consulting-services service-assessments 
Beyond Philosophy
FEBRUARY 6, 2021
The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. Colin or one of our team can assess your digital or physical Customer Experience, interacting with your organization as a customer to define what is good and what needs improving. appeared first on CX Consulting.
Beyond Philosophy
AUGUST 6, 2022
One reader suggested that the lack of good service is due to a lack of motivated workers wanting to be paid more for less work. Regardless of the causes for this shift in customer service quality, we must begin to repair some of the damage. Click here to learn more about Beyond Philosophy’s Suite of Services. The post Wow!
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Beyond Philosophy
FEBRUARY 13, 2021
The Financial Times selected Beyond Philosophy LLC as one of the best management consultancies for the last two years. Colin or one of our team can assess your digital or physical Customer Experience, interacting with your organization as a customer to define what is good and what needs improving. Follow Colin on Linkedin and Twitter.
Beyond Philosophy
SEPTEMBER 11, 2021
In this episode, we explore the ways that we assess an organization’s customer centricity from the most unfocused on customers, or Naïve, to the most, which are Natural. These three areas are significant influences on how we assess an organizations customer centricity in various ways. appeared first on CX Consulting.
Speaker: Kristina Evey, Customer Experience Expert and Consultant
As self-service as a customer preference continues to grow, it's more important than ever that we assess the amount of support being given to our customer service reps. Is there a way to find the right balance between self-service and support?
Beyond Philosophy
JULY 31, 2021
When it comes to your bottom line, pricing your products and services is essential. In this episode, we explore the psychology of pricing, the difference between pricing products vs. services, and what you can do to help your customers compare your pricing to your competition, and pick your offer over theirs.
ShepHyken
JANUARY 8, 2021
This week we feature an article from Gary Williams, Director of Sales and Consultancy at Spitch. Before the age of landing pages, online forms, and pop-up chatbots, contact centres were the only way we could engage with brands and services. They were the cornerstone of the service industry, and in many ways they still are.
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