covid-19 
Beyond Philosophy
MARCH 31, 2020
Now, a decade later, the COVID-19 pandemic has taken the world by surprise. Which COVID-19 Related Consumer Behavior Shifts Are Here To Stay? Another trend accelerated by COVID-19 has been towards cashless and contactless payments. The post How will COVID-19 change customer behavior and habits?
ShepHyken
JANUARY 8, 2021
H e explores the impact of COVID-19 on contact centres and the consumer response during the pandemic. As we navigate the so-called ‘new normal’ brought on by the COVID-19 pandemic, we are seeing businesses rise to the challenge and adapt in unique ways. In 2020, that customer-centric approach is more vital than ever.
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Beyond Philosophy
MARCH 26, 2020
There are many questions about what comes next in the COVID-19 outbreak. People will remember the COVID-19 Pandemic of 2020, and they will tell their stories. That is key to this COVID-19 situation. We are living in troubling times fraught with uncertainty. We talked about this in a recent podcast.
Beyond Philosophy
MARCH 21, 2020
In this episode of The Intuitive Customer, we share ten strategies for managing the uncertainty surrounding COVID-19. The post Controlling The Controllable – Covid-19: How To Deal With Customers appeared first on Customer Experience Consulting.
Advertiser: ZoomInfo
More than two years into the pandemic, COVID-19 is far from over. Businesses are tasked with beating pre-pandemic numbers, making marketing more essential than ever before.
ShepHyken
APRIL 29, 2020
He made a great observation about the way people are reacting to the COVID-19 pandemic. We all watch the news and see the dark side of COVID-19 , which includes devastating numbers of illnesses and deaths, financial struggles, and more. My buddy and fellow professional keynote speaker, Joey Coleman , is one smart dude.
Myra Golden Media
MARCH 28, 2020
Are you interested in making and donating masks for Covid-19? Here are some resources to get you started.
Advertiser: ZoomInfo
According to Harvard Business Review, the COVID-19 pandemic exacerbated seismic shifts that were already rocking the talent market. That means placing the right people in the right roles can be the difference between your business growing or stagnating — and the competition is getting fierce.
Advertiser: ZoomInfo
The economic disruption of the COVID-19 pandemic has caused some active candidates to be more cautious. As the New York Times observed, “It’s a weird moment for the American economy.” And recruiting professionals are caught in the middle. Businesses are looking to hire quickly, but they face a disjointed market.
Speaker: Roger Lee, VP Customer Success, Gridspace
As a result of COVID-19, contact centers are grappling with new challenges related to a remote agent workforce: agent absenteeism, long hold times, poor home internet and audio quality, less oversight and new security and privacy risks -- all on top of unique customer demands.
Advertiser: ZoomInfo
Businesses are laying off workers, shutting their doors (some permanently), and struggling to react to the radical destruction that coronavirus (COVID-19) is doing to our society and communities. Most have already sustained massive damage, and we still have yet to see the scope of this global pandemic.
Advertiser: The Office Gurus
However, the COVID-19 crisis forced BPOs to deploy the solution in order to support their customers, inevitably resulting in several innovative improvements to the work-at-home platform, particularly in the nearshore region.
Speaker: Roger Lee, VP Customer Success, Gridspace
As a result of COVID-19, contact centers are grappling with new challenges related to a remote agent workforce: agent absenteeism, long hold times, poor home internet and audio quality, less oversight and new security and privacy risks -- all on top of unique customer demands.
Speaker: Lauren Feehrer, President and Founder of LoyaltyCraft Consulting
Even before COVID-19, a PWC study revealed that 59% of global consumers felt that companies had lost touch with the human element of customer experience. Genuine connections between brands and consumers happen when empathetic team members are enabled with effective conversational messaging technology.
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