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Service Spotlight: Real Results for Real Estate

TeleDirect

Success in real estate depends on a host of factors. You’ll note that many of the top real estate firms consistently earn high marks for customer service, revenue ranks, market share, and more. If you’re in the real estate industry and currently use BPO services, you already know the tremendous advantage they provide.

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Enabling a Mobile Contact Center Workforce with Aspect® Workforce Optimization™ Version 20

Aspect

Contact centers, like most business, have had to find solutions to provide their essential service from somewhere other than densely populated offices where COVID – 19 might spread. For a period, it was mandatory that contact centers get agents out of the building.

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Who uses VoIP? (Use Cases of VoIP in Different Industries)

JustCall

Replacing its traditional counterpart, the technology is heavily deployed across industries and sectors today. . Fixing Communication Gaps Across Industries. VoIP phones solve this problem for businesses across industries by allowing agents to work flexibly from any location. The inflexibility of on-premise work.

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How to Improve Your Contact Center Technology in 2018

Aspect

But in an age of digital innovation, you don’t necessarily need the bandwidth or resources of industry giants in order to remain competitive. Instead, take advantage of cutting-edge solutions to remain agile, productive and support customer experience initiatives. Not sure where to begin?

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How to Improve Your Contact Center Technology in 2018

Aspect

But in an age of digital innovation, you don’t necessarily need the bandwidth or resources of industry giants in order to remain competitive. Instead, take advantage of cutting-edge solutions to remain agile, productive and support customer experience initiatives. Not sure where to begin? Not sure where to begin?

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The Future of Workforce Engagement: How to Integrate AI

Playvox

The term “buyer’s market” is best known for describing the state of the real estate market, but it’s also applicable to contact centers. AI-driven tools and platforms are shaping the way contact centers engage with and manage their workforce. Why Workforce Engagement Matters to Business?

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How to Calculate Your Total In-House Contact Center Costs

TLC Associates

You’ve likely thought that very question (or a variation of it) while talking to vendors about outsourced contact center solutions. Yet there’s another equally important follow-up question you need to ask: “how much do in-house contact center operations cost me?”. Your Contact Center Location Costs.