CSM Magazine

MARCH 12, 2018

Although customer analytics and big data are all the trend, you shouldn’t lose sight of the fact customer surveys are a tried and tested method to understand how your business is doing and what your customers want from you. Here are my top 10 tips for creating a successful customer survey. Use a reliable survey tool.

Surveys 40

Surveys Big data Feedback Analytics 40

Bill Quiseng

APRIL 17, 2024

QUI QUOTE: Instead of giving incentives to your customers who fill out your surveys, offer rewards and recognition to your people who deliver service so GREAT customers rave about them on your surveys and social media. Customers pay for their experience, not your product or service. And it’s THEIR experience, not yours.

Surveys 156

Surveys Personalization Employee engagement Customer Service 156

CCNG

NOVEMBER 22, 2023

Creating a Rock-Solid Recognition Program is the 1st step in showing employees that they are valued. Supervisors, Managers, Directors, and all members of the departmental leadership team can implement strategies to foster an environment of inclusion and create Rock-Solid Employee Engagement.

Employee engagement 195

Employee engagement CCNG Best practices Surveys 195

Beyond Philosophy

FEBRUARY 1, 2024

Today, we look at what is essential to do with your research, and how to do it, and in this article created in partnership with YouGov , the importance of getting results as fast as possible. Our readers enjoy $ 500 off their first YouGov survey. Moreover, their responses to a survey question might be a little different.

Surveys 195

Surveys Self service Marketing Feedback 195

ShepHyken

NOVEMBER 6, 2023

The best companies are creating self-service options that are easy and intuitive to use, but if they don’t work, there is always a human to help. These surveys serve as valuable touchpoints for businesses to gather insights, gauge satisfaction and refine their strategies. I have a concept I refer to as the Speed To Happiness.

Customer Service 163

Customer Service Self service Surveys Contact Center 163

ShepHyken

SEPTEMBER 4, 2023

Despite the high investment of $300 billion annually worldwide on leadership development, surveys consistently show that employees still feel disengaged. Boston Consulting surveyed 200,000 workers across the globe to find what motivates them the most. According to Gallup research , 70% of employees are disengaged at work.

Employee engagement 207

Employee engagement Surveys Consulting Consulting 207

ShepHyken

NOVEMBER 13, 2023

Nate introduces us to an important reason to create customer communities: loneliness. 6 Steps to Crafting a Signature Brand Experience That Delights Your Customers by Guest Author (The Dijulius Group) Creating a signature brand experience isn’t just about what you do; it’s about how you make your customers feel.

Customer Service 142

Customer Service Surveys Customer Care Customer Experience 142

delighted

FEBRUARY 26, 2024

Brands send NPS email surveys after a purchase or interaction to collect customer feedback when the experience (and email) is still fresh in the customer’s mind. Sending a successful NPS email survey is easy when you have the right tools and feedback strategies in mind. What is NPS? That’s all you need!

Surveys 98

Surveys Best practices Feedback Personalization 98

ShepHyken

FEBRUARY 2, 2021

Top Takeaways: Scott Harris defines creating ‘wow’ as helping your customers always get more out of CX and going over and above in delivering for your customers. Top Takeaways: Scott Harris defines creating ‘wow’ as helping your customers always get more out of CX and going over and above in delivering for your customers.

Feedback 258

Feedback Surveys Enterprise Customer Experience 258

Lumoa

APRIL 8, 2024

Integration with Netigate Surveys Netigate is a premier survey provider, and for those of you that are already using Netigate surveys to collect feedback, we have an integration so that you can pull the responses to Lumoa with minimal effort! content Lumoa Product News for March 2024 Hey everyone! Let’s get started!

Surveys 83

Surveys Feedback Management Personalization 83

ShepHyken

MAY 9, 2023

Survey and ask for feedback from different audiences. Tailor your surveys with each customer’s experience in mind. Plus, Shep and Evan discuss how to maximize customer participation in the age of survey fatigue. Mobilize your promoters and leverage their feedback to operationalize creating excellent customer service.”

Surveys 156

Surveys Feedback Employee engagement Customer Service 156

ShepHyken

AUGUST 18, 2021

We surveyed 1,000 consumers in the U.S. One of the questions had to do with creating a personalized experience. . Seventy-five percent surveyed are more likely to be loyal to a company or brand that delivers a personalized customer experience. . I recently released my 2021 Achieving Customer Amazement research. Well, it is!

Personalization 431

Personalization Airlines Customer Experience Surveys 431

ShepHyken

MARCH 31, 2021

I was looking to create some buzz about connecting with customers, and I submitted the idea to Chase’s Calendar of Events. Create a survey to learn what your customers want and expect from you. The shorter the survey , the higher the percentage of response you’ll get.? . That’s right! Pretty cool! .

Feedback 376

Feedback Surveys Customer Service Sales 376

ShepHyken

MARCH 18, 2024

KCI Survey: Swifties, the BeyHive and BravoCon Demonstrate the Power of Superfans by Alicia Esposito (Retail TouchPoints) “Brand fans” are definitely loyal customers, but not all loyal customers are brand fans — and for many marketing and brand teams, driving relevance and impact means activating and leveraging those brand fans and superfans.

Customer Service 196

Customer Service Government Customer centricity Customer Experience 196

delighted

MARCH 28, 2024

With tens of thousands of customers using Surveys after our October 2023 launch, we’re incredibly excited to announce a pivotal enhancement to the product: AI Recommended Questions. As soon as you add at least two questions to your survey, Delighted’s AI Recommended Questions will suggest three other questions for you to consider.

Surveys 64

Surveys Feedback Personalization Management 64

ShepHyken

MAY 10, 2021

My Comment: We start this week with a great list of ideas on how to create customer loyalty. And number five is to “Create Self Help Portals.” As a result, qualitative surveys, like Net Promoter Score, end up missing critically important feedback. Here are my top five picks from last week. I like them all.

Customer Service 380

Customer Service Customer Support Surveys Self service 380

Lumoa

JANUARY 3, 2023

Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well!

Best practices 157

Best practices Surveys Metrics Construction 157

Centriam Customer Experience Lab

JULY 26, 2018

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Banking 79

Banking Surveys Customer Experience 79

ShepHyken

FEBRUARY 14, 2023

I found the answers insightful: 37% want to be like the Ritz-Carlton 25% want to be like Ace Hardware 22% want to be like Amazon 16% want to be like Uber Regardless of the survey results, I’d love to take a piece of each of these brands and roll it into what we do – especially if we’re not already doing it. It’s not even about you.

Surveys 372

Surveys Customer Service Marketing 372

delighted

APRIL 1, 2024

Putting on a successful event is no easy feat: a lot goes into creating a positive event experience for attendees, from finding compelling speakers to inviting the right sponsors. One way to measure attendee satisfaction is by surveying them after the event with the right post-event survey questions. Why send post-event surveys?

Surveys 100

Surveys Feedback Best practices Construction 100

delighted

OCTOBER 17, 2023

Creating a great work environment and boosting productivity relies heavily on enhancing the employee experience within your organization. One crucial starting point is gaining an understanding of how your employees feel about working at your company, and the most effective way to do this is through an employee survey.

Surveys 81

Surveys Employee engagement Feedback Management 81

Nicereply

JULY 31, 2023

A customer satisfaction survey – the easiest way to get feedback from your customers. And the easiest way to get customer feedback is by using customer satisfaction surveys. And the easiest way to get customer feedback is by using customer satisfaction surveys. Table of Contents What is a customer satisfaction survey?

Surveys 98

Surveys Feedback Customer Support Wireless 98

ProProfs Blog

OCTOBER 16, 2020

She’s been collecting customer feedback via surveys for years but feels frustrated that results seem to be diminishing. She’s been collecting customer feedback via surveys for years but feels frustrated that results seem to be diminishing. In fact, last week’s were abysmal: Survey sent: 400. Survey opened: 180.

Surveys 158

Surveys Construction Personalization Feedback 158

Lumoa

AUGUST 8, 2023

Effectively analyzing survey results can provide numerous benefits, such as enhanced customer satisfaction, increased sales, and improved brand loyalty. So, if you’re ready to transform your customer feedback into a driving force for positive change, dive into this article and learn how to make the most of your customer surveys!

Surveys 83

Surveys Feedback Banking Best practices 83

ProProfs Blog

JANUARY 18, 2022

Sending out such surveys about market needs and preferences enables companies to understand how their target market feels and behaves. But why market research surveys ? In this blog, we have gathered a list of 90+ market research questions that you can use for conducting in-depth market research surveys.

Marketing 145

Marketing Surveys Feedback Education 145

Lumoa

FEBRUARY 7, 2023

How to make customer-centric decisions based on VoC Creating a full overview of the Voice of Customer What is the Voice of the Customer (VoC)? Without listening to the voice of your customer, you’ll be like a ship without a rudder or a compass…lost and drifting without direction. But listening isn’t always that easy.

Customer centricity 169

Customer centricity Feedback Surveys Metrics 169

Playvox

MARCH 7, 2024

It creates an environment where people can thrive and make an impact. March 8th is International Women’s Day and represents a day of reflection, recognition, and celebration for women. It is a date of historical significance that builds momentum in diverse social, political, and cultural conversations.

Best practices 87

Best practices Surveys Consulting Consulting 87

ProProfs Blog

JANUARY 18, 2022

Even though there are endless ways to ask survey questions – rating scales have always been the most popular. So people will not get frustrated when they see your surveys. . Survey takers are typically asked to choose from multiple options scaled between two extremes such as Unsatisfied to Satisfied. Slider Rating Scale.

Surveys 142

Surveys Best practices Feedback Customer Service 142

Comm100

APRIL 2, 2024

It’s typically gauged through surveys that ask customers to rate their satisfaction on a scale, often from “Very Unsatisfied” to “Very Satisfied” This simple metric offers profound insights into customer perceptions and experiences, acting as a direct line to customer feedback.

Wait times 89

Wait times Feedback CRM Surveys 89

Fonolo

JULY 5, 2023

This is the best way to prevent damage and creates a very personal, attentive service. Sometimes, public perception of a whole industry can change — we’ve seen this recently with dairy, cereals, and meat-free alternatives. These are typically generational trends caused by new technology or information about a product.

Surveys 104

Surveys Brand ambassadors Sales Upselling 104

ProProfs Blog

OCTOBER 30, 2021

Apart from this, you can conduct regular user experience surveys to take the pulse of your software or website users. UX surveys are only as good as the questions you ask your participants. To help you navigate this, I bring a list of 10 user experience surveys questions you should never forget to ask. How to Conduct UX Surveys.

Surveys 139

Surveys Best practices Construction Analytics 139

Fonolo

AUGUST 25, 2020

Creating a consumer perception survey is the first step — here’s everything you need to know so you can find out what customers really think of your brand. Creating a consumer perception survey is the first step — here’s everything you need to know so you can find out what customers really think of your brand.

Surveys 119

Surveys Brand ambassadors Feedback Best practices 119

ProProfs Blog

JULY 30, 2020

Every brand focuses on trying to collect customer feedback through surveys and other similar means. While the customer may love to provide feedback to the brands they are associated with, the sheer number of surveys they encounter leads to survey fatigue, making it a significant problem. Why Embed Surveys on Your Website? .

Surveys 145

Surveys Feedback Marketing Customer Support 145