Contact Center Customer advocacy Customer Experience Quality management 
Playvox
FEBRUARY 13, 2023
With corporate budgets tightening, contact center leaders might be tempted to cut into your quality management funding. But quality management is a vital area of your business — it’s what ensures your customers get top-notch service. of their revenue due to bad experiences.
Brad Cleveland Blog
MAY 29, 2020
How do you know what a customer needs? If you mention customer advocacy and pose that question many executives will say, “Well they tell us, right?” ” I think they picture a frustrated customer across the counter or perhaps calling or posting a message that describes a problem.
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Brad Cleveland Blog
MAY 29, 2020
How do you know what a customer needs? If you mention customer advocacy and pose that question many executives will say, “Well they tell us, right?”
Brad Cleveland Blog
AUGUST 18, 2017
It’s been a great experience. One of the most recent courses is on Customer Advocacy – what it is, how it’s done and how to maximize … Continue reading → The post Empowering Employees to Be Customer Advocates appeared first on Brad Cleveland.
Brad Cleveland Blog
MAY 29, 2020
How do you know what a customer needs? If you mention customer advocacy and pose that question many executives will say, “Well they tell us, right?” ” I think they picture a frustrated customer across the counter or perhaps calling or posting a message that describes a problem.
Brad Cleveland Blog
AUGUST 18, 2017
It’s been a great experience. One of the most recent courses is on Customer Advocacy – what it is, how it’s done and how to maximize its benefits. If you are interested in how to empower employees to be customer advocates and how to encourage customers …
Brad Cleveland Blog
AUGUST 18, 2017
It’s been a great experience. One of the most recent courses is on Customer Advocacy – what it is, how it’s done and how to maximize its benefits. If you are interested in how to empower employees to be customer advocates and how to encourage customers …
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