contact-center-services-industry energy-utilities-customer-care-outsourcing 
CCNG
JANUARY 31, 2024
These generational workers help customers within up to five channels: email, chat, text, phone, and social medial. Customers want better self-serve options to give them the right answer quickly in a multitude of different ways: chatbots, internal customer portals, external websites, and company apps.
Outsource Consultants
OCTOBER 2, 2018
Nearshore outsourcing in Latin American countries (Caribbean, Mexico, and South America) has been growing rapidly over the last several years. As demand for nearshore contact centers increases, we’ve been helping more and more businesses find the right partner – with remarkable results. provider costs by up to 50%.
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Balto
SEPTEMBER 16, 2022
In our most recent report on how to recession-proof your contact center, we found that executives who viewed their contact center as a waste of resources had nearly 3x the agent churn compared to those that did not, as well as lower NPS and CSAT scores across the board. That’s nearly a 3x increase.
Help Scout
SEPTEMBER 14, 2021
With access to fewer resources and generally leaner teams, small businesses need to be more creative and tactful in their approach to customer service. Armed with those insights and learnings, you should be able to get started on — or refine — your own customer service program to start delivering consistently exceptional support.
Anexa BPO
MARCH 31, 2021
BPO (Business Process Outsourcing) companies have evolved, expanded and improved over the past several years; providing the freedom for both SMBs and global enterprises to further business development. Today we will take a deep dive into the world of outsourcing – and in particular – BPO companies and their advantages.
Vistio
JULY 11, 2022
And for about six and a half years I was on the BPO or Business Process Outsourcing team with a particular focus on customer contact and really enjoyed that outside of Boston and went to Stream Global Services for a short time. I think it’s a complicated industry. There was a leadership change going on there.
Vistio
APRIL 2, 2022
She is an expert in the design and continuous improvement of the remote working model for contact centers, support functions, and enterprise, both in-sourced and outsourced. And that was actually in my first contact center assignment, it was with an outsourcer. I totally agree with you, Hailey.
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