Brad Cleveland Blog
SEPTEMBER 8, 2023
In this video from my LinkedIn Learning course “Managing a Customer Contact Center,” I … Continue reading → The post <strong>Don’t Guess at Staffing: Proven Methods for Your Contact Center</strong> appeared first on Brad Cleveland. How about a Thursday afternoon at 2:00 pm?
HGS
MAY 27, 2015
The Contact Center Evolution: 5 Focus Areas to Move from Vanilla to Value. Contact centers have undergone significant transformation in the past few years, driven largely by the shift from voice to digital and omni-channel customer service. Posted by Matthew Vallance. Widening Service Delivery Scope.
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Revation Systems
JANUARY 12, 2018
The primary difference between a legacy call center and a cutting-edge contact center is the ability for users to leverage a variety of multimedia features — including email, text, web chat, video, VoIP and even social media. The post CX: The Shift from Call Center to Contact Center appeared first on Revation Systems.
Brad Cleveland Blog
SEPTEMBER 8, 2023
In this video from my LinkedIn Learning course “Managing a Customer Contact Center,” I … Continue reading → The post <strong>Don’t Guess at Staffing: Proven Methods for Your Contact Center</strong> appeared first on Brad Cleveland. How about a Thursday afternoon at 2:00 pm?
Brad Cleveland Blog
FEBRUARY 9, 2022
There are three immutable laws at work in contact centers that you must keep in mind. Find more videos about contact centers in my LinkedIn Learning course “Managing a Customer Contact Center.” They’re always present.
Vcaretec
SEPTEMBER 11, 2023
Businesses may provide excellent, dependable, and consistent customer service through their outsourced contact centers when these two factors are in perfect balance. Every client is treated as a partner at the Vcaretec Call center , and we always strive to uphold a high quality of performance.
NICE inContact
FEBRUARY 23, 2016
Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions. True multi-channel support for blended inbound and outbound voice, voicemail, email, chat, text and social media channels.
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