JustCall
MARCH 9, 2023
While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. What are Contact Center Software Solutions?
SharpenCX
AUGUST 1, 2022
Waiting on hold for an agent to help with something simple, like a password reset or common question, can be very frustrating. Automating menial and repetitive tasks has huge impacts on both your agent’s workload and your customer’s satisfaction. Learn more about the SharpenCX platform.
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Cisco - Contact Center
AUGUST 3, 2020
This award honors vendors that have embraced technology as a key tool for customer service excellence and distinguish their success as innovators, thought leaders, and market movers in the contact center and customer care industries. Let me share some of the reasons Webex Contact Center received this recognition.
Playvox
MARCH 19, 2024
AI is also finding its way into contact centers, as technology allows machines or computers to process information in a similar fashion, but much faster than humans. But as customers’ communication needs and preferences shifted, contact centers today provide omnichannel support.
NobelBiz
JANUARY 10, 2021
For some time now, Chatbots have become famous in contact centers. It is an artificial intelligence tool that can be described as a virtual agent. As a result, a Chatbot is presented as a real solution for improving customer experience in a call center. Does it allow you to redirect urgent requests to your agents?
Hodusoft
OCTOBER 19, 2023
Effective use of technology not only helps streamline operations but also improves the contact center’s efficiency. These tools can be used to address common or routine customer inquiries, reducing the need for human agents’ interference. To Grow Your Business with HoduCC -Contact Center Software.
Avaya
JUNE 24, 2019
Most recently, we announced the general availability of Avaya integration with Google Cloud to provide organizations with the level of flexibility, efficiency and scalability they need to deploy powerful, simplified, AI-enhanced communication and collaboration solutions that transform the customer and agent experience.
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