CCNG

DECEMBER 6, 2020

We all know that contact centers require a thoughtful balance of People, Process and Technology. The technology in a contact center, ideally, should support and enhance the other two components (People and Process). When it comes to technology, vendors are always pushing the next big thing.

Omni-channel support 195

Omni-channel support Contact Center Technology voip 195

DMG Consulting

FEBRUARY 5, 2020

2020 Contact Center Investment Priorities. DMG’s annual survey of contact center investment priorities for the year has confirmed the anecdotal data we’ve been hearing from companies. 2020 is looking to be an outstanding year for contact center investments. Cloud-Based Contact Center Solutions.

Omni-channel support 87

Omni-channel support Contact Center Interactive Voice Response Self service 87

Plantronics

FEBRUARY 7, 2020

There’s no question that contact centers are evolving to support the digital world in which their customers live – where people buy online, interact on social media, and communicate via video.

Omni-channel support 49

Omni-channel support Contact Center Call Center Customer Service 49

Return Customer

JUNE 1, 2016

Omni-Channel Support Options. In fact, many who ask a company a question or leave a complaint on a social channel expect a reply within an hour. To deliver the best customer service experience, offer support options across all channels, and prioritize live chat and voice support. Personalization.

Omni-channel support 93

Omni-channel support Contact Center Personalization Accountability 93

Advantage Communications

OCTOBER 24, 2019

With the holiday shopping season just weeks away, a retail brand’s customer service team should now be planning ahead for omni-channel support for the upcoming Black Friday, Cyber Monday and other key high volume dates.

Omni-channel support 49

Omni-channel support Customer Service outsourcing Sales 49

Fonolo

NOVEMBER 22, 2018

No one channel is dominant enough to make the other channels irrelevant. This has profound implications for the world of customer service as companies are increasingly focused on providing omni-channel support. Who should attend: VPs & Directors of Contact Centers. Importance of Chat. Thomas Howe.

Omni-channel support 57

Omni-channel support Customer Service APIs Engineering 57

Aspect

JANUARY 24, 2019

Im Contact Center Umfeld ist dies eine besonders wichtige Größe, denn durch ihren direkten Kundenkontakt tragen zufriedene Mitarbeiter entscheidend zur Kundenzufriedenheit bei. kompletter Omni-Channel Support – alle Kanäle. kompletter Omni-Channel Support – alle Kanäle.

Omni-channel support 48

Omni-channel support Coaching Contact Center 48