program into your processes.

Education 52

Education Customer retention Consulting Consulting 52

LiveVox

JULY 21, 2023

It’s no secret that pursuing higher education can be an expensive endeavor, often leaving graduates with a mountain of debt to repay.

Education 73

Education Customer Experience 73

Education Services Group

APRIL 28, 2020

Like many things in the world today, the role and purpose of education organizations inside companies is very dynamic. Once a stalwart of technology offerings, education departments were able to get by with producing quality content and scheduling courses to deliver that content for many years. Do I have a health index by subscriber?

Education 52

Education Finance Journey mapping Benchmark 52

CSM Magazine

JANUARY 20, 2022

When you think about customer service, it’s often tied to businesses that offer products and services to consumers. Be that as it may, customer service is an essential skill in most industries.Take education, for instance. The schools and staff provide a service to the customers (i.e., students and parents).

Education 52

Education Customer Service Feedback 52

Help Scout

SEPTEMBER 28, 2023

Using the Help Scout and Jira integration helps Panorama Education's Client Success, Product, and Engineering teams stay on the same page. Read the full article

Education 52

Education Engineering 52

Education Services Group

DECEMBER 11, 2020

I recently hosted an industry session for training and education professionals working inside the technology sector at the virtual TSIA Interact. The attendees have responsibility for understanding, creating and delivery on the education needs of their thousands of end customers. Both big and small companies were represented.

Education 52

Education Construction Sales Enterprise 52

CustomerSuccessBox

OCTOBER 19, 2021

Your goal as a business is to reduce churn, increase customer retention, product adoption, and aim for customer success. The underlying theme for all of these is customer education. Research by TSIA shows that customer education can immensely enhance your retention. What is customer education?

Education 52

Education Consulting Consulting Management 52

inSided

SEPTEMBER 7, 2022

Now, we dive into how community, customer education and predictive analytics fuels customer empowerment. It's the third post of our Pulse 2022 blog series! First, we covered why community needs a seat at the table and the shared mission between Community and CS.

Education 52

Education Analytics 52

inSided

DECEMBER 3, 2021

In Episode 16 of The inSide Scoop on Customer Success, we tackle a very important topic: Building a Community Strategy with Customer Education. Listen in as our VP of Customer Success and podcast hostess with the mostess, Anika Zubair, talks to Adam Ballhaussen , Director of Customer Education at Docebo.

Education 52

Education 52

CSM Magazine

MARCH 4, 2022

Delivering great customer service is essential in the education industry. According to expertwriting.org and common day-to-day experience, there is an increasing distrust of education, especially the public school system. One way schools and colleges can build trust is by providing a better customer experience.

Education 52

Education Customer Service Personalization Customer Support 52

Comm100

MARCH 11, 2021

If you work in post-secondary education, you’ll know just how competitive an industry it is. Education institutions invest great amounts into enrolment strategies, particularly building personal connections with prospective students. Likewise, Western Governors University invested $1.3 Boost digital connections with live chat.

Education 59

Education Customer Service Chatbots Healthcare 59

CSM Magazine

APRIL 21, 2023

Marketing is only one small piece of the puzzle when it comes to a successful business and connecting with your customers. That’s why you need to start thinking outside of traditional marketing and instead focus on educating your audience so they can truly understand how your product or service fits into their lives.

Education 52

Education Entertainment Marketing 52

Connecting the Dots

DECEMBER 19, 2019

How to Save the Customer from Him or Herself. Several recent studies including CCMC’s survey of Voice of the Customer programs suggest that faulty customer expectations and errors are the basis of 30% of all customer dissatisfaction and service workload. Avoiding Customer Rage. What to do?

Education 62

Education Airlines Consulting Consulting 62

Education Services Group

MARCH 13, 2020

Ignoring the impact of education on Customer Success simply isn’t an option. When Customer Success (CS) and Education Services (ES) teams are successfully aligned, product usage rates go up, and churn rates go down. Trained customers see 135% increase in product usage. Education within the customer lifecycle.

Education 52

Education Benchmark Metrics Surveys 52

Totango

NOVEMBER 14, 2019

It defines how you and your customer communicate, establish common goals, and begin the customer journey. Above all, it is an educational process. You want to teach your customers how to integrate your product into their daily workflows as quickly and thoroughly as possible. Why Onboarding Matters. Standardized Practices.

Best practices 64

Best practices Education Enterprise Personalization 64

inSided

SEPTEMBER 4, 2020

In our recent webinar with Skilljar and joint customer Glint—or Glint’s Customer Empowerment team, we discussed how combining an online customer community platform and a Customer Education program can deliver serious value for B2B SaaS companies in the form of increased customer engagement and brand advocacy.

Education 52

Education B2B SaaS Self service 52