NobelBiz

APRIL 1, 2024

Or, to book a platform demo – and see what this is all about – contact our team now. The post First Contact: Stories of the Call Center Podcast Wins Prestigious TMCnet Tech Podcast Award 2023 appeared first on NobelBiz.

Call Center 52

Call Center Contact Center Marketing 52

CCNG

JUNE 29, 2022

A key point for Elaine is how companies are undervaluing the contact center and the rich opportunities that exist there to gain customer insights. Rick also hosts the CX Passport podcast and believes the best meals are served outside and require a passport.

CCNG 369

CCNG Contact Center Surveys Customer Experience 369

CCNG

SEPTEMBER 14, 2022

As an avid reader, listener and consumer of contact center and CX industry news and insights, I have been actively trying to figure out how to provide value to the industry through multiple mediums. I also happen to be a big fan of the All In podcast.

Contact Center 195

Contact Center Feedback Marketing Technology 195

Jon Arnold

MARCH 5, 2020

I’ve been doing a lot of podcasts recently, and here’s the latest one. This time, I’m in conversation with Alisa Bartash of 2600Hz , as part of their ongoing podcast series. The main topic was CCaaS - contact center as a service - what it is, what’s driving the shift to cloud, how it adds value, where it’s heading, etc.

Contact Center 69

Contact Center Cloud contact Education 69

NobelBiz

FEBRUARY 10, 2023

Host: Since we’ve officially entered the connected era, how will the emergence of 5g and IoT empower contact centers? Steve Bederman was invited on the Engati CX Podcast. So do you see contact centers implementing more self service mechanisms? Steve: NobelBiz is a manufacturer of contact center solutions.

Contact Center 52

Contact Center contact center solutions Self service Telemarketing 52

ShepHyken

APRIL 22, 2024

4 Tips for Championing Contact Center Innovation from an Award-Winning Customer Experience Leader by Jay Patel (CIO) The human experience is tied to the tangible results a company sees, such as increased customer loyalty, higher employee retention, and overall business performance.

Customer Service 196

Customer Service B2B B2C Advertising 196

CX Global Media

SEPTEMBER 26, 2017

I met up with Justin Robbins at the opening Demo Hall Bash at the CCDemo in Las Vegas to find out about the top trends in contact centers today. What are the top 3 trends in contact center today?” AI is making the contact center agent a more valued organizational asset.” Click to Tweet. Click to Tweet.

Contact Center 189

Contact Center Employee engagement Chatbots contact center solutions 189

Tethr

AUGUST 9, 2021

July passed us by quickly, and with it came the last five episodes of our twelve-part podcast series, Customer Effort: Through an AI Lens. Catch up on the last five podcast episodes with a quick summary of the greatest hits of last month below: Episode 8: Pillar 2 – Repeat Contacts . Episode 12: Landmines to Avoid.

Customer effort 109

Customer effort First call resolution Engineering Contact Center 109

CX Global Media

NOVEMBER 19, 2018

Change is hard, especially in the contact center industry. The humor of this eye-opener is that those of us in the contact center profession are supposed to be in the business of helping meet the needs of our ever-changing customer expectations. few rated as exceptional contact center leaders are embracing the change.

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Contact Center Coaching Benchmark Call Center 233

TechSee

AUGUST 14, 2023

In addition, he is also a best-selling author, Forbes contributor, blogger & podcaster, and frequent conference speaker. He is currently the Strategy & Optimization Czar at Call Design North America (CDNA), the leader in workforce management solutions for contact centers. ’s 9 Binge-Worthy Marketing Podcasts.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

Jon Arnold

MAY 29, 2023

I’ve recently completed another guest podcast with NICE , and their ongoing CX Pulse series. Telecom fraud has been on my radar quite a lot lately, and this episode touches on how it impacts the contact center, along with how agent training and AI can help mitigate the threats.

Contact Center 59

Contact Center 59

NobelBiz

AUGUST 4, 2021

In this episode of the CX Experience Podcast, Frank Wassenbergh speaks with NobelBiz President Steve Bederman about the contact center industry processes as a whole and NOT the state of technology. The post Process, Not Technology | Steve Bederman on the CX Experience Podcast appeared first on NobelBiz®.

Technology 98

Technology Contact Center Management 98

NobelBiz

JANUARY 5, 2022

In this episode of The CX Leader Podcast, Steve Bederman of NobleBiz joins host Steve Walker to discuss the impact of call centers on customer experience and how contact center technology and culture can have a large impact on customer experience.

Contact Center 98

Contact Center Call Center Technology Customer Experience 98

CX Global Media

MAY 22, 2017

Justin Robbins and Jim Rembach share a preview and insight into ICMI’s Contact Center Expo Conference. What’s hot at the Contact Center Expo besides the Orlando air temperature? Learn about what’s hot at ICMI’s Contact Center Expo.” Join me on the Fast Leader Show Podcast. Click to Tweet.

Contact Center 185

Contact Center Best practices Interactive Voice Response Call Center 185

CX Global Media

MAY 25, 2017

And Lori Bocklund has seen both happen in the current Wild West of contact center technology that exists today. Unstable Contact Center Technology. As Lori states, when it comes to contact center technology, all of this is happening. It’s like the Wild West out there with contact center technology.”

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Contact Center Technology CRM Finance 185

Jon Arnold

JUNE 1, 2023

This post is the first of a two-part podcast series with Cresta , a company that has been doing a lot in the contact center space with Generative AI. I told you I had a lot of new content to share, and am slowly getting all of it out now. The series is being hosted by UK-based EM360 , where I’m a regular contributor.

Contact Center 59

Contact Center 59

Jon Arnold

MARCH 3, 2023

I try to keep to a schedule for publishing on the first week of each month, so it’s time for the March editions of JAA’s Communications and Collaboration Review , along with my Watch This Space podcast. For my podcast, you can subscribe on all the major platforms, or click to listen to the current episode here.

Contact Center 82

Contact Center 82

Fonolo

AUGUST 29, 2018

This is especially true for those of us involved in the cacophony of contact centers; we are essentially the appointed, trusted ‘brand listeners’ who hear many, many voices on a given day, including those of both customers and colleagues. Contact center professionals? It’s simply become too loud.

Contact Center 271

Contact Center Brand ambassadors Morale Telemarketing 271

CX Global Media

JUNE 20, 2017

If you read the media hype about chatbots, you might get worried thinking that Artificial Intelligence will cause widespread contact center extinction. You need to focus on making your chatbot contact center smart. Is your chatbot contact center smart? Contact center agents are irritated.

Chatbots 168

Chatbots Contact Center Scripts Call Center 168

CX Global Media

JUNE 5, 2017

If you stop and think about contact center agent burnout and turnover problems, why have you not considered musculoskeletal disorders (MSDs)? Have you considered MSD as a contact center agent burnout cause? Often, contact center agents do not realize that their work activities are causing their pain.

Agent burnout 192

Agent burnout Contact Center Morale Call Center 192

NobelBiz

MARCH 12, 2024

In a recent enlightening episode of The Chris Voss Show , Steve Bederman, CEO of NobleBiz and a luminary in the contact center industry, shared the tapestry of his entrepreneurial journey. The podcast wasn’t just a recounting of past experiences; it was a call to current and aspiring entrepreneurs.

Education 52

Education Contact Center Technology Personalization 52

Jon Arnold

JUNE 8, 2023

The June editions of JAA’s Communications and Collaboration Review , and Watch This Space podcast are out now. For my podcast, you can subscribe on all the major platforms, or click to listen to the current episode here. If you’re not a subscriber, signing up to my newsletter is easy - the signup page is here.

Feedback 76

Feedback Contact Center 76

Brad Cleveland Blog

JANUARY 11, 2024

Recently, Blake Morgan invited me to be a guest on her podcast. I’ve admired the work Blake has done for years and was excited to have the chance to sit down with her to discuss customer experience, contact centers, and the future.

Contact Center 50

Contact Center Customer Experience Call Center Customer Service 50

CX Global Media

JULY 19, 2018

Contact center quality is transforming just like many other aspects of contact center operations. Meeting with Jim Iyoob from Etech Global Services at IQPC’s Customer Contact Week provided a great perspective on getting more value from contact center quality and most specifically the call monitoring process.

Contact Center 172

Contact Center Call Center Coaching Management 172

Real Blue Sky

JULY 12, 2023

In this podcast episode, our own Bryant Richardson shares his insights on enhancing the customer and employee experience through cloud technology with Avaya’s Chris Bain. One of the key takeaways from this podcast is the importance of adopting a customer-centric approach to technology.

Customer centricity 52

Customer centricity Best practices Technology Customer Experience 52

Real Blue Sky

JULY 12, 2023

In this podcast episode, our own Bryant Richardson shares his insights on enhancing the customer and employee experience through cloud technology with Avaya’s Chris Bain. One of the key takeaways from this podcast is the importance of adopting a customer-centric approach to technology.

Customer centricity 52

Customer centricity Best practices Technology Customer Experience 52

Real Blue Sky

JULY 12, 2023

In this podcast episode, our own Bryant Richardson shares his insights on enhancing the customer and employee experience through cloud technology with Avaya’s Chris Bain. One of the key takeaways from this podcast is the importance of adopting a customer-centric approach to technology.

Customer centricity 52

Customer centricity Best practices Technology Customer Experience 52

Jon Arnold

SEPTEMBER 4, 2019

Cloud is the dominant trend these days in the contact center, so there’s a lot to talk about. As a regular contributor to UK-based Enterprise Management 360 , I get involved in various projects, including podcasts. Am catching up from being away last week, and all three episodes can be accessed from EM 360’s website now.

Contact Center 60

Contact Center Cloud contact Enterprise Management 60

Ansafone

FEBRUARY 21, 2020

In this full podcast interview, we talk with Terra Saffen, Dir. of Operations-West Coast of Ansafone Contact Centers about what it's like to work for a national call center and the ins and outs of the industry. The post Our Up and Close Podcast Inteview with Terra Saffen, Dir.

Contact Center 62

Contact Center Call Center 62

CX Global Media

AUGUST 30, 2017

In my 20+ years in the contact center industry, the past three years elevated this one word to utmost importance. In our rapid paced contact center environments, we must have “focus”. This ONE WORD unleashes contact center peak performance.” You need to automate contact center supervisor activities.”

Contact Center 149

Contact Center Coaching Education Call Center 149

CX Global Media

JUNE 22, 2017

Travel the world over and you’ll find that contact centers have some similar trials and tribulations attempting to deliver great customer service. So, you can bet that these little tips are certain to make your contact center rich with great customer experiences. Join me on the Fast Leader Show Podcast.

Contact Center 191

Contact Center Airlines Call Center Coaching 191

Jon Arnold

JULY 6, 2022

New month - same message, but new editions of my newsletter and podcast. The July issue of JAA Communications and Collaboration Review went out to subscribers yesterday, along with the latest Watch This Space podcast. For my podcast, you can subscribe on all the major platforms, or just pick up the current episode here.

Customer Experience 73

Customer Experience Contact Center 73

Contact Center Geek

DECEMBER 16, 2021

I recently had the honor of joining Hailey Corr on Vistio’s terrific podcast, “Recorded For Quality Assurance”. It was a thrill to talk about with her about contact centers, customer experience, and technology. blog/from-411-operator-to-contact-center-geek/. Great name, right?

Contact Center 62

Contact Center Technology Customer Experience 62

Jon Arnold

AUGUST 9, 2023

However, they’re out now, so this post is an fyi for JAA’s Communications and Collaboration Review newsletter, and the Watch This Space podcast. For my podcast, you can subscribe on all the major platforms, or click to listen to the current episode here. Hoping you’ll check both out, and would love your feedback any time.

Feedback 52

Feedback Contact Center 52

Jon Arnold

JUNE 1, 2022

Our latest BCStrategies podcast is a hot topic - is it a good idea to deploy UCaaS and CCaaS together? While you’re there, take some time to check out our other content - BCStrategies is the best one-stop resource for thought leadership around collaboration, cloud and contact center!

Contact Center 65

Contact Center 65

Jon Arnold

APRIL 5, 2023

It’s time for the April editions of JAA’s Communications and Collaboration Review , along with my Watch This Space podcast. For my podcast, you can subscribe on all the major platforms, or click to listen to the current episode here. If you’re not a subscriber, signing up to my newsletter is easy - the signup page is here.

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Enterprise Contact Center 65