cs-ops-central 
CustomerSuccessBox
OCTOBER 26, 2021
The Customer Success Operations (CS Ops) role is critical in delivering, optimizing, and maintaining successful tech-touch programs, ensuring that everything runs smoothly. CS teams are expanding and new roles are emerging. Let’s try and understand why CS ops are vital in today’s day and age where everything is going remote.
Education Services Group
OCTOBER 21, 2021
Our recent webinar focused on the topic of CoEs in CS, where we learned how some industry leaders have already begun reaping the benefits of their own CS CoEs. So, what is a CS CoE? A Customer Success CoE centralizes the knowledge and expertise of CS and distributes it across the enterprise.
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ChurnZero
JULY 6, 2021
Scott plays a central role in providing best-in-class services to ChurnZero’s rapidly expanding customer base by giving product guidance and investigating and helping to resolve product issues. . Transitioning to a CS Ops Function – Find out how to go about setting up a Customer Success Operations role at your organization. .
ChurnZero
OCTOBER 15, 2021
The rising prominence of Customer Success is the result of it being the central business driver of growth and profit. As a CS leader, you should be ready to explain and back up your NRR. But for this mutually beneficial relationship to happen, there needs to be a mindset shift among CS leaders. NRR is your friend. But be weary.
Amity
MARCH 13, 2017
If you’re using a CS operations system , consider creating an email campaign to send out to all clients who are not using the new feature yet. The easiest way to get access to usage data is hiring a consultant that would help you move all your data to a centralized database (ideally, your customer success software).
CSM Practice
MARCH 13, 2017
If you’re using a CS operations system , consider creating an email campaign to send out to all clients who are not using the new feature yet. Sending this email from your CS operations system will allow you to make the email look like it’s sent from you directly (versus a general email address such as customersuccess@yourcompany.com ).
SmartKarrot
FEBRUARY 7, 2022
However, it is never easy to set up the structure and assign duties for CS operations. Let’s now look at the definition of CS operations. What is CS Operations? Customer success operations (or CS Ops) refers to the role, activities, and processes that help the customer success organization run more effectively and efficiently.
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