AWS Machine Learning

MARCH 1, 2024

The rise of artificial intelligence (AI) has created opportunities to improve the customer experience in the contact center space. With Amazon Lex bots, you can use conversational AI capabilities to enable these capabilities within your call center. Select the partner event source and choose Associate with event bus.

Chatbots 96

Chatbots APIs Self service Contact Center 96

NobelBiz

APRIL 2, 2024

At the core of this modern transformation lie Enterprise Contact Center Solutions , sophisticated platforms designed to streamline communication, enhance productivity, and drive customer satisfaction. With the growing customer expectations, enterprises are under great pressure to deliver exceptional service.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

TeleDirect

DECEMBER 4, 2023

Our team of inbound and outbound call center agents are experts! As a BPO contact center, we understand the magic of collaboration. Their innovative APIs and cloud connection services are the perfect tools to improve our fantastic call centers. Plus, we love that they share so many of our business values.

Customer Service 62

Customer Service APIs call center solutions Contact Center 62

Eptica

JANUARY 6, 2023

Date: Friday, Janvier 6, 2023 Author: Laurianne Merour - Digital Marketing Manager Centre de contact natif Teams : la nouvelle ère. Pour la première fois, les agents des centres de contact peuvent être à la fois distants et connectés à toute l’entreprise, où qu'ils soient. Publié le: 06 Janvier 2023.

APIs 117

APIs Coaching Contact Center Marketing 117

TechSee

JUNE 9, 2022

per contact compared to live channels which cost an average of $8.01 per contact. For example, the visual data may indicate that the customer needs to order a new part, and will need to speak with a contact center agent from the vacuum’s hardware department, not say, the mobile app team. Who Changed the Channel?

Customer Experience 145

Customer Experience Self service Interactive Voice Response Technical Support 145

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification?

CRM 82

CRM Contact Center APIs Customer Service 82

UJET

NOVEMBER 19, 2020

The API integration linking your contact center and your customer relationship management (CRM) tool shouldn’t be holding you back. API integrations are lines of code that connect two or more applications, like your CRM and your contact center. What Exactly Is CRM Contact Center Unification?

CRM 82

CRM Contact Center APIs Customer Service 82

delighted

APRIL 20, 2021

Today, we’re very excited to announce a long-waited enhancement to Autopilot, the Autopilot API. With these new Autopilot REST API endpoints, you’ll be able to add, update, and remove customers from your survey list automatically – no more manual uploads necessary. Check out the Help Center to learn more about setting up Autopilot.

APIs 89

APIs Surveys Feedback Customer Experience 89

JustCall

APRIL 3, 2024

Auto dialers are a secret weapon for call centers and sales teams. Automation features and open API: An auto dialer offers open APIs so your developers can- – Build automation workflows for call logging, – Build workflows for notes logging – Help with reporting and analytics tasks (i.e.,

Sales 52

Sales CRM Scripts APIs 52

Babelforce

OCTOBER 20, 2021

An API is an application programming interface. You can think of an API as a sort of universal translator. Different software applications have their own ways of “talking” and the API makes sure that they can “talk” to each other. APIs in action: a practical example. How APIs improves customer experience.

APIs 52

APIs Airlines Contact Center Upselling 52

Expivia

AUGUST 4, 2023

We want to show you how we are automating QA in our contact center with AI. The Role of QA in Our Contact Centers Our QA team has always been the backbone of customer satisfaction, ensuring every interaction aligns with our company standards. We also evaluated the context in which these forms are used.

APIs 52

APIs Contact Center Call Center CRM 52

VirtualPBX

FEBRUARY 18, 2021

The underlying platform that runs our Business Phone Plans , called Dash, includes an API that we use internally to pass information from one part of the system to another – such as when you transfer a call. VirtualPBX API: For Pros and Custom Solutions. We offer you our API in case you need it to bring your product to life.

APIs 98

APIs Call flow Enterprise Contact Center 98

AWS Machine Learning

AUGUST 30, 2023

QnABot allows you to quickly deploy self-service conversational AI into your contact center, websites, and social media channels, reducing costs, shortening hold times, and improving customer experience and brand sentiment. Generated answers can be modified to create the best experience for the intended channel.

Self service 105

Self service APIs Transportation Contact Center 105

DMG Consulting

JANUARY 1, 2024

The Report explores how workforce engagement management (WEM) suites are transforming into next-gen platforms that support the increasingly complex and varied requirements of contact centers and all other customer-facing departments that leverage them to improve the customer experience (CX), employee experience (EX), and productivity.

Consulting 59

Consulting Consulting Enterprise Marketing 59

Edify

JANUARY 4, 2021

After graduating, he spent several years working at another contact center software company, quickly moving from a junior software engineer to team leader to senior software engineer. He focused primarily on API development and worked on a voice platform. versions.

APIs 96

APIs Contact center software Engineering Contact Center 96

TechSee

SEPTEMBER 21, 2023

This allows field service teams to learn from the contact center, the contact center to learn from customer self-service, and management to gain a 360° view of all service interactions. You can also use these visual AI models within your own applications via our secure APIs.

Engineering 109

Engineering Enterprise Chatbots Self service 109

AWS Machine Learning

FEBRUARY 6, 2023

Contact centers are using artificial intelligence (AI) and natural language processing (NLP) technologies to build a personalized customer experience and deliver effective self-service support through conversational bots. We end by explaining how contact centers can keep AI models up to date using Talkdesk AI Trainer.

Cloud contact 68

Cloud contact Self service Contact Center Virtual Agent 68

Cisco - Contact Center

JANUARY 10, 2023

Contact Center/Ap Development/Unified Communications Readiness. With expertise in DevOps, Infrastructure-as-Code, cloud, and Software-Defined Infrastructure, Xentaurs turns complex technology into digital solutions that are easy for businesses to consume.

Banking 145

Banking Enterprise APIs Contact Center 145

AWS Machine Learning

OCTOBER 4, 2023

The strategic use of CDS Hooks allows clinicians to quickly develop more patient-centered care plans and assist the prior authorization process by disclosing critical administrative and clinical requirements. Amazon API Gateway invokes the Patient View Hooks AWS Lambda function.

Healthcare 92

Healthcare APIs Transportation Education 92

pindrop

APRIL 9, 2020

Multifactor Authentication has many advantages; however, effectively getting consumers enrolled in authentication activities is mission-critical for contact center security professionals. Keep things simple with API integration whenever possible. Keep things simple with API integration whenever possible.

APIs 109

APIs Contact Center Interactive Voice Response Call Center 109

delighted

DECEMBER 3, 2021

Think about all the apps you currently use that are centered around productivity. Great examples of automated distribution include survey integrations and Application Programming Interface (API) connections. Create custom APIs for more complex use cases. Enter survey automation. Not to worry! How do you get started?

Surveys 97

Surveys APIs SaaS Engineering 97

3CLogic

FEBRUARY 28, 2024

Strategies not centering around AI and automation are quickly neglected by executive leaders. For a contact center striving for operational efficiency, that’s a massive amount of time and by default, cost! According to Indeed , the average salary for a contact center agent in the US is $17.42

Contact Center 59

Contact Center Average Handle Time APIs Customer centricity 59

SmartAction

OCTOBER 26, 2023

The healthcare landscape underwent a profound transformation in the aftermath of the COVID-19 pandemic, reshaping the traditional roles of Interactive Voice Response (IVR) systems and contact centers. EHR platforms have also opened up APIs for AI to capture new patients not already in the system.

Healthcare 66

Healthcare Interactive Voice Response Virtual Agent Self service 66

Talkdesk

SEPTEMBER 4, 2020

Through the use of APIs, an entire ecosystem of pre-vetted banks and third-party providers is integrated, allowing a company to serve its customer base better and faster. Agents need to have the ability to take calls from anywhere — even using their mobile devices — to help contact centers deal with unexpected surges in customer demand.

Banking 114

Banking Contact Center APIs Cloud contact 114

TechSee

JUNE 29, 2023

Contact center agents often get daily or weekly briefings with the latest updates. These integrations will encompass primary API data syncs and AI-to-AI integrations between the service AI and the various AI solutions provided by each platform. You must equip your LLM to receive and utilize these updates like any agent.

Chatbots 202

Chatbots Customer Service Wait times APIs 202

Expivia

FEBRUARY 15, 2024

API Openings and Screen Recording for Chrome OS: Opening APIs for analytics, particularly for full transcription data, and introducing screen recording capabilities for Chrome OS users are significant steps forward.

Virtual Agent 75

Virtual Agent APIs Analytics Chatbots 75

NobelBiz

APRIL 23, 2024

Initial Contact : The agency contacts the debtor to inform them about the debt and their intention to collect. This is why automation is especially transformative in contact centers. This targeted approach increases the chances of successful collections and enhances customer satisfaction by reducing unnecessary contact.

Customer centricity 52

Customer centricity Contact Center Technology Telemarketing 52

AWS Machine Learning

DECEMBER 14, 2022

We discuss how to make audio files available to Amazon Transcribe and enable transcription of multi-lingual audio files when calling Amazon Transcribe APIs. Access the Amazon Transcribe console and call Amazon Transcribe APIs. For AWS Region , choose the same Region as your Amazon Transcribe API endpoints. Solution overview.

APIs 96

APIs Accountability Analytics Contact Center 96

Quality Contact Solutions

MAY 5, 2022

Unfortunately, not all Contact Center Service providing companies like Quality Contact Solutions can do this. Windle is the Director of Client Engagement at Quality Contact Solutions. Omnichannel Solutions. Request a Price Quote. If you’re looking to outsource and omnichannel is important to you.

outsourcing 98

outsourcing APIs CRM Call Center 98

Fonolo

JUNE 13, 2023

Their patience is never shorter than when dealing with your call center. That’s why call-backs have become a contact center essential. What can a call center manager do? 4 Ways Call-Backs Improve Your Call Center First, a quick refresher on some key ways call-backs improve your call center.

Contact Center 104

Contact Center Abandon rate Call Center Wait times 104

AWS Machine Learning

APRIL 18, 2024

When the user is authenticated, the web application establishes a secure GraphQL connection to the AWS AppSync API, and subscribes to receive real-time events such as new calls and call status changes for the meetings list page, and new or updated transcription segments and computed analytics for the meeting details page.

APIs 95

APIs Accountability Analytics Entertainment 95

Hodusoft

MARCH 6, 2024

In this blog, we will delve into the details of how BPOs are helping e-commerce businesses improve operational efficiency and customer support services using contact center software. Assistance can be provided via a call center/contact center, live chat, email support, social media, or a self-service option.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52

ConvergeOne

JUNE 7, 2022

At its most basic level, CPaaS is an API-based model for accessing carrier services and media processing resources associated with those carrier services. All they had to do was become a regulated carrier (if they weren’t already) and sell their services as API-based web services. APIs are Like Legos. APIs are like Legos.

APIs 79

APIs Transportation voip Contact Center 79

AWS Machine Learning

NOVEMBER 22, 2023

All of the AWS AI services (for example, Amazon Textract , Amazon Comprehend , or Amazon Comprehend Medical ) used in IDP solutions are fully managed AI services where AWS secures their physical infrastructure, API endpoints, OS, and application code, and handles service resilience and failover within a given region.

APIs 84

APIs Accountability Enterprise Transportation 84

Hodusoft

JANUARY 11, 2022

Fortunately, things are a little easier in a contact center, since only a few of the software can boost productivity and maximize revenue. This metric is particularly important when outbound contact centers are also concerned with sales and conversions and not just customer service. Here’s a brief overview of each.

Outbound sales 119

Outbound sales Call flow Contact Center APIs 119

NobelBiz

FEBRUARY 23, 2023

Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Small and medium-sized contact centers, in particular, may find this burdensome. So, what’s the best way to close this gap? What exactly is a CPaaS?

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52

NobelBiz

FEBRUARY 23, 2023

Communication is at the center of today’s business world, as well as a critical differentiator in this dynamic and competitive market, which has been altered by the epidemic. Small and medium-sized contact centers, in particular, may find this burdensome. So, what’s the best way to close this gap? What exactly is a CPaaS?

Telecommunications 52

Telecommunications APIs Contact center software Contact Center 52