Enghouse Interactive

MAY 25, 2020

Best Practices for Securing Video Calls. Video helps maintain relationships in ways that no other type of communication can. We’ve compiled some of the best practices for your organization to consider when using video-conferencing. Resource: Video Conference Security – Basic Checklist. Recommended Best Practices.

Healthcare 40

Healthcare Best practices Government Enterprise 40

Cisco - Contact Center

FEBRUARY 19, 2021

A suite of purpose-built applications that provide out-of-the-box SaaS functionality for function-specific interactions, including a full cloud contact center solution, management and automation of marketing campaigns, service and operational notifications for customers and video assistance for teams and customers.

Customer Experience 128

Customer Experience Contact Center APIs contact center solutions 128

NobelBiz

FEBRUARY 27, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Enghouse Interactive

JUNE 17, 2020

Transform the Contact Center with Microsoft Teams (blog series). Register for our Webinar with Robin Gareiss, President and Founder of Nemertes Research . Blog #1 Enhancing the Customer Experience. Microsoft Teams Collaboration Still Needs More Tools…Close those Gaps. Especially when exceptional situations or needs arise.

Interactive Voice Response 52

Interactive Voice Response Self service Abandon rate Contact Center 52

NobelBiz

AUGUST 22, 2023

Remote Accessibility According to financesonline , during the pandemic, VoIP and video conferencing grew by almost over 212% due to increased remote work. Enhanced Communication: Bridging Global Gaps Superior Video Conferencing High-definition video conferencing, once a luxury, is now a staple for many businesses.

voip 98

voip Telecommunications Contact Center Contact center software 98

Noble Systems

SEPTEMBER 8, 2020

Internal chat tools can help, as well as daily video standups and team check-ins. Additional Resources: Webinar: From Onsite to Fully Remote Operations at Perdoceo Education – A CIO’s Perspective • Sep 15, 2020 @ 2:00PM • Register: US • APAC • EMEA. Making the Change with Confidence.

contact center workforce 76

contact center workforce Best practices Contact Center Employee engagement 76

Enghouse Interactive

SEPTEMBER 29, 2020

Each engagement must be a positive experience, quick, seamless, and painless, regardless of the channel or channels they choose to use – voice, SMS, video, email, social media, or any combination thereof. . Doing so, will transform your contact center from a cost-center into a revenue generator.

Interactive Voice Response 80

Interactive Voice Response Chatbots Self service Enterprise 80

Serenova

MARCH 31, 2020

Serenova’s CxEngage cloud contact center solution goes beyond simply moving agents from a seat in the contact center to one in their own home, it provides tools and features that keep your contact center agents working safely and productively long-term.

Contact Center 90

Contact Center Gamification contact center solutions Finance 90

JustCall

APRIL 5, 2023

per user/per month Why Microsoft Teams As An Alternative to RingCentral Microsoft Teams doubles up as a multi-faceted team communications platform, which allows users to seamlessly transition between text, voice, and video connections. Conversations can jump around quite often A quick way to share files like pdf, jpg, videos, etc.

voip 52

voip Enterprise Interactive Voice Response CRM 52

Pipkins

SEPTEMBER 11, 2020

He has a background in call center operations management for five years, workforce management for five years, and has eight years of management experience. He enjoys video games, building computers, sports (he played basketball, baseball, and football in high school), and recently fitness.

contact center solutions 69

contact center solutions Call Center Customer Care outsourcing 69

NobelBiz

FEBRUARY 21, 2022

Whatever the driving force behind this transition, it is important to consider the technological advancements that have occurred in the contact center space in recent years. In that regard, Cloud Contact Center Solutions (CCaaS) are replacing old technologies and opening up new potential for organizations.

Contact center software 52

Contact center software Contact Center contact center solutions Cloud contact 52

Enghouse Interactive

FEBRUARY 9, 2021

Contact centers, using AI and UCaaS, drive better customer service perceptions, agent performance and improve overall outcomes . In our last blog , we explored how successful companies outperform customer expectations by leveraging video – a communications channel that customers have come to prefer. increase versus 22.3%

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

Serenova

JUNE 24, 2020

To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. Start with a Cloud Contact Center Solution. Include AI as Part of the Mix (Not a Singular Solution).

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

JustCall

APRIL 5, 2023

Mitel is a Canadian telecommunications company that provides unified communications solutions for businesses of all sizes and scales. Voice and Video Conferencing It also offers voice and video conferencing features to power up the team’s collaboration in real-time, by bridging the distance caused by remote work.

APIs 52

APIs Analytics Enterprise Feedback 52

Serenova

JUNE 24, 2020

To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. Start with a Cloud Contact Center Solution. Include AI as Part of the Mix (Not a Singular Solution).

Contact Center 98

Contact Center Multichannel contact center solutions Cloud contact 98

JustCall

MARCH 10, 2023

By eliminating the reliance on telephony systems to place and receive calls, cloud-based unified communications provide high-quality voice and video calling based on VoIP technology. Nextiva Nextiva is a more comprehensive business solution for communications operations. This is what UCaaS voice apps utilize.

voip 40

voip APIs contact center solutions Contact Center 40

Fonolo

SEPTEMBER 20, 2018

Yet, we have now seen this negative AI narrative emerge in sensationalized news pieces, videos, and industry articles. To this end contact center solution specialist Fonolo have partnered with GTACC for a one-hour webinar to explore the impacts of AI on customer support, service and experience.

Education 65

Education Contact Center Government contact center solutions 65

Enghouse Interactive

SEPTEMBER 1, 2020

Register for our upcoming webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst of Contact Babel and John Cray, Vice President – Product Management, Enghouse Interactive. It’s Not an Option – It’s Expected (Blog Series).

Self service 79

Self service Contact Center Chatbots First call resolution 79

Playvox

JANUARY 13, 2022

The right solutions can help organizations successfully adapt to new and existing contact center trends. Cloud-based contact center solutions can reach every employee no matter where they are, which supports a hybrid work model. Ready to prepare your contact center for the future?

Contact Center 79

Contact Center CRM Entertainment Virtual Agent 79

Enghouse Interactive

OCTOBER 13, 2020

Doing so, will transform your contact center from a cost-center into a revenue generator. AI Makes It Possible (Blog Series). Understanding Why Transforms the Customer Experience. Help make sure your organization delivers the customer experience that exceeds their expectations.

Scripts 95

Scripts Interactive Voice Response Analytics Contact Center 95

Enghouse Interactive

OCTOBER 21, 2020

Access the On-Demand Webinar Playback of “How AI-Enabled Super-Agents Improve CX” with Kate Leggett , Vice President and Principal Analyst Service Application Development and Delivery, Forrester Research, with Steve Nattress , Director, R&D and Jacki Tessmer , Vice President – Product Marketing, Enghouse Interactive.

Self service 76

Self service Contact Center Benchmark Chatbots 76

NobelBiz

JANUARY 16, 2024

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case. All enabled by NobelBiz leading contact center technology.

Call Center 52

Call Center Interactive Voice Response Contact Center Inbound sales 52

Enghouse Interactive

JUNE 2, 2020

We spoke with Steve Morrell , the Managing Director of ContactBabel , a global Contact Center focused research firm, to discuss some of the intriguing, trends he’s identified in his recently published reports: The Inner Circle Guide to Cloud-based Contact Center Solutions.

Contact Center 48

Contact Center contact center solutions Banking Technology 48

Enghouse Interactive

APRIL 13, 2021

No disruption to contact center call handling capabilities, just the benefits of being able to now handle different ways customers want to engage with your organization: SMS. Video… . Doing so will transform your contact center from a cost center into a revenue generator. . Facebook Messenger.

Contact Center 91

Contact Center Morale Technology Self service 91

Enghouse Interactive

AUGUST 26, 2020

By leveraging web-chat, SMS, social media or video… customers determine what is best for them at any moment in time, for whatever reason they choose. Doing so can transform your contact center from a cost-center into a revenue generator. .

Self service 58

Self service Contact Center CRM Customer Support 58

Enghouse Interactive

SEPTEMBER 10, 2020

Access the on-demand playback of our recent webinar “When, How and Why Customers Self-Help” with Steve Morrell, Managing Director and Principal Analyst of Contact Babel and John Cray, Vice President – Product Management, Enghouse Interactive.

Self service 52

Self service Abandon rate Contact Center First call resolution 52

Enghouse Interactive

JANUARY 13, 2021

AI, Teams UC and Video. . Lots of companies are exploring how to use Artificial Intelligence (AI), Microsoft Teams, Unified Communications (UC), and Video to meet the ever-increasing expectations of their customers, and by extension, how better to engage with their partners, suppliers, and even their own internal people. New approach?

Contact Center 60

Contact Center Scripts Cloud contact Technology 60

Enghouse Interactive

JULY 27, 2020

Transform the Contact Center with Microsoft Teams (blog Series). Register for our webinar with Dane Smith, Enghouse Education and Training Manager, and Jacki Tessmer, VP Product Marketing. UCaaS, such as Microsoft teams will help speed transition into the future – the future of the contact center.

Contact Center 52

Contact Center Education First call resolution Cloud contact 52

Enghouse Interactive

OCTOBER 19, 2020

Register for TOMORROW’s webinar ( October 21 st at 11:00 EDT) “How AI-Enabled Super-Agents Improve CX” with Kate Legget , Vice President and Principal Analyst Service Application Development and Delivery, Forrester Research, with Steve Nattress , Director, R&D and Jacki Tessmer , Vice President – Product Marketing, Enghouse Interactive.

First call resolution 52

First call resolution Feedback Enterprise Contact Center 52

Enghouse Interactive

OCTOBER 23, 2020

To power this transformation, organisations are increasingly turning to Microsoft Teams, which combines workplace chat, video meetings, file storage, and application integration to deliver a powerful collaboration environment. Building a Collaborative Contact Centre with Microsoft Teams.

Customer Experience 52

Customer Experience contact center solutions Technology Customer Service 52

Enghouse Interactive

JULY 7, 2020

Transform the Contact Center with Microsoft Teams (blog series). Register for our Webinar with Robin Gareiss, President and Founder of Nemertes Research. In our first blog, we explored how Microsoft Teams, when integrated into a Contact Center, helps provide a better experience for the end-customer.

Self service 52

Self service Contact Center CRM Quality management 52

Enghouse Interactive

JULY 1, 2021

For example, tenants are far more likely to watch a short video that shows how to restart their boiler, rather than search through an 800-page user manual. Why not join our webinar on the 15 th July where we will discuss how to transform service delivery in the housing sector with the latest technology trends. Register here :

Customer Service 56

Customer Service Self service Chatbots Analytics 56

Serenova

JUNE 24, 2020

To deliver this successfully, agents need contact center solutions that allow them to move between channels and touchpoints easily so they can seamlessly help customers regardless of the channel. Start with a Cloud Contact Center Solution. Include AI as Part of the Mix (Not a Singular Solution).

Call Center 40

Call Center Multichannel Contact Center contact center solutions 40

Enghouse Interactive

JULY 7, 2021

Register for our upcoming SmartQuality Launch webinar to learn how. Continuous improvement by better coaching agents. Increases revenues by improving the customer experience and driving better results.

Scripts 52

Scripts Coaching Contact Center Call Center 52

NobelBiz

JANUARY 31, 2022

Some will utilize text and graphics, while others will employ animations, videos, or even logical decision trees, depending on the intricacy of the subject to be communicated. At NobelBiz, we believe that Across all communication channels, your contact center can deliver an intuitive and seamless customer experience for your clients.

Contact Center 52

Contact Center Contact center software Cloud contact Technical Support 52

JustCall

APRIL 5, 2023

They provide voice and video capabilities across borders to improve collaboration, communication, and productivity. link] While every user must do their due diligence when selecting a contact center solution for their business, it’s clearly JustCall that offers a more expansive set of features in comparison with RingCentral.

Interactive Voice Response 52

Interactive Voice Response voip Analytics Contact Center 52

JustCall

JULY 20, 2022

It is a virtual phone system that’s primarily focused on collaboration features such as voice, call center, call management, and video conferencing, to name a few. 8×8 is a SaaS-based phone, video, chat, and contact center platform for businesses. Top Features of GoToConnect. GoToConnect Pricing Plans.

voip 10

voip Interactive Voice Response Enterprise APIs 10