solution conversation-intelligence 
Vistio
FEBRUARY 20, 2024
With the rapid advancement of artificial intelligence and its integration into various industries, one area gaining significant attention is outbound sales call training. Join us as we embrace the potential of AI-powered training solutions to revolutionize sales training.
Outsource Consultants
OCTOBER 23, 2018
Nearshore Contact Center Outsourcing Spotlight: Peru, Argentina, Paraguay, and Uruguay. We’ve helped many clients find Philippine call centers over the years, but recently we’ve seen a significant shift with leading organizations seeking nearshore Central and Latin American contact center outsourcing locations.
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NobelBiz
SEPTEMBER 12, 2023
Understanding the Average Talk Time metric Average Talk Time represents the actual duration an agent spends conversing with a customer. On the flip side, high ATTs may point to prolonged conversations, which can be indicative of inefficiencies, complex inquiries, or inadequate agent training.
Global Response
DECEMBER 21, 2022
For example, you might measure first call resolution rate, average hold time and average handle time, while also measuring how satisfactorily the agent resolved the call, how empathetic or understanding the agent was of the customer’s problems, the overall quality of the information or solution provided, and so on. Did scores improve?
Tethr
JANUARY 18, 2019
Large enterprises – defined as an organization employing more than 1,000 call center agents – are increasingly moving to cloud-based contact center platforms and away from complex on-premise hardware and software. Calls flow securely from the Five9 cloud to the Tethr cloud where they are transcribed and analyzed.
JustCall
MAY 2, 2022
Also, when you listen carefully to what your prospects actually want, you can provide a more accurate solution and stand out from your competition. Questions are an essential part of every effective sales meeting because they can help you better understand the needs of your prospects and identify their priorities. Keep it short.
CSM Magazine
FEBRUARY 20, 2018
One of the most disruptive technologies of our time is Artificial Intelligence (AI) which makes it possible for machines to learn from experience, adjust to new inputs and perform human-like tasks. With this knowledge, AI conducts more productive conversations as well as anticipates needs based on context, preference and prior queries.
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