contact center solutions Feedback Gamification Study 
Playvox
JANUARY 30, 2024
Numerous studies link employee satisfaction, performance, and engagement with management’s ability to provide actionable, positive feedback and coaching. In order to be successful, managers need to be better equipped to provide ongoing feedback and employ effective strategies to boost employee engagement. What is Gamification?
NobelBiz
FEBRUARY 27, 2024
Agent screen capture technology offers a solution by allowing supervisors to review agents’ screens during customer interactions. This not only helps in ensuring compliance with protocols but also provides opportunities for coaching and feedback based on actual performance. Use this feedback to make informed improvements.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Playvox
APRIL 11, 2023
But disengaged agents create challenges in a customer service center. A 2021 Gartner study found that disengaged customer service reps create a high-effort customer service experience three times as often as engaged employees do. When agents are clear on their priorities, they become more engaged, according to the Gartner study.
Serenova
APRIL 13, 2020
A study by Harvard Business School found that 28% of the time, an incident that had a minor impact on a project had a major impact on people’s feelings. Whether it’s performance dashboards, real-time feedback or virtual announcements, Serenova’s CxEngage helps contact centers recognize performance no matter where it happens.
Balto
JUNE 3, 2022
Studies show that creating a sense of community boosts retention. With high churn rates in many contact centers, helping agents engage with their peers can meaningfully impact on your organization. Over 67% of contact centers measure engagement through periodic agent feedback surveys.
Playvox
APRIL 25, 2023
A 2022 ICMI study revealed that 34% of contact centers cited training a remote workforce as their biggest challenge. Incorporate feedback. Taking the time to incorporate agent feedback helps make your training more effective. Related Article: 5 Ways Contact Center Managers are Adapting to Remote Work 2.
NobelBiz
APRIL 18, 2023
The customer satisfaction score aims to get feedback on specific topics such as products or services, quality of interactions with call center agents or after-sales support, purchase procedures, customer experience impression, etc. You can learn more about call center gamification in this workshop episode.
Expert insights. Personalized for you.
79 
Let's personalize your content