contact-center-ai 
CCNG
APRIL 12, 2024
If you received a penny for every time you heard “automation” or “AI” in the contact center, you could pay off the national debt in about a month. However, understanding the differences between these technologies is crucial for any organization striving to optimize operations in its contact center.
Callminer
DECEMBER 26, 2023
As we venture into 2024, AI for the contact center, CX and other business applications continues to evolve rapidly. Read this blog for five AI trends impacting organizations in the year ahead.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
CCNG
MARCH 6, 2024
Do you sometimes feel like you are playing buzzword bingo when reading anything about AI in the contact center? A lot of customers who have spent a lifetime in the contact center and survived a world of acronyms like AHT, CSAT, and PICINC are feeling alienated in their own world. You are not alone.
CCNG
NOVEMBER 9, 2021
Hosted contact center software offerings continue to grow in number and sophistication, while legacy players rush to transform their products accordingly. And then there’s AI. So in a world where every product description ends in “aaS” from SaaS to CCaaS, it only makes sense that AI should follow suit.
Advertisement
In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels. Download the eBook now to see how Conversational AI will affect your business.
SharpenCX
APRIL 24, 2024
Learn how contact centers can prepare their CX for the AI future by incorporating usable AI into their agent experience.
MiaRec
JANUARY 8, 2024
In 2023, contact center leaders caught the Artificial Intelligence (AI) bug, realizing the many benefits that Conversational and Generative AI can bring. However, we are still far away from a future of fully AI-run contact centers.
Speaker: Steve Pappas, Chief Strategist, Startup and Early Stage Growth Advisor, Keynote Speaker, CX Podcaster
💥 Enter conversational AI - an absolute game-changer (if done right) in redefining CX norms. This webinar with CX master Steve Pappas will unravel how conversational AI is transforming business-customer interactions and contact center operations globally. Don't miss this exclusive event!
Advertisement
For years now, contact center admins and supervisors have leveraged bots to improve customer and employee experiences but we are at the beginning of a completely new paradigm regarding increased speed and efficiency. Implementing a modern contact center solution, powered by AI, can give contact centers a competitive advantage.
Advertisement
Trusted by over 750 customers in banking, healthcare, and commerce, the LinkLive Contact Center Platform empowers businesses to deliver trusted digital customer service experiences through a broad range of channels including voice, video, chat, secure email, and more.
Speaker: Derek Roberti, VP Technology, Cognigy
This is where AI comes into play. Is AI about to take over contact centers entirely? Impact contact center metrics, KPIs, and insights. But it is going to power all their interactions, even the human agent ones, as we shall see. Address business challenges across departments, teams, and functions.
Speaker: Tom Lewis, CEO of SmartAction
In this fast changing world, conversational AI is swiftly advancing and becoming more capable of handling complex calls. However, a common concern exists among both contact centers and customers: does this switch to self-service degrade the quality of service? Tune in to discover: Where to start.
Speaker: Tony Medrano, CEO of RapportBoost.ai
Live chat as a communication channel has significantly grown in recent years as the leading digital contact method, according to J.D How AI is empowering agents rather than replacing them. Technology has allowed for more instant communications, creating a new opportunity for businesses to connect with customers.
Advertisement
The biggest challenge facing Contact Centers is understanding what customers expect. Artificial Intelligence (AI) has now become the most efficient and effective way to ensure that your organization can meet these expectations. But then the questions become: What kind of AI? What approach is best to implement and use it?
Speaker: Jeremy Watkin, Director of Customer Experience at FCR
If you're a contact center leader you've undoubtedly been inundated with sales people trying to get you to hop on the chatbot bandwagon. By the end of this webinar, you will know: If your organization is ready to implement AI. But is this the best place to burn our operational calories?
Expert insights. Personalized for you.
221 
Let's personalize your content