The Northridge Group

AUGUST 31, 2023

Employees equipped with the right skills and knowledge connected to emerging Technology can deliver personalized and memorable experiences that customers will appreciate.

Average Handle Time 67

Average Handle Time Healthcare contact center associations Contact Center 67

The Northridge Group

AUGUST 31, 2023

Employees equipped with the right skills and knowledge connected to emerging Technology can deliver personalized and memorable experiences that customers will appreciate.

Average Handle Time 67

Average Handle Time Healthcare contact center associations Contact Center 67

The Northridge Group

JUNE 2, 2023

SUCCESS STORY – HEALTHCARE Healthcare insurance companies serve both members (patients) and providers in their contact centers. Having contact center associates proactively reach out to deliver good news to customers can make a big difference and is a smart approach. Tips for Improving B2B CX 1.

B2B 67

B2B B2C Contact Center contact center associations 67

Vistio

DECEMBER 15, 2021

He has been named a top thought leader in the contact center space and serves on the steering committee for the Northern California Contact Center Association. ” I called the bank, and I was fascinated with this person that I called an operator, or my mother called an operator. This is personalization.”

Contact Center 52

Contact Center Banking contact center associations Technology 52