CustomerSuccessBox

OCTOBER 19, 2021

A study shows, “Only 3 in 10 customers leave due to product deficiencies and the majority of reasons for churn are completely within the company’s control!”. You should educate your customers before and also after a sale. As a CSM, you need to educate your customers post-sales. Your marketing team has found a lead.

Education 52

Education Consulting Consulting Management 52

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. Successful sales people know is about doing something for the customer – not to the customer.

Sales 52

Sales Coaching Accountability Personalization 52

CrazyCall

AUGUST 16, 2019

One way to expand your knowledge is to listen to the best sales podcasts. To help you become a better salesman , saleswoman, executive, representative, and manager I’ve listed 41 best sales podcasts hosted and recommended by actual sales pros. Ready to level up your sales career? The same goes for salespeople.

Sales 115

Sales B2B Coaching Personalization 115

Beyond Philosophy

NOVEMBER 26, 2018

In our customer experience consultancy I see many companies that mistakenly think that more choices make customers happier. Jam Jars and Sales. The seminal study on this was conducted in 1995, using a display of jam jars in a grocery store. However, the smaller display led to more sales. Avoiding the Choice Problem.

Consulting 274

Consulting Consulting Customer centricity Sales 274

aircall

FEBRUARY 8, 2021

Planning and forecasting are major activities for sales managers, and sales planning is an important component of those processes. New sales are necessary to generate revenue and grow your business. The first time you do sales planning, it typically takes longer than when you have a designated process for it.

Sales 62

Sales call center software Best practices Call Center 62

Beyond Philosophy

MAY 17, 2017

It’s one thing to have the tools on hand to improve your Customer Experience (CX) However, a recent study by Forrester Consulting on behalf of DataStax revealed that knowing how to use them is another thing entirely. To download a copy of the full study published by DataStax, please click here.]. What is a CX Data Platform?

Consulting 321

Consulting Consulting Customer emotions Surveys 321

ShepHyken

MARCH 12, 2021

He writes about how businesses need to realign their sales and marketing strategies in order to survive a post-pandemic world. The impact extends from B2C (business-to-customer) markets to B2B (business-to-business) sales as well. Increasing online prospects, lead generation and sales. Aligning marketing and sales.

B2B 373

B2B Journey mapping B2C Telecommunications 373

TechSee

AUGUST 14, 2023

Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work. Follow on LinkedIn John R.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

CCNG

MAY 10, 2023

In the latest “National Customer Rage Survey” conducted by the Customer Care Measurement and Consulting organization, a whopping 74% of consumers said they had experienced a product or service problem in the past year, up from 66% in 2020. No consultants. Bad customer service is our new normal? Nope, not on my watch. So, there it is.

Customer Service 195

Customer Service CCNG Journey mapping Consulting 195

CCNG

NOVEMBER 9, 2021

There are many incredible case studies of AI positively transforming the contact center. So for those looking to embrace AI, you don’t need to go buy servers, but you should consult some experts in the space, and take some time to tailor your strategy and integration before setting it live in the wild.

Contact Center 259

Contact Center CCNG Contact center software Finance 259

JustCall

DECEMBER 7, 2022

Well, by developing a sales strategy that’s dynamic. A robust sales strategy is a guiding light for acquiring new customers who can contribute to the revenue pipeline. All businesses must develop a sales strategy regardless of their size, nature, or industry. It will help you find better ways of closing sales deals.

Sales 52

Sales Inbound sales Self service Outbound sales 52

Connecting the Dots

JUNE 30, 2021

CCMC recently completed an independent, scientific, large-scale longitudinal study measuring the market impact of employing fifteen unique strategies to delight customers. Read more about the study here. Work with Sales and Marketing to assure that the offering is truly a good value. Find a survey guide here.

Airlines 62

Airlines Scripts Surveys Consulting 62

Customer Guru

APRIL 10, 2018

Continuing with our initiative of sharing experiences of top-notch CX experts, we have another gem of an interview with Mr. Gangadhar Krishna, an independent author, coach, trainer and consultant in customer service and excellence. A book that would convey my belief ‘SALES HEAPS BUT SERVICE REAPS’ … but in a fun way.

Consulting 110

Consulting Consulting Customer Service Customer centricity 110

Beyond Philosophy

MARCH 19, 2020

Late last year, we decided to take our advice and study our customers and prospective customers, and well, anyone. One of the critical pieces of insight that came out of the study was the thing that people want most of all in 2020 is growth, whether that means in revenue, market share or return on investment (ROI). You All Want Growth.

Consulting 479

Consulting Consulting Marketing Customer Experience 479

TechSee

AUGUST 7, 2018

Yet, all this progress has created a new set of sales challenges. Understanding and addressing these e-commerce obstacles is the key towards improving sales processes, driving a better customer journey, delivering more consumer conversions, and ultimately garnering a greater level of success for your business. Technical barriers.

Sales 95

Sales Automotive B2B Entertainment 95

Beyond Philosophy

OCTOBER 4, 2019

Case Study: RICOH Printers (Canada). In our global Customer Experience consultancy, we have the honor of working with fantastic organizations that are committed to doing the difficult work of improving their Customer Experience from the inside out. Furthermore, in a declining market, they enjoyed a ten percent increase in sales.

Consulting 54

Consulting Consulting Customer retention Customer Experience 54

Beyond Philosophy

AUGUST 22, 2020

For example, if your sales team emphasizes miles per gallon fuel efficiency for a car, then the customer might also. A study in the 1970s showed that student participants who justified why they chose a poster for their dorm room didn’t keep it hanging as long as those students who chose the one they liked best without justification.

Consulting 338

Consulting Consulting Customer Experience Sales 338

Beyond Philosophy

JANUARY 29, 2021

” People read books and watch TED talks that tell us how people changed this one small thing, and sales went up by 50 percent. Scientific studies often show that one small change produces enormous outcomes. While the study produces enormous outcomes, it only produces them within the experimental environment’s conditions.

Customer Experience 397

Customer Experience Journey mapping Engineering Feedback 397

Beyond Philosophy

APRIL 2, 2021

This underexploited area is why I was so keen to get Simon Faure-Field , CEO of Equal Strategy , an experience design consultancy, on a recent podcast. A study from the Journal of Marketing in 1982 explains the relationship between background music and customer behavior. It is also about getting attention.

Consulting 293

Consulting Consulting Customer Experience Call Center 293

Beyond Philosophy

NOVEMBER 28, 2016

There are lots of articles and studies around stating things like “Highly engaged customers are loyal customers”. There have been a number of professional and academic studies, in multiple industries, linking employee attitudes and behaviors with the value customers perceive in their experiences. Those question are: 1) Really?

Employee engagement 364

Employee engagement Consulting Consulting Enterprise 364

Beyond Philosophy

SEPTEMBER 15, 2015

In their 15th annual Net Promoter Benchmark Study, he gave a great presentation of some really interesting stats on NPS. According to Rocks, the following brands do simple to success: Boost Mobile: They have the highest NPS in the mobile service study, performing 33 points higher than Sprint, who own Boost and provides their infrastructure.

Banking 383

Banking Telecommunications Consulting Consulting 383

aircall

JUNE 21, 2021

If you are struggling to increase sales in your company, it may be time to take a closer look at your existing customers experience to see how they interact with business. This will provide you good benchmarks for optimizations in order to increase sales. of sales reps made their quota. of sales reps made their quota.

Sales 71

Sales Customer Experience Surveys Feedback 71

aircall

OCTOBER 13, 2022

Certain micro inefficiencies that add up—like admin between sales prospects and customer interactions—can go undetected or unchallenged year after year. According to a recent commissioned Forrester Consulting study, The Total Economic Impact™ of Aircall, a composite Aircall customer recovered $31.7K But don’t fret. That’s a lot!

Management 118

Management Sales Consulting Consulting 118

ClearAction

DECEMBER 13, 2017

Customer Centric Sales & Service Policies Lynn Hunsaker. For example, think of Zappos and LL Bean: for their customer-centric sales and service policies, they’ve earned widespread admiration among customers, as well as among executives across a variety of industries who’ve sought to learn from them.

Customer centricity 54

Customer centricity Sales Entertainment Government 54

Beyond Philosophy

FEBRUARY 22, 2016

At least, that’s the finding of a new study. The study divided participants into two groups, one with internet access and one without, and then asked them a series of 100 questions, like “What is the capital of France?” It was on sale, so I ordered it on the spot. The internet puts a world of knowledge at our fingertips.

Consulting 260

Consulting Consulting Sales Customer Experience 260

aircall

FEBRUARY 13, 2017

Sales calls are a necessity for every business. Yet, over the past 20 years the sales process has evolved a great deal and sales people were forced to adapt. Every type of organization has suffered the impact from SMBs to large companies or sales consultants. How sales has changed in the past years.

Sales 83

Sales Customer centricity Coaching CRM 83

Beyond Philosophy

OCTOBER 11, 2019

They increased their Net Promoter Score® (NPS) by 34 points over 30 months and enjoyed a ten percent increase in sales. It all started because printer sales were declining as an industry about 12 or 13 years ago. Part of the reason that Laverty had such success with his program is RICOH Canada already had a sales mindset.

Customer Experience 316

Customer Experience Employee engagement Journey mapping Customer centricity 316

ChurnZero

MARCH 31, 2023

Case studies have shown loyal customers spend more— up to six times more —over the customer lifetime. In other words, the growth a company generates from loyal customers will vastly outweigh the value of the initial sale. Customer Success Managers (CSMs) pick up the baton after that “to deliver on the promises made by the sales team.”

Benchmark 98

Benchmark B2B Accountability Consulting 98

Beyond Philosophy

MARCH 16, 2016

All Customer Experience professionals are in sales. Even if you never sell a good or service to a single Customer, you are still in sales. Using research from other successful case studies and your Customer research will show the facts and figures that add credence to your heartwarming holiday story recap.

Consulting 281

Consulting Consulting Sales Customer Experience 281

Integrity Solutions

MARCH 30, 2021

” For it to be an effective sales prospecting and customer engagement tool you have to actively and regularly be visible, add value , and engage with people. It’s pretty much a given that if you’re in a sales role, particularly in B2B sales or a complex selling environment, then you need to be on LinkedIn. by Will Milano.

Sales 52

Sales Advertising B2B Consulting 52

Beyond Philosophy

MARCH 10, 2020

The commission on the sale was considerable. . In our business growth consultancy, we worked with a health insurer’s call center and listened in on some calls. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations.

Consulting 448

Consulting Consulting Call Center Personalization 448

Beyond Philosophy

SEPTEMBER 6, 2016

Marketing consultant and author Robert Tucker has stated, “Companies are often so concerned about attracting new customers that they denigrate their unique value proposition to loyal customers.” Parenthetically, his study found that 10% spend too much on retention; another 10%, Profit Maximizers, seem to get the mix right.

Consulting 186

Consulting Consulting Customer advocacy Sales 186

Beyond Philosophy

JANUARY 19, 2023

For example, some consultants say that during a sales call, when the prospect switches from talking about what you do to what they do, it indicates that they are making a mental switch to the purchasing process. We had a sales training about getting through Death Valley in my corporate days. For some, it was. Click here.

Consulting 195

Consulting Consulting Finance Sales 195

JustCall

FEBRUARY 13, 2023

The attention is on every sales call center! Sales call centers have become essential to many businesses, serving as customers’ first point of contact and providing valuable support and assistance. An in-house sales center also allows you to modify your sales strategy based on real-time analysis from customer interaction.

Sales 52

Sales Call Center Interactive Voice Response CRM 52

Beyond Philosophy

DECEMBER 22, 2015

As they are gathering information to help in day-to-day brand decision-making, consumers want, crave, desire, seek, and value content from marketers – as long as it is reasonably altruistic, informative and objective, and minimizes the ‘look of sponsorship’ and the three most readily identifiable sales ‘P’s’: push, pitch, and puff.

Marketing 231

Marketing Engineering Consulting Consulting 231

aircall

NOVEMBER 9, 2022

But just because you’ve switched your sales and support teams to using business VoIP phones , doesn’t mean those cost savings come automatically. To gain deeper insight into the potential cost savings of switching to Aircall, we commissioned Forrester Consulting to conduct a Total Economic Impact™ study.

voip 62

voip Consulting Consulting Sales 62

Beyond Philosophy

SEPTEMBER 13, 2019

They study when our mental shortcut goes wrong. In the study, they described “Linda” to the participants: . Consider your experience with a sales-driven organization. I don’t give my information to sales-driven organizations easily. However, decision scientists aren’t interested in when the animal is a duck.

Banking 325

Banking Consulting Consulting Government 325