Creative Virtual

MAY 28, 2020

The post Satisfy Your Curiosity About Deploying AI Virtual Agents and Chatbots appeared first on Creative Virtual. You can also request a personalised demo to see how Creative Virtual’s technology can help you deliver seamless, consistent self-service and improve customer loyalty.

Virtual Agent 52

Virtual Agent Chatbots Self service Best practices 52

ShepHyken

JULY 9, 2019

Curiosity – Foster insatiable curiosity in your work. Curiosity allows for creativity, which creates growth. You never want to get to a place where you’re stagnant because there’s no curiosity. Curiosity helps you solve tough problems.

Employee engagement 282

Employee engagement Accountability Consulting Consulting 282

CCNG

APRIL 12, 2024

This is how you create a culture of data-driven and curiosity in your contact center. AI can analyze customer data so that you can understand your customer, their challenges, how they utilize your product, and even uncover opportunities for additional sales opportunities.

Contact Center 221

Contact Center Interactive Voice Response CCNG Chatbots 221

ShepHyken

FEBRUARY 11, 2020

Ask questions from a position of curiosity, rather than confrontation, to better understand the situation and avoid making incorrect assumptions. Quotes: “To help avoid the mistake of acting with unconscious bias, ask better questions and lead with curiosity instead of confrontation.”. It really is that simple.”.

Customer Service 291

Customer Service Customer Experience 291

Cisco - Contact Center

APRIL 2, 2024

Growing up in a rural area, my immense curiosity about tech was undeniable, but my family wasn’t financially fit… Read more on Cisco Blogs This post was authored by Najid Navas, a Software Engineer Intern on the HR IT Team.

Engineering 63

Engineering 63

Contact Center Pipeline

DECEMBER 6, 2022

The pace, challenges, and mission piqued my curiosity and inspired me to design solutions for some of the industry’s most pressing challenges, such as agent retention and performance. My first professional exposure to contact centers came in 2005, and it didn’t take long to fall in love with the industry. Over the last 17 years, […].

Contact Center 133

Contact Center 133

Cisco - Contact Center

AUGUST 22, 2023

This post was authored by Nate Rodriguez, a Business Analyst Intern on the Portfolio Management and Enablement team. As a rising senior at Chapman University and a Business Analyst intern at Cisco,… Read more on Cisco Blogs

Management 52

Management 52

24-7 InTouch

APRIL 17, 2024

We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. Learn more about the Stevie Awards at [link]. About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions.

Contact Center 105

Contact Center Technology Sales Management 105

Integrity Solutions

OCTOBER 23, 2023

Curiosity is a sales superpower. Their curiosity starts before they even have a conversation with the customer. Curiosity builds resilience. Curiosity is an especially useful superpower when it comes to handling customer objections. You don’t have to educate them as much now.

Sales 114

Sales Coaching Education Feedback 114

TELUS International

FEBRUARY 25, 2020

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Contact Center 116

Contact Center 116

ShepHyken

SEPTEMBER 17, 2021

Turning that person’s curiosity into a purchase often hinges on the customer experience, which these days means almost everything. . He offers five tips for brands to enhance the customer experience and in the process build brand loyalty.

Customer Experience 269

Customer Experience Consulting Consulting Customer Care 269

24-7 InTouch

NOVEMBER 2, 2023

We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For more information on IntouchCX’s leadership, visit www.intouchcx.com About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, technology and automation solutions.

Real estate 111

Real estate Finance Contact Center Technology 111

24-7 InTouch

FEBRUARY 13, 2024

We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. The Company acquired global BPOs Knoah Solutions in 2020, and Goodbay Technologies in 2021. About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions.

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119

Integrity Solutions

APRIL 19, 2024

It’s about asking questions from a place of genuine curiosity, listening, fully absorbing what you’re hearing and then being willing and able to pivot in whatever direction the customer’s answers take us. Mastering the human side of selling is key to sales success, but what does phrase that mean exactly?

Personalization 99

Personalization Sales Scripts Contact Center 99

Nuance

FEBRUARY 3, 2022

Each day, we help our employees find new ways to innovate, feed their curiosities, diversify their skills sets, [.] Here at Nuance, we’re on the cutting edge in conversational AI and ambient intelligence – and we also have a passionate and collaborative culture that encourages continuous learning and a growth mindset in all that we do.

87

87

Education Services Group

APRIL 8, 2022

The roll was empty, my fingers gummed in the remnants that never found paper, my mind, and curiosity—liberated and unaware that this moment would become my most early memory in life, the most notable leading indicator of how I think, analyze, process, and learn. I did something no one had ever done.

Construction 98

Construction Enterprise Best practices Customer retention 98

ShepHyken

NOVEMBER 12, 2021

They must have kindness and curiosity so they can come to understand a client’s specific situation, and from there the ability to provide the support they need to move forward.? . In order to be true to that, everything we do must be in full alignment with each one, especially our customer service.

Customer Service 251

Customer Service Personalization Customer Experience 251

Beyond Philosophy

AUGUST 18, 2022

Curiosity, which represents how much you explore. Emotionality, which explains how much significance you put on feelings. Esthetic, which relates to artistic interests you may have. Action, which describes how adventurous you feel. Ideas that cover your relationship with authority.

Personalization 367

Personalization Consulting Consulting Management 367

ShepHyken

NOVEMBER 16, 2021

Cultivating curiosity. Leaders need to get real with their own relationship with psychological safety and speaking up. Creating clarity. Leaders need to communicate that they really do want ideas and what kinds of ideas are needed. Managers need to proactively go out and ask for ideas. Respond with regard. Practice the Principle.

Customer Experience 179

Customer Experience Feedback Management Customer Service 179

Nicereply

APRIL 11, 2022

Finding the answer requires persistence (as we noted above) but also a sense of curiosity. Curiosity is a great skill in many areas because it can help you find answers and opportunities where others might not see them. (If If you ever need a lesson on why curiosity is great, this clip from Ted Lasso does a superb job).

Customer Support 97

Customer Support Engineering Time management Self service 97

24-7 InTouch

OCTOBER 12, 2023

We set a new standard by immersing ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, technology, and AI and automation solutions.

Finance 64

Finance Education Marketing Technology 64

24-7 InTouch

JANUARY 9, 2024

We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. This recognition was preceded by Forbes naming IntouchCX as one of the Best Employers for Diversity , one of America’s Best Large Employers, and a Top Employer for New Grads.

Technology 64

Technology Personalization Customer Experience Management 64

24-7 InTouch

JANUARY 13, 2023

We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions.

Employee engagement 98

Employee engagement Contact Center Technology Marketing 98

Nuance

SEPTEMBER 28, 2021

At Nuance, our leaders lead by example, create curiosity, and drive impact and outcomes – and that’s just what Kristian, Manager, Professional [.] The post The Secrets to Being a Great Manager appeared first on What’s next. This is a summary.

Management 58

Management 58

ShepHyken

NOVEMBER 11, 2022

He has an unceasing curiosity about what brands do to break through the clutter to stay relevant to their audience. Whatever the purpose is, QR codes are an effective digital tool that gives you actionable insights into their usage, which can prove beneficial to your business.? . Claron Kinny is a brand nut.

Customer Service 161

Customer Service Feedback Advertising Customer Experience 161

Nuance

SEPTEMBER 28, 2021

At Nuance, our leaders lead by example, create curiosity, and drive impact and outcomes – and that’s just what Kristian, Manager, Professional [.] The post The Secrets to Being a Great Manager appeared first on What’s next. This is a summary.

Management 55

Management 55

24-7 InTouch

JUNE 12, 2023

We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions.

APIs 52

APIs SaaS Technology Customer Experience 52

Nicereply

APRIL 18, 2022

Sometimes it sparks excitement and curiosity, and sometimes people realize they wouldn’t actually like the job they had in mind. What do they bring to the team that is different and new, but also with that foundation of openness, curiosity, and growth mindset that will work well with the existing team?

Coaching 98

Coaching Personalization Feedback Management 98

24-7 InTouch

SEPTEMBER 17, 2019

In our previous blog post, we talked about how brands can find the right customer service candidates by focusing on things like culture fit, “uncapturable” traits, emotional intelligence and curiosity.

Customer Service 69

Customer Service 69

Taylor Reach Group

MARCH 18, 2021

Self-starter mindset with curiosity, desire, ability to think beyond surface level and dive deeper into analysis and data. Proficient in learning and mastering developing technology and social media trends. Prior experience working in a fast paced, on demand environment requiring flexible work schedules. Proficiency in Excel and Powerpoint.

Management 129

Management Best practices Coaching Education 129

Beyond Philosophy

FEBRUARY 17, 2020

Discovering your reputation requires curiosity. Messina says the way to avoid making an awkward splash in the online community pool is for a brand to understand their current reputation in the world. . Brands should see themselves as other people see them. At Beyond Philosophy, we call this an outside-in approach.

Airlines 417

Airlines Call Center Consulting Consulting 417

Fonolo

JUNE 14, 2019

Yes, an unwavering intellectual curiosity is a must in such an industry, but as you well know, it’s not always enough. If you are a customer service professional; possess an unwavering intellectual curiosity; and/or customer service is simply important to you, you are in the right place.

Customer Service 92

Customer Service Call Center Construction Contact Center 92

24-7 InTouch

SEPTEMBER 7, 2023

We set a new standard by immersing ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, technology, and AI and automation solutions.

Engineering 52

Engineering Technology Contact Center Marketing 52

Jon Arnold

AUGUST 27, 2020

After that, if I’ve stoked your curiosity, I’d love hear your thoughts, as would the folks at No Jitter. I don’t claim to have all the answers, but it seems to me that larger forces are at work, and I’m concerned that contact centers are focusing on the wrong things in the current environment.

Contact Center 73

Contact Center Technology 73

24-7 InTouch

MAY 15, 2023

We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. The Customer Experience Interaction Awards are organized by BPRO, Asociación Colombiana de Business Process Outsourcing , to recognize organizations that are industry leaders in delivering exceptional customer service in Colombia.

Employee engagement 52

Employee engagement Customer Experience Business Process Outsourcing outsourcing 52

VirtualPBX

MARCH 8, 2022

Later, armed with that same curiosity, she attended Princeton University for her undergraduate and earned her Ph.D. Marian Croak knew where her interests lay as a child growing up in New York. She credits her father for stoking the fires for her interest in a STEM career by building her a chemistry set. from Southern California.

voip 98

voip Engineering Technology Personalization 98

Beyond Philosophy

FEBRUARY 20, 2020

So, young people are learning a new way to satisfy curiosity or use technology to gain knowledge. Kids will ask them multiple questions for extended periods, and the AI never gets tired, frustrated, or bored (like their parents do).

Construction 408

Construction Chatbots Consulting Consulting 408