Taylor Reach Group

JUNE 9, 2020

These past few months, we’ve watched contact centers turn to backup plans C and D as work schedules were impacted by stay-at-home orders or their agents’ refusal to go in because of the pandemic. Those who chose to make the contact center their temporary dwelling did so without the ability to take showers.

Virtual Agent 129

Virtual Agent Contact Center outsourcing Government 129

DMG Consulting

DECEMBER 1, 2020

2020 Contact Center Retrospective. But, despite all of the challenges, a lot of good things have happened, including in the world of contact centers. Surprisingly, contact centers were some of the most successful in getting their employees home and back in operation. Bottom Line.

Contact Center 100

Contact Center Government Self service Virtual Agent 100

Taylor Reach Group

JUNE 15, 2017

Drive to $15 - How Minimum Wage Increases Will Impact Businesses & Contact Centers. What will be in impact on Call and Contact Centers? The most affected industries are expected to be retail and hospitality and Contact Centers. Impact on the Contact Center.

Contact Center 48

Contact Center outsourcing Telemarketing Virtual Agent 48

Xaqt

JANUARY 15, 2021

Paul Stockford of Saddletree Research, a leading analyst firm in the Contact Center industry, published today a Research Brief covering Xaqt's AI powered Vaccination Communication and Scheduling automation platform. Please contact Chris Crosby at chris@xaqt.com for questions or further commentary.

Virtual Agent 40

Virtual Agent Government Contact Center Chatbots 40

DMG Consulting

JANUARY 20, 2022

While a large number of enterprises reported record earnings in 2020 (and indications are very positive for strong results in 2021), others either closed their doors or were kept afloat by government support and subsidies. As of the end of the first half of 2021, total revenue for vendors that offer contact center WFO suites was $1,895.9

Enterprise 54

Enterprise Contact Center Employee engagement Virtual Agent 54

Dialer 360

SEPTEMBER 7, 2018

Call center outsourcing company’s expansion is driven by innovation and global competition. Moreover, poorly argued for the call center outsourcing industry. They are spending heavily on hiring good customer support executive in call centers. You have an all-around view of your contact center.

outsourcing 20

outsourcing Call Center Contact Center Education 20

Taylor Reach Group

JUNE 5, 2017

These in-house Centres generally pay more than their outsourced compatriots and many are already paying more than minimum wage and maybe near or above the $15 per hour threshold so the effect will be less dramatic. That being said, the minimum wage increases will inevitably impact Contact Centres in Ontario. Effect on Outsourcers.

outsourcing 50

outsourcing Telemarketing Virtual Agent Government 50