Customer centricity Customer emotions Customer Experience Exercises 
Beyond Philosophy
JULY 29, 2021
My global Customer Experience consultancy, Beyond Philosophy, has been recognized by Financial Times as one of the leading management consultancy organizations for the past three years. So, today, we will look at the 5 Rules for building a successful Customer Experience team. . I have used them many, many times.
Beyond Philosophy
FEBRUARY 3, 2022
On a recent podcast, Anna called into the I’m In a Pickle feature to use their journey mapping exercise findings effectively. She also wants to know how to set up their Customer Experience improvement for success to be more customer-centric. How to Operationalize Journey Mapping.
SmartKarrot
APRIL 19, 2021
Helps keep the emotional hooks alive Helps organise customer insights Aligns goals around specific framework Keeps the logic at the center Ensures teams prioritise customer needs always Creates more customer-centric products. Tips to Elevate Customer Experience with an Empathy Map.
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