Nextiva

JULY 16, 2021

This week, we've debuted the Nextiva Contact Center, which closes the gap between rising customer expectations and the hybrid workplace environment that many companies now embrace. The post Say Hello to the New Contact Center Platform to Drive Customer Delight first appeared on Nextiva Blog.

Contact Center 62

Contact Center Customer Experience 62

TCN

NOVEMBER 10, 2022

The post <strong>TCN Announces Voice Analytics Enhancements for its Advanced Contact Center Platform, TCN Operator</strong> appeared first on TCN. GEORGE, Utah – November 10, 2022 – TCN, Inc., a global provider of a.

Contact Center 52

Contact Center Analytics 52

Nuance

JULY 19, 2022

This post is co-authored by Charles Lamanna, Corporate Vice President, Business Applications and Platform, Microsoft, and was originally published on Microsoft.com on July 19, 2022. Consumers expect effortless, consistent, and secure experiences across any point of contact they [.].

Customer Care 52

Customer Care Contact Center Customer Experience Enterprise 52

Nuance

JULY 19, 2022

This post is co-authored by Charles Lamanna, Corporate Vice President, Business Applications and Platform, Microsoft, and was originally published on Microsoft.com on July 19, 2022. Consumers expect effortless, consistent, and secure experiences across any point of contact they [.].

Customer Care 52

Customer Care Contact Center Customer Experience Enterprise 52

TCN

JANUARY 18, 2023

The post TCN Launches New Workforce Engagement Suite for its Advanced, Cloud-based Contact Center Platform, TCN Operator appeared first on TCN. GEORGE, Utah – January 18, 2023 – TCN, Inc., a global provider of a.

Contact Center 52

Contact Center 52

ShepHyken

SEPTEMBER 3, 2021

She writes about how contact center agents can maximize productivity and provide a better customer experience. Contact center agents are often hampered by a lack of data and resources, which undermines their productivity. . What is a CX management platform? Eases access to customer information .

Customer Experience 353

Customer Experience Management Contact Center Engineering 353

TCN

MAY 3, 2023

The post TCN To Demonstrate New Workforce Engagement Suite for its Contact Center Platform at 2023 Collection and Recovery Solutions Conference appeared first on TCN. WHAT The Collection and Recovery Solutions Conference will be held May 10-12 in Las Vegas, Nevada.

Contact Center 52

Contact Center 52

TCN

DECEMBER 9, 2021

WHATCustomer Contact Week (CCW), hosted by IQPC, is an online community for finding Customer Service. The post TCN to Showcase Next-Generation Call Center Platform at Customer Contact Week 2021 appeared first on TCN.

Call Center 52

Call Center Customer Service 52

TCN

MARCH 15, 2023

The post TCN To Showcase New Workforce Engagement Suite for its Contact Center Platform at 2023 ACA International Spring IGNITE Conference appeared first on TCN. WHATACA International Spring IGNITE Conference brings together credit and collection professionals from across the country.

Contact Center 52

Contact Center 52

NICE inContact

AUGUST 27, 2020

It’s no wonder that when consumers contact your business—whether it’s to make a purchase or report an issue—they expect that same instant experience. And bearing the brunt of these ever-increasing customer demands are contact centers. In this digital era, people are used to instant access to anything, at any time, on any device.

Contact Center 71

Contact Center Best practices Call Center Customer Experience 71

TCN

JULY 11, 2023

The post TCN Enhances SMS Payment Portal with Text-To-Pay Feature for its Advanced Contact Center Platform, TCN Operator appeared first on TCN. GEORGE, Utah – July 11, 2023 – TCN, Inc., a global provider of a.

Contact Center 40

Contact Center 40

SharpenCX

JULY 22, 2020

I was guided to a contact form that might reach a scantily monitored inbox in the next seven days. Download Now: Ask these questions in your RFP to evaluate your next omnichannel contact center platform. My experience solidified the importance of a proactive, omnichannel platform.

Contact Center 67

Contact Center Interactive Voice Response Coaching Engineering 67

SharpenCX

APRIL 3, 2018

Do customers care about which contact center platform a company uses? The post Do Customers Care About Which Contact Center Platform You Use? appeared first on Sharpen Contact Center Software.

Customer Care 52

Customer Care Contact Center Contact center software Customer Experience 52

CCNG

JULY 26, 2023

Here is information that my fellow CCNG members may want to consider when choosing a new cloud contact center product. 1 As a key part of an organization, contact centers are often greatly affected by change. This can potentially cause serious business or technical challenges down the road.

Cloud contact 195

Cloud contact Contact Center CCNG Finance 195

LiveVox

OCTOBER 2, 2019

Ways to Know It’s Time to Update your Contact Center Platform ER doctors and paramedics keep in mind that they meet patients on one of the worst days of the person’s life.

Healthcare 40

Healthcare Contact Center Self service 40

SharpenCX

SEPTEMBER 5, 2019

The post Ask the Right Questions: 6 Essential Questions you Need Answered before Committing to a Cloud Contact Center Platform appeared first on Sharpen Contact Center Software. If you buy a pair of jeans and later decide you don’t like the fit, it’s not hard to resell them, return them, or.

Cloud contact 64

Cloud contact Contact Center Contact center software 64

TechSee

AUGUST 10, 2023

TechSee’s visual automation platform uses computer artificial intelligence (AI) and augmented reality (AR) to enhance customer and contact center engagements. TechSee’s Computer Vision AI and AR can improve issues facing customer contact centers around first-call resolution, average handling times, and truck roll avoidance.

Average Handle Time 206

Average Handle Time Interactive Voice Response First call resolution Cloud contact 206

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. With the growing customer expectations, enterprises are under great pressure to deliver exceptional service.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

BlueOcean

JANUARY 30, 2024

What math should go into the business case around call center outsourcing costs? (Or Or if you’re keen on delegating that chore, skip this read and contact us today for a cost analysis of your center !) Successful contact center outsourcers have deep expertise in forecasting, staffing, and managing for maximum efficiency.

outsourcing 118

outsourcing Contact Center Call Center Customer Care 118

ShepHyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. What do customers expect from contact centers? . But what exactly do customers expect from your contact center?

Sales 307

Sales CRM Contact Center Customer retention 307

Omnicus

OCTOBER 13, 2021

There is no doubt that a contact center is a must-have for any growing business. As your business has grown, you’ve probably added more and more touchpoints and software to meet your customer’s demands and expectations.

Contact Center 56

Contact Center 56

TechSee

FEBRUARY 16, 2023

Everyone here at TechSee is excited about the launch of our brand new “Open Integration Platform,” a full API platform that puts the visual customer experience front and center. We look forward to seeing how leaders not only integrate but build new experiences with our open platform.”

APIs 109

APIs Technology Customer Experience CRM 109

LiveVox

SEPTEMBER 30, 2019

The post Banks and Credit Unions: 5 Ways to Know It’s Time to Update your Contact Center Platform appeared first on Livevox. For example, if you have an Apple card and don’t recognize a charge, the place of purchase will show up on a map on.

Banking 40

Banking Contact Center Self service 40

SharpenCX

JULY 27, 2023

Our Logic+ platform allows our customers to build advanced self service solutions. When a contact center agent does get involved, the Sharpen platform combines consumer-grade user experience and enterprise-grade functionality to empower agents to do what they love doing: making customers happy.

Self service 67

Self service Contact Center Abandon rate Average Handle Time 67

NobelBiz

JANUARY 3, 2024

Outbound call centers are evolving rapidly, driven by technological advancements and changing market dynamics. In 2024, several key trends are set to redefine the landscape of these centers. Advanced AI Integration: Beyond Customer Service Artificial Intelligence (AI) is no longer a novelty in call centers.

Call Center 105

Call Center Contact center software Contact Center Chatbots 105

NICE inContact

DECEMBER 4, 2019

E-commerce printing company Digital Room had been using different vendors for voice, email and chat. From downtime to sub-optimal scheduling to the lack of a unified picture of performance, the fragmented system presented a growing array of issues that eventually caused the company to re-think its options.

Contact Center 62

Contact Center Best practices Call Center 62

3CLogic

APRIL 10, 2024

A digital-first approach lies at the core of every contact center’s transformation strategy, yet solely relying on digital channels risks damaging your customer service. This is most likely due to a siloed data structure, where engagement data, contact history, and customer records are stored across separate systems.

Management 64

Management Call Logging CRM Call flow 64

Fonolo

FEBRUARY 14, 2023

Call centers have always relied on different forms of automation to provide swift service to their clientele. As technology gets smarter and more intuitive, so does the contact center that benefits from it. To find the answer, you need to evaluate your current call center workflow and identify opportunities for automation.

Call Center 142

Call Center Interactive Voice Response call center software CRM 142

NobelBiz

FEBRUARY 6, 2024

SMS (Short Message Service ) has become a pivotal channel in the contact center industry. Ebook | Call Labeling and Blocking for Contact Centers Compliance and Regulation The regulations in the SMS world are ever-changing. Contact centers should ensure that customers explicitly opt-in to receive SMS messages.

Contact Center 98

Contact Center Automotive contact center solutions Cloud contact 98

NobelBiz

FEBRUARY 20, 2024

Contact centers are the heartbeats of customer service, enabling seamless communication between businesses and their clientele across the globe. These kinds of challenges often stem from vendors having minimal control over their resale of voice services, leaving many contact centers vulnerable.

voip 105

voip Interactive Voice Response Contact Center Call Center 105